BioWare Was “Genuinely Surprised” by Reaction to ME3 Ending

The fan outrage caused by the ending to Mass Effect 3 — and the conclusion to the series — has “genuinely surprised” BioWare.

In a lengthy statement posted to the BioWare social forums, BioWare co-founder Ray Muzyka said:

Mass Effect 3 concludes a trilogy with so much player control and ownership of the story that it was hard for us to predict the range of emotions players would feel when they finished playing through it. The journey you undertake in Mass Effect provokes an intense range of highly personal emotions in the player; even so, the passionate reaction of some of our most loyal players to the current endings in Mass Effect 3 is something that has genuinely surprised us. This is an issue we care about deeply, and we will respond to it in a fair and timely way. We’re already working hard to do that.

Be sure to read Muzyka’s full statement.

I must say, I’m genuinely surprised that he’s genuinely surprised. The fact that BioWare concluded a series with “so much player control and ownership of the story” the way they did and didn’t expect rage to be within “the intense range of highly personal emotions in the player” is mind-boggling.

The only range of emotions I’ve observed in the community has been denial, anger, bargaining, depression, and acceptance.

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20 Comments on BioWare Was “Genuinely Surprised” by Reaction to ME3 Ending


On March 21, 2012 at 11:44 am

I still haven’t hit the “acceptance” stage yet. I’m still stuck in depression.


On March 21, 2012 at 11:48 am

Every night I go to sleep praying that David Gaider will be raped by a hobo for coming up with that snide 5 stage scale

Don’t forget- that was his smug response to the DA2 controversy and look how that turned out, an expansion dead on the vine because of poor reception


On March 21, 2012 at 12:52 pm

And I’m genuinely surprised that you’re genuinely surprised that they were genuinely surprised. It became quite apparent to me after finishing ME2 that they weren’t sure where they were heading with the story, and ME3 validated that suion in spades.


On March 21, 2012 at 1:41 pm

I’ve been keeping up with all statements from the BW dev team aboiut ME3, and I’ve gotta ask: did they ever actually PLAYED the damn thing??

Honestly, It almost feels like they’re talking about another game, not the ME3 that was delivered to us…


On March 21, 2012 at 2:04 pm

I’m genuinely surprised Freddonad is genuinely surprised the author is genuinely surprised Muzyka is genuinely surprised.

I just wanted to say that; I don’t really mean it.

But “acceptance?” NEVER. We’re still stuck in anger and bargaining (that petition).


On March 21, 2012 at 4:09 pm

There have been a lot of high emotions lately. Bioware has rightly asked people to calm down and not verbally attack their people. However, most of the gaming media has continued to verbally attack Bioware’s customers. Gamefront is one of the few gaming news sources that has not done so and, because of that, will be my goto source from now on. Thank you guys!

Jim P

On March 21, 2012 at 5:02 pm

@ J

Agreed! It seems that most others outlets’ idea of covering this thing is to refer to us a “vocal minority.” The real story here is the chasm that exists between professional critical reception and fan reception. A New York Times review doesn’t negate the feelings of many thousands and Gamefront clearly understands that and has reported accordingly. So far, it seems others are just rushing to the defense of the developers. I will say though, that I agree that people do need to calm down. An angry mob-mentality is rarely a good thing.

Tim McFadden

On March 21, 2012 at 7:21 pm

There was player control at the ending! When did that happen!? did I get the wrong version of it!?


On March 21, 2012 at 7:45 pm

@ Tim

Yeah, you pick your favourite colour at the end.

Tali (@Locolobo_2)

On March 22, 2012 at 6:47 am

I’ve been in the denial and bargaining stages, while occasionally visiting anger once in a while…
To me, it’s the lack of choices and variety of the ending that sticks out most… The plot holes came next, then lack of closure… And now I’m beginning to see the “false advertising” they threw around before the release of the game… They may have just forgotten they said them, but even if that’s the case, they should’ve kept track better of what they promised… Observe here:

Tali (@Locolobo_2)

On March 22, 2012 at 6:52 am

And @J,
You’re completely correct… I previously had IGN as my homepage, but after their “fine” display of journalism and their videos showcasing such “intelligent” arguments… (that was sarcasm)… I came to GameFront and realized this is where it’s at (They’re now my homepage)… They do a great job of covering this properly, and although they seem to be on our side, they aren’t calling the other side names and stuff… It’s nice. Thank you guys at GameFront.


On March 22, 2012 at 7:31 am

@ Tali

I did the same thing too…I also cancelled my over 10 years of support of IGN Prime…Colin and the editors of IGN have gone WAY TOO FAR this time…

GameFront is my new source for video game news…seems they have better things to do then kowtow to $$$…you know, like write non-biased analytical news articles!?!??!!?


On March 22, 2012 at 9:04 am

I used to hangout at IGN or gamespot, then ME3 took …. aw you know the rest … anyway i ended up here and happy

iamshepardandthisismyfavoritehangout screw ign

On March 22, 2012 at 12:35 pm

Just discovered game front a few days back. Simply awesome.

Tom G

On March 22, 2012 at 2:06 pm

Wait a sec.. did he really say “endings”.. plural with a S????

Never before have i been so disturbed by a game that i loved so much.


On March 22, 2012 at 11:50 pm

Between ME 1&2 I have easily put in a hundred hours per each of my characters (4), with enjoyment even with the constantly changing gaming parameters. Take two, it dropped my beloved massive asortment of weapons and mods, I could live with that because the improved game play. How ever much pleasure I derived from ME 3s game play, I felt like some one took my hundreds of hours of game play in the series and shat on them. The ending was as piss poor as a an american remake of a classic japanese move, or boston beating new youk in the world series. This was a serious SNAFU in biowares history and hopefully they dont up as bad with Dragon Age or I will boy cot them like I am doing to square enix for ruining Final Fantasy.

Gus (the Argentinian)

On March 23, 2012 at 6:20 am

And I’m surprised about Bioware’s Quality Control process. The game is one of the best I’ve ever played, until the final battle. It looks like they were in a hurry, trying to finish the game (especially the endings ) for the announced release date.
I’m also a little upset and dissapointed by the majority of the Gaming news sites who are attacking the fans that brought valid critics.

Anyway, I don’t know what will happen next, but even though Bioware is one of my favorite studios, with excellent professionals, I think that they failed big time with this endings and the DLC strategy.


On March 23, 2012 at 4:08 pm

Oh right, I remember BW once saying that DA 3 will be somewhat based Skyrim, with a huge open world you can explore and freedom to shape your character however you want, just like in skyrim.

Given the recent games they’ve released, how do you guys think it’ll work out?


On March 23, 2012 at 4:24 pm

If it is anything like ME3, it will be what color you want on your surcoat.


On March 23, 2012 at 4:45 pm

sorry for that last post, I guess this wasn’t the proper place to do it.

Still, I won’t be genuinely surprised if any game from BW don’t feature half of the features they’re sure to advertise from now on. When a company loses the trust of they clientele, that’s a bad sign folks.