UPDATE! Blue Pulse of Pain Could Be PS4′s Red Ring of Death
UPDATE: Sony is acknowledging the PlayStation 4′s blue pulse of pain problem, noting on the official PS4 Support Forum that, “Some reports have been coming in from users with PS4 units blinking blue, but not entering the powered on state indicated by a white light.”
Support says the issue could indicate “any number of causes” including: issues with TV compatibility, issues with the PS4 power supply, issues with the PS4 hard drive, and issues with other PS4 hardware.
Overall, Sony says it’s an issue that’s still under investigation, but it does offer these troubleshooting tips:
- Update the firmware on your TV.
- Inspect power and HDMI cords for damage. If you find any, try using another compatible cord.
- Make sure your HDD is properly seated in the PS4′s HDD bay. (There is a complete step-by-step process on how this is done on PS4 Support.)
- Try booting your PS4 in safe mode (again, instructions on PS4 Support).
If all else fails, contact PS4 Support directly. Sony notes it’s experiencing a high call volume with long wait times, and it’s best to first try Live Chat.
After midnight tonight, the gaming world will collectively turn on their shiny new launch day PlayStation 4s, and if early reports are accurate, a significant portion of those consoles won’t work.
A handful of gaming sites as well as winners of Taco Bell’s highly publicized PS4 “play the future first” early release promo are detailing major problems with their consoles. Most notably, IGN and Kotaku’s PlayStation 4s both bricked. Both report experiencing the same issue: after turning on the console, the power light began to pulse blue (it should become solid white when the PS4 properly boots) and the systems never worked again. Both sites dealt with Sony support, who deemed the hardware problem to be linked to faulty HDMI ports.
IGN: It may not have contributed to the issue, but ours stopped working the morning after we updated to version 1.50… Furthermore, IGN had tried a wide variety of methods to correct the issue: new HDMI cables, new inputs, new TV, putting a disc into the system, connecting it to and from the Internet, and, of course, holding down the power button during boot-up for seven seconds to try to reset things. Nothing worked. Oddly enough, we tried adding light pressure to the top of console and it briefly flickered a few active home menu images on the television.
Kotaku: Aside from all this online stuff, there’s one other awkward detail that I can’t accurately assess at this moment. It’s this: the first retail PS4 we got from Sony didn’t work. Now, please, don’t panic. It’s impossible to tell how much of a fluke this was or whether this is the canary in a coal mine of pending PS4 hardware troubles.
Considering there are so few PS4s in the wild at the moment, it’s tough to label the issue a fluke, especially when you consider the same issues have been reported by a number of Taco Bell “play the future first” winners. Most notably, Reddit member Arogon, who started an AMA about the system but had to end it abruptly because, “When I turn on my console it just sits there pulsing blue.” Various Reddit members responded to the post, saying their Taco Bell PS4s had also bricked. In addition, Arogon posted a video documenting the issue on Twitch:
Over on NeoGaf, poster Dylx reported a different version of the problem: “After playing a brief game of NBA 2k14 I quit and inserted my battlefield 4 disk. The system prompted for an update, so while watching the progress bar (Around 20%) my controller light turned from blue to white. Hasn’t worked since…”
With midnight launch events just hours away, the PS4 blue pulse of pain could escalate quickly. Playing Devil’s advocate, the problem could be linked directly to a limited production run of the systems created specifically for review consoles and early release promos. At the moment, I fear that’s wishful thinking.
Sony has yet to formally address the issue. We have contacted the PlayStation team for comment and will update this post with any response.
UPDATE: Responding to questions about PlayStation 4 hardware issues on Twitter this morning, Sony boss Shuhei Yoshida stated, “Be assured we are investigating reported PS4 issues. The number is very small compared to shipped, we believe they are isolated incidents.”