Comment of the Week: Speak Up Against Bad Industry Practices
Jim Sterling recently wrote a RANT Bites piece explaining why gamers are allowed to complain that server issues prevented them from having access to Diablo 3 when it launched. It’s an issue that has garnered a great deal of heated emotion, but the community is divided — some believe that consumers have no right to complain, that it bespeaks a sense of entitlement.
Game Front commenter Allan felt that the issue wasn’t worth writing about:
People complaining about d3 launch are people you see all over the internet just complaining …
I also bought d3, i also had problems at launch, did i get worked up into a frenzy and write stinging articles about it? No. I GOT SOMETHING ELSE TO DO!
Maybe you should try it
Now dont get me wrong, you pay for it you expect to play it, i said exactly the same things launch night, But is it really worth this much angst? Im pretty sure there is worse things in the world, just grow up a bit
This is where we arrive at our comment of the week, written by Game Front reader Pulse, who was quick to offer a retort to Allan:
Of course these people complaining about the D3 launch are doing so on the internet. Do you expect them to complain to family and friends and leave it at that? Articles like these exist to inform readers about the problems of the games industry and to speak up against the games industry about these bad practices. While the games industry will not care for one angry customer, having a huge angry group will get their attention. Diablo 3 is a great example of a game with problematic DRM, with purchasers unable to play the game because of these MMO problems which simply shouldn’t be on it to begin with. There are worse things in the world, but that’s just an excuse to this problem.
Pulse is absolutely correct. The moment we grow complacent as gamers, as consumers, and as journalists, the moment we stop bringing attention to the issues that plague the industry, is the moment that any measure of standards will be thrown out the window, because developers will know that we will buy whatever quality of product they put out without complaint.
Alan is right as well, of course — we could do something else. We could just stick our heads in the sand and ignore these problems. But then who will fight for our rights as consumers?