Activision’s Handling Of MW3/COD Elite Launch Already Superior To EA

You’ll all recall the very bungled launch of Battlefield 3, right? Things certainly didn’t get better faster for beleaguered BF3 players, did they? It’s almost as if they didn’t really care one way or the other. Sad, really, but unsurprisingly considering EA’s reputation.

Activision, on the other hand, has been right on top of Call of Duty: Elite issues from the start. It’s certainly true that COD players are experiencing a few problems, but no one expected the launch to go completely problems-free. And after all, it’s how you deal with the problems (and anticipate them) that matters. Case in point, the Call of Duty Elite status page, which has been established to keep players updated about the problems associated with launch, and their resolution. Currently, a nice, friendly bit of corporate boilerplate graces the page:

Latest update November 8th, 12:15am

We are proud to say that Call of Duty: Modern Warfare 3 has launched and millions of people are already playing online.

Registration requests for our new live service Call of Duty Elite are exceeding even our most optimistic expectations, which is creating a bottleneck and some players have not been able to register.

We have already registered hundreds of thousands of players and we are working around the clock to increase our capacity as quickly as possible.
If you encounter this issue, please check back here or follow us at @CallofDutyElite on Twitter for live status updates.

Please be assured your gameplay data is safe and that whenever you successfully register for Call of Duty Elite, all of your data will be waiting for you. So enjoy the game, start ranking up and we assure you we are working around the clock to accommodate every player who wants to be a part of Call of Duty Elite as quickly as possible. We will update you frequently to keep you informed.

Thanks for your patience,

Chacko Sonny
Studio Head, Beachhead Studio

Pay attention, EA: This is how you handle launch problems. Now if they could just get them fixed…

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8 Comments on Activision’s Handling Of MW3/COD Elite Launch Already Superior To EA

David Hue

On November 8, 2011 at 8:05 pm

Hm, funny… I bought BF3 and never had any issues – started playing at midnight and nothing sense except a few server crashes that were resolved in less than 5 minutes.

Monte

On November 8, 2011 at 10:58 pm

So by working you mean for PC right? Oh wait they don’t even have a functional Elite service for the PC!

Monte

On November 8, 2011 at 11:01 pm

Oh BTW nice way to make it appear like it is demand and not your own poor planning Activision! Oh my we didn’t imagine this rate of acceptance, SO MANY wanted to be a part of our wonderful service we were just floored and shocked! AND unprepared, don’t forget UNPREPARED.

Roman

On November 9, 2011 at 5:59 am

wow monte – fanboy much. PC will have limited Elite, this was stated BEFORE the launch. I have had only one drop game out of a full day playing, BF3 had servers down. I didn’t get BF3, played the beta, and its a different game, I didn’t mind it, but on a budget, its hard to want all the games that came out in the last 4 weeks, and can only afford 1. If the only real problem is not getting an addon to the game (elite) to not be fully functional on day 1, then its not a problem, if it was the game or servers themselves, then its a different story.

Byron

On November 9, 2011 at 8:57 am

Are you kidding me? Elite has been completely unavailable. I, along with everyone else, paid $50 extra for a service that we can’t access. So buddy, you are absolutely full of it when you say already superior. Its a major part of the game we paid for that is TOTALLY nonfunctional. They aren’t working around the clock or updating us as to the status. Took the money and ran.

I’m speaking of the XBOX360 version. Yeah, BF3 was down, but when it was up you GOT WHAT YOU PAID for.

Where is the Frequently update part?

Dan

On November 9, 2011 at 11:47 am

Mannn, got COD at the midnight launch, got home n tried elite which didn’t work… Wasn’t bothered as the game servers were perfect (for me) from the word go. To the little botched that moan they paid extra money for it… up, u pay your money for your prepaid maps n gamemodes. So u won’t have to in the future AND its cheaper! Quit your jibber jabber n go crack some moons skulls. And Yeh I find bf3 a totally different game, for the douchebags that go on about cod not having realistic gun kick backs and so on, put your controller down and go join the army… Thought not..

Jay

On November 10, 2011 at 8:26 am

Well, it’s funny they tell us our stats are safe because me and a couple of friends (not to mention, on research, half of the MW community) have been deranked a considerable number of levels. Well done, Activision. And Elite doesn’t work so this article is pointless and wrong.

Richard

On March 15, 2012 at 10:48 pm

activision has gone down hill since its new mw3 … hard to find a game even with a bad connection .. and I have fiber optics .. try talking to the customer help desk .. sign in gives a wait time of maybe 7 minutes .. instead of going down on the time .. maybe to 6 minutes or 5 .. it goes up ! tried several times ended up waiting an hour on line with a screen saying a customer rep will be with you in 12:42 minutes what a joke !