Blizzard: Level 13 Cap ‘Unintended Consequence’ of Diablo Patch
Blizzard has released an official statement regarding the Diablo 3 cap on players that’s leaving some stuck at Level 13 and unable to move past Act I, after downloading the latest patch for the game.
According to Blizzard, the level cap for some players is an “unintended consequence” of standard security restrictions the company uses to protect against credit card fraud, contrary to a post in the Diablo 3 forums today from a Blizzard employee stating that the Level 13 cap is a standard security feature. “We are working to correct this as soon as possible and will provide another update when we have more details to share,” the statement sent to Game Front reads.
Players who have purchased the digital download version of Diablo 3 have experienced the bug, stopping them from earning experience, because of a security restriction Blizzard uses on the game (and also on World of Warcraft, according to the statement). Blizzard says that when players purchase the digital download version of Diablo 3, they are sometimes restricted from accessing the full game for as long as 72 hours while Blizzard verifies their credit card charge. The company states that this is an anti-fraud measure and is meant to “ensure the integrity of the game and auction house service.”
“Similar to World of Warcraft, these restrictions were put in place to deter credit card fraud, which in turn helps reduce gold spam and other harmful activities that can have a negative impact on the game experience for everyone,” the statement says.
While players wait for payments to clear, Blizzard says, they’re not allowed access to the auction house, they can’t use the Global Play features, and they’re not allowed to access public chat channels — but Blizzard emphasizes that these are temporary restrictions. But the bug in Patch 1.0.3 also seems to be affecting digital download purchasers who should have already had their payments cleared.
We’ll keep an eye out for more information on the bug and Blizzard’s next patch to fix it; stay tuned for more details as they become available.
Read the full statement below:
For security reasons and to help ensure the integrity of the game and auction house service, players who purchase the digital version of Diablo III may have to wait until payment verification is complete before they can access certain game features. (See below for a full list of restrictions associated with digital purchases.) While most payments are approved and restrictions are lifted within a day, in some cases it can take up to 72 hours to complete this process.
Similar to World of Warcraft, these restrictions were put in place to deter credit card fraud, which in turn helps reduce gold spam and other harmful activities that can have a negative impact on the game experience for everyone.
However, as an unintended consequence of these security measures, players who purchase the game digitally after patch 1.0.3 are temporarily being capped at level 13 and not able to proceed beyond Act I. We are working to correct this as soon as possible and will provide another update when we have more details to share.
Aside from the two unintended restrictions noted above, below are the standard security-related restrictions that will be in place for digital purchases until payment verification is complete:
- No public game access for unverified digital purchasers
- No auction house access (real-money or gold) for unverified digital purchasers
- Unverified digital purchasers cannot trade items or drop items for other players to receive
- Unverified digital purchasers are not able to chat in any public or game channels
- Unverified digital purchasers cannot attach a custom message to friend requests, but they can send/accept friend requests, and play with their friends
- Global Play is not available for unverified digital purchasers
Again, we want to be perfectly clear that these are temporary restrictions (often lifted within a day and at most 72 hours) associated with digital purchases for the protection of players. We appreciate player feedback and will continue to evaluate the best methods for ensuring a positive game experience for everyone.