DICE Apologizes for BF4 Launch Issues With Full Week Of Double XP


Launching new games is tough, especially when online multiplayer is the name of the game. MMOs, RTS titles, and MP-heavy FPS games like Battlefield 4 aren’t going to be error-free when they launch.

All things considered, the Battlefield 4 launch went relatively well. Not perfect…but not nearly as bad as the BF3 launch in 2011. Despie this, DICE still feels bad about the issues that did crop up, and they’re apologizing with a week-long Double XP session that starts on November 28th.

From DICE GM Karl Magnus Troedsson this morning (via email):

Today we launched Battlefield 4 on Xbox One. With that console, we will have brought Battlefield 4 to no less than five platforms. …

I am extremely proud of the people at DICE and everyone across EA that contributed to the development of Battlefield 4. However, I am less proud to see that the game has experienced some turbulence during the launch period. While some platforms have had only minor problems, others have had more than their fair share of issues. Resolving the launch issues is our #1 priority. In fact, we are so serious that we have the entire team working to stabilize the game and we will not move on to other projects until we are sure that Battlefield 4 meets – and exceeds – your expectations. It is the right thing to do.

To show our appreciation for your patience as we work through these issues, we are announcing that from November 28 through December 5, we will reward all players with Double XP for every multiplayer match they complete. We understand that the launch issues may have impacted your progression, and we want to do everything we can to help you get back the XP that you may have lost.

You are the heart and soul of Battlefield. We thank you for your support in these early days of the launch, and will continue to show our appreciation as time goes on.

Playing on the PC these last few weeks, I crashed a few times, but I never had any prolonged disconnect from BF4 or Battlelog. I haven’t crashed in at least a week, too, so I think (knocks on wood) I’m in the clear for now.

Are you still having issues with BF4 on the PC? Or any other platform? Let us know in the comments.

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148 Comments on DICE Apologizes for BF4 Launch Issues With Full Week Of Double XP


On November 22, 2013 at 6:24 pm

Well, On the PS4 version, I still can’t get into a conquest match, have to use quick match to actually get into anything, and still randomly get kicked out of matches, especially when I get good kill streaks going it seems.


On November 22, 2013 at 9:23 pm

Xbox one bf4 crashes to dashboard often. Hope this isnt a major problem.


On November 22, 2013 at 9:58 pm

I am still having issues with a hard crash right to the home screen. I have not been able to finish a game yet. Please fix this.


On November 23, 2013 at 2:27 am

BF4 crashed constantly last night On Xbox One at least 50+ times.
It crashed only in multiplayer, as it loaded, middle of game and at the end.
A stunning game which will be even better when this glitch is sorted.


On November 23, 2013 at 4:02 am

Giving everyone double co is fine but I already have it that weekend as a premium member. I should have saved my money!!!


On November 23, 2013 at 6:41 am

It shows all the servers but no ones in them? Tried Quick match…no one. Battlelog only shows filter for BF4 maps and not the second assault maps. Oh and the servers in shows on Battlelog are 360. Got a brand new system and cant play! How are xbox one owners supposed to have a head start on the new map pack when we can’t even play to begin with.


On November 23, 2013 at 8:12 am

They haven’t apologized! Dont help them make it look like they have


On November 23, 2013 at 8:20 am

I’d rather have the 2XP AFTER they fix the game


On November 23, 2013 at 8:28 am

I still get kicked off the game after about one math and get an error code. The server browser still isn’t working correctly. With all this I’m glad to see that the conquest mode is up and working and i can’t wait till the game is 100% working.


On November 23, 2013 at 8:30 am

* For the PS4


On November 23, 2013 at 11:39 am

Omg …im super mad …im having the exact same problem with the xbox one version….single player mode wont save ..I played it 3 times its definitely not right …im not playing campaign mode anymore till this matter gets handled. ..then theres multiplayer…its saying somethings wrong with the network connection and its not…so im gettin the short end of the stick …aint gonna lie that game is all that..straight awesome!! .. and honestly this is the first bf game I’ve ever played in my life …im a cod dude far as online …but I had a change of mind this year ..wanted to change it up …Please fix this ..I hope I made the right choice???


On November 23, 2013 at 11:41 am

Xbox One online constantly crashes!! Please Patch!!!


On November 23, 2013 at 1:41 pm

Sometimes the game won’t load at all, sometimes I get into a game and it crashes… Also I’m experiencing some bad lag, my character just jitters and gets stuck in the middle of nowhere? Patch patch patch!!! ‘Xbox one’


On November 23, 2013 at 2:01 pm

I love battlefield and i love u dice, but please fix the crashing and problems
on battlefield 4 on ps3: thanks.


On November 23, 2013 at 2:04 pm

hahahahaha you all bought unfinished and defective software and agreed to let it harm your graphic cards by accepting their terms of use. ever heard of unstable fps?


On November 23, 2013 at 2:11 pm

I love battlefield and i love u dice, but please fix the crashing
and problems on battlefield4 on ps3. Thanks.


