Diablo 3 Accounts Hacked


They’re the bane of any massively multiplayer gamer, and give the lie to Blizzard’s intrusive, always-on DRM scheme: hacked accounts. Already reeling from Diablo 3′s launch issue backlash, the powers that be at the Irvine, CA company must have been dismayed to see forum posts popping up that told tales of disappearing gold and missing items. One not-too-bright hacker even managed to get into the account of Eurogamer writer Chris Donlan.

Blizzard, by way of community manager Bashiok, did their best to be apologetic:

We’ve been taking the situation extremely seriously from the start, and have done everything possible to verify how and in what circumstances these compromises are occurring…Despite the claims and theories being made, we have yet to find any situations in which a person’s account was not compromised through traditional means of someone else logging into their account through the use of their password.

The company also released an official statement:

We’d like to take a moment to address the recent reports that suggested that Battle.net and Diablo III may have been compromised. Historically, the release of a new game — such a World of Warcraft expansion — will result in an increase in reports of individual account compromises, and that’s exactly what we’re seeing now with Diablo III. We know how frustrating it can be to become the victim of account theft, and as always, we’re dedicated to doing everything we can to help our players keep their Battle.net accounts safe — and we appreciate everyone who’s doing their part to help protect their accounts as well.

Characters are being rolled back to restore missing loot, though this solution is not perfect. As Bashiok makes plain above, it pays to be very careful with your Battle.net password. Game Front contributor Jim Sterling speculated on Destructoid that the recent rash of hacking might involve Battle.net accounts that were compromised months ago and only now exploited. Keyloggers might also be in play. Regardless of the explanation for the recent issues, using Blizzard’s various authentication tools to ensure account security is probably a wise move.

The irony of this situation is pretty striking, however, given the aforementioned outrage about the game’s aggressive DRM policy. It also raises questions about the game’s controversial, real-money auction house, which is due to launch next week. Will Blizzard be able to protect people’s cash? The current, gold-only version of the auction house is currently down for maintenance, suggesting that Blizzard is putting some emergency security measures in place. We’ll keep an eye on the situation as it develops.

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7 Comments on Diablo 3 Accounts Hacked


On May 23, 2012 at 7:55 pm

Jeez Blizzard is full of s:





On May 23, 2012 at 7:57 pm

This article is without content. The hacking is due to a Blizzard security failure. And no, people are not all getting their characters reset (includes losing levels). Many are being told that since Blizzard can’t detect the account being hacked, that they are lying about it and deleted all their own items and gold. Yeah. Blizzard is fail.


On May 23, 2012 at 9:23 pm

This is exactly what they tried to prevent by only allowing access to the game with internet access…


On May 23, 2012 at 11:02 pm

Wow I thought Blizzard was better than this… guess not.


On May 24, 2012 at 12:52 am

The great irony here is that if there were an option for offline play this wouldn’t be nearly as much of a problem.


On May 24, 2012 at 1:57 pm

I find the lack of action here by Blizzard to be pretty appalling. Ive read countless number of threads about people complaining about being hacked and getting very little help from Blizzard. The only response they get from Blizzard is “run anti-virus and buy an authenticator”. For those that have an authenticator and have still been hacked (YES this HAS happened) Blizzard only tells the person “dont give out your personal information”.

Chris Lege

On June 1, 2012 at 6:13 pm

You guys seem to be blaming it on “User Fault.” Yea that’s a good theory but what happens when they User’s computer is free of viruses, key loggers and trojan’s? And the bull of someone being able to copy your session ID to get into your account WITHOUT EVEN A PASSWORD… What difference does it make to even get an authenticator??? You guys need to spend more time fixing this FIRST rather then spending your time trying to nerf every fun aspect in the game. Ive been an avid player and fan of the genre for over 15 years now. Ive been through all the hacking sprees in Diablo, Diablo 2 and World of Warcraft but this here is just too much. Secure your servers PLEASE. With people literally dying to play this most recent addition to the genre, the least you can do for us is to make your servers safe so it would be OUR FAULT if we got hacked.