Blizzard Accepts Reality, Gives Diablo 3 Refunds To Korean Gamers
So many things have gone wrong with Blizzard’s launch of Diablo 3. But if you think you have it bad because you bought the downloadable version of the game and learned after the fact that you’re restricted to the starter edition for 3 days, be thankful you aren’t in South Korea. The problems experienced in the west were peanuts* compared to what Koreans went through.
The biggest problem is that the requirement of persistent Internet caused hell for customers when Korean servers were down for days after launch, preventing them from actually playing. Blizzard attempted to placate them with compensations, but Korean law promises disgruntled customers full refunds for products that malfunction do to no fault of the customer. So Blizzard has given in. Kind of. They have now announced that players who are Level 40 (approx. two-thirds finished) or less can apply for a refund, but they must do so between June 25 to July 3.
*And thus begins my long descent into becoming a 1940s cliche.