BioWare Issues First Official Comment On Mass Effect 3 Ending

This one nearly slipped in unnoticed, but 3 hours ago, BioWare Community Coordinator Chris Priestly gave what appears to be the company’s first official acknowledgement that fans are not happy about the ending of Mass Effect 3. The statement reads:

We appreciate everyone’s feedback about Mass Effect 3 and want you to know that we are listening. Active discussions about the ending are more than welcome here, and the team will be reviewing it for feedback and responding when we can. Please note, we want to give people time to experience the game so while we can’t get into specifics right now, we will be able to address some of your questions once more people have had time to complete the game. In the meantime, we’d like to ask that you keep the non-spoiler areas of our forums and our social media channels spoiler free.

We understand there is a lot of debate on the Mass Effect 3 ending and we will be more than happy to engage in healthy discussions once more people get to experience the game. We are listening to all of your feedback.

In the meantime, let’s give appreciation to Commander Shepard. Whether you loved the ME3 ending or didn’t or you just have a lot of questions, he/she has given many of us some of the best adventures we have had while playing games. What was your favorite moment?

Though this does seem to confirm that the ending we got is the one they wanted to ship, it is at least far more substantial than Casey Hudson’s vague comments from Tuesday. It would appear they’re waiting to see what worldwide reaction to the ending is like before engaging the issue substantially, but this statement at least officially acknowledges, albeit circumspectly, that the ending is vociferously disliked by a significant number of fans. Whether this will result in a change to the ending is still unknown, but it’s proof, at least, that BioWare is listening.

In the meantime, you have to feel bad for Priestly. Fielding complaints from unhappy customers, no matter how justified they may be, is a thankless job. Even if the comments to this forum post are priceless.

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24 Comments on BioWare Issues First Official Comment On Mass Effect 3 Ending


On March 15, 2012 at 11:10 am

Hope is kindled…


On March 15, 2012 at 11:22 am

Thanks to gamefront for giving this issue some fair coverage (no fair /= agreeing with us it just means that they didn’t dismiss us from the start!)



On March 15, 2012 at 11:38 am

There is hope! And this is fair, I don’t blame them for letting things settle before acting.



On March 15, 2012 at 11:56 am

I don’t know what would i do w/o “GameFront”. Most likely I’d be either lost or reading/listening articles from pompous/egoistic in the sea of trolls and flailing monkeys that is the net nowadays.Thank you for the update!


On March 15, 2012 at 12:27 pm

This gives me a little more hope for something like “The Truth” to come out in the next couple of months. It was the perfect way to get around a direct response about it. They didn’t confirm it because they said they are waiting for more people to experience the game first but they also didn’t say that “The Truth” or something like it wasn’t coming out either. I was expecting them to shoot that down completely today. While it’s still early this is a sign for hope….


On March 15, 2012 at 12:45 pm



On March 15, 2012 at 12:57 pm

Unfortunately, if I’m being honest, I don’t see this as a hopeful sign at all. This is CLASSIC ‘defuse, deflect, re-direct’ public relations, and it’s the standard response to a group of people angry about something you do not have the ability or authority to change.
Right now, all we have are some cryptic comments from BioWare and some odd bits of content that seem to indicate that there is (or was) something else planned for the game. Not exactly what could be considered ‘solid’ evidence, not even close. This post from Priestly makes it much more likely that the odd bits uncovered by fans are, in actuality, leftover fragments from development that got missed in final QA.
I’ll hold onto my saves, but I got a depressing feeling that I’m going to be taking my ME1, ME2, and ME3 disks to EB to trade-in sometime soon.


On March 15, 2012 at 1:11 pm

Poor guy. I read some of the replies on social bioware. Most of them were like “You lie, you don’t listen. you bioware” I don’t know why people react so harsh!? They made a great game! Yes, they screwed up the ending, but still!
My favourite moment was, when Shep and Anders were sitting on the Citidel, and Anders told her how proud he was of her! It was so touching… I almost cried.
I would like to post that to social bioware forum, but they allow only those to reply, who have registraded at least one game. :(


On March 15, 2012 at 1:20 pm

Sorry guys and gals, but this pretty much puts the nail in the coffin for the ‘indoctrination theory’ and pretty much everything else.

From the developers, in their own words, the current ending we have was planned, intentional, and they thought it was a great idea.

Nothing secret going on, they really are just that incompetent.


On March 15, 2012 at 1:43 pm

Forums are currently on lockdown.


On March 15, 2012 at 1:43 pm

Agreed with Jawa. All hope has been killed. My heart is broken.


On March 15, 2012 at 2:08 pm

Well the name bioware is now spelled bEAware in my vocabulary. Because I will not buy anything from either Ea or bioware again, both have shown such stupendous disloyalty to their brands Dragon Age and Mass Effect – both beautifully first games, with shoddy last games…

I held off buying Mass Effect 3 – because after dragon age 2 I swore never to preorder another of their games again. Now I just wont buy anything from them at all…

and to think they used to make such captivating games, how the mighty have fallen


On March 15, 2012 at 2:29 pm

Thx gamefront for covering our interest, i already change my favorits from Games-POT for your webpage.


On March 15, 2012 at 2:31 pm


The Psychotic Biotic Squad Forever!

Are the forums still locked?


On March 15, 2012 at 2:43 pm

Sold my copy of Mass Effect 3 on Ebay this morning (normal version, not the Collectors Edition). Got $42 and change for it – better than a trade in.

I figure I’d recoup some money before the floor drops on this. I’d encourage you all to do the same. If they ever do fix it, you’ll be able to pick copies up for a couple bucks on the used market.


On March 15, 2012 at 2:57 pm
The forum is open again, but please keep it clean. We’re not going to do ourselves any favors by descending to IGN’s level.
Seriously though, if you are a Mass Effect fan, you NEED to see that thread. The evidence is indisputable. BioWare seriously screwed up. The thread jumped FIFTY pages in twenty minutes before they had to shut it down.

Tali (@Locolobo_2)

On March 15, 2012 at 4:08 pm

People should probably stop reacting so harshly to Bioware… Just cuz they’re “owned” by EA doesn’t mean they’re all just as greedy and don’t want to deliver a game that’s great… Just cuz they want money doesn’t mean they want to sacrifice their work for it… Mass Effect is one of the greatest video games of all time, and also one of the greatest stories of all time… I will always cherish it no matter what happens, and I have faith in Bioware that they are waiting to reveal some incredible twist to us after enough people have played the game… Don’t worry Priestly, not all of us have given up. Commander Shepard (and Mass Effect) deserves more than what we’re giving him/her/it after all we’ve been through together.


On March 15, 2012 at 5:49 pm


Hopefully this backlash will teach gaming companies to listen to fans.


On March 15, 2012 at 6:30 pm

I loved the series and his univers, but the last 10 minutes of me3 turned this love into hate towards Bioware.
You can’t just say “hey, if you forget the end, the game is good” no it isn’t.


On March 15, 2012 at 7:29 pm

I appreciate the fact that BioWare is listening, and I in no way believe that people shouldn’t have to pay for an ending change DLC if they choose to make it. If they are nice enough to put it out, I can afford to upchuck 5 dollars to support the game engineers for showing appreciation to they’re fans. That being said, you cannot say that a game is good because it is unforgettable. No one forgets the Holocaust, and they talk about it alot…but it is hardly a good thing. (An extreme example I know, but I wasn’t sure everyone would get my Glitter reference.) The point is, you want your fans to remember a game LOVINGLY. Having us remember a game and go, “Well that was utter ….” is only going to propel us to use the disk as a Frisbee. (Much as I did with Final Fantasy X-II when my dog lost his ball.) I am not even suggesting that you change the ending….If you manage to get the BEST ending the game grants (Which….let’s talk physics and basic biological and environmental knowledge) is pretty damn shotty, you can be rewarded by a DLC that simply bridges the gaps that were left. SOMETHING to take the unknown out. If I read a book that had an ending where everything was up in the air, I would assume that there would be another chapter. However, if I knew (as I do in the ME3 Case) that that was it….I’d throw the damn thing to a wall and rage a bit. You may not owe the fans…but you owe the STORY more than a half assed “who knows” ending.


On March 15, 2012 at 8:13 pm

There is no hope. Bioware will not change the endings because they themselves don’t understand their own story as well as the fans do. This is evidenced by the number of plotholes and retcons that started to appear as early as Mass Effect 2. The likely truth is the 3 button ending was just much easier to make than 20+ different endings that really do take into account all the choices made throughout all 3 games. But in truth, none of this matters, people will continue to throw their money at Bioware, and they will continue to half-ass their way through game development for years to come. It’s as inevitable as Shepard’s fate.


On March 15, 2012 at 10:17 pm

Well, I for one have not only decided not to invest any further into the ME universe… I also cancelled my ToR account. I know one less account and one less player in general probably wont affect them, but at least I know that I won’t be supporting a company that takes this kind of road with its fans. I just wish I hadn’t already invested hundreds (literally) into the ME universe with no way to recoup those losses… (PC platform for all 3 games so I can’t just simply return them or sell them.)


On March 16, 2012 at 12:19 am

All hope has been killed. My heart is broken.


On March 26, 2012 at 8:42 pm

Wow, this is the first story about the Mass Effect 3 ending that doesn’t say “we have to protect artisitic integrity” or “stop crying”. Gamefront gets a +1 from me.

also, good that they are addressing the issue. Even if not hinting that they will fix it, just give us “closure”.