On November 23, 2013 at 4:07 pm

On the Xbox one all the hardcoee game modes are unplayable due to the ticket count, 8 tickets for conquest, 1 ticket for TDM, defuse ends before you can take a step with the announcement of a draw, the only way to find a match is to use the quick match option, thank you for a brilliant game, its a massive leap but could we please get the hardcore servers going. Thank you,


On November 23, 2013 at 5:31 pm

Abandoning your console is the first step on the road to becoming a real gamer.


On November 23, 2013 at 5:38 pm

Yes the campain on xbox one does not save the progresstion as u go threw u have to start the campain all over everytl time

adam sims

On November 23, 2013 at 7:31 pm

for xbox one bf4 is horrid..it boots you out of the game and returns you to the home menu randomly on and offline..very disappointed. atleast I hope its the game and not the xbox.


On November 23, 2013 at 8:54 pm

im playing bf4 on xbox one and its only crashed a few times. ive already played tons of 32v32 conquest games and its amazing! I hope they fix the issues everyone is having so you can all enjoy its epicness!


On November 23, 2013 at 10:26 pm

BF4 on xbox one is atrocious. Got through the campaign fine. But now that I have been trying to play multiplayer, I’m lucky to get through a single game. If by some miracle I do get through a game, the game will freeze on the load screen for next map. After about five minutes of a frozen black screen, I get kicked back to the BF4 home screen and it says the connection to EA online has been lost. To say that stuff like this is a minor hiccup, in my opinion, is just wrong.


On November 24, 2013 at 9:31 am

Still having problems on the ps4 terrible lag and disconnect issues


On November 24, 2013 at 3:09 pm

Regular crashes on XB1 for me, to the point that I’m surprised if I actually manage to get a full game. It boots me back to the dashboard and then starts from scratch when I try to resume it. Server browser doesn’t seem to work, if I try and select certain maps or game modes I just get “no servers found” and if I just search with everything unchecked I get thousands of empty servers. Second Assault isn’t working either, took a good hour and a half to download and I can’t play it. Can’t select it in the server browser due to the above issue and it never comes up in the standard map rotation, but then again I can’t stay in the game without being booted long enough to actually see.

I’m not complaining, I love the game and, whilst the booting issue is annoying, I realise that problems are inherent in a new game launch and that they’re doing everything they can to fix it.

Lord Eydvar

On November 24, 2013 at 9:38 pm

Xbox 360 still is having a lot of instability and freezing. Cannot play Dawnbreaker at all since the 2nd patch released without system lockup. Besides that though have barely crashed on any other map this week.


On November 25, 2013 at 1:35 am

Well… it hasn’t crashed since the last update (#02), but:
a) at the start of the map there are no sounds for the first ~20-30 secs
b) there is no gun drawn for the first 5-10 seconds
c) i have to set up the screen edges (adjusting the screen at first start up) each time the game launches


On November 25, 2013 at 1:42 am

Hi everyone, I get stuck on the black loading screen on first mission campaign mode. Another thing is my AVG anti virus show “Core” folder inside BF’s as infected. I hope someone has idea about how to fix. thank.


On November 25, 2013 at 4:43 am

Second assault maps on XBOX ONE aren’t working. I downloaded the DLC and search server browsers and it says all the SA servers are empty. As of 11/24/13 other than that, the game is AMAZING!

Dynomyte 2100

On November 25, 2013 at 8:09 am

My bf4 for xb1 glitches during the campaign, boots me back to the home menu. Also after playing campaign and stop playing it for a while, it never saves my checkpoints. I have to start over each time. >:@ oh and would rather have the DXP points apology after the problem is fixed. Besides a broken toy with a lil “DXP” tape on it, will still be a broken toy.


On November 25, 2013 at 11:46 am

Give us double XP, cool.. wait.. I can’t finish a game, if I actually get into one.. ….waaaaait a second..


On November 25, 2013 at 1:35 pm

I’m having problems with my single player campaign not saving on Xbox one …but other than that the systems running smooth and the game runs great


On November 25, 2013 at 7:26 pm

Stuck on loading screen help


On November 25, 2013 at 9:00 pm

I can usually finish 1 match then i get kicked to the xbox one dashboard during the next match load screen. I also cant join servers still, only in quick match.. during this time i will pick conquest and it may make me join team death match instead, looking forward to when its all fixed, its an amazing game.

Gaming since Atari,

Mike C.

On November 25, 2013 at 11:34 pm

Since November 23rd I have been experiencing multiple multi-player crashes on 360; today (11/25/2013) every match that I have joined has crashed. I am playing conquest and this is becoming exceedingly annoying. This is the issue that was supposedly fixed with the last patch and the problem is just as bad as it was on day one. I know that you guy’s are human, but this becoming a huge issue. I love BF and hope that this issue is remedied soon; double XP will only go so far, the enjoyment of the game has been compromised.


On November 26, 2013 at 5:33 am

THAT DOUBLE XP IS COMPLETELY USELESS IF U GUYS HAVENT EVEN GOT IT FIXED….. i didnt have a single problem on pc til u guys updated n FUDGED it all up


On November 26, 2013 at 9:01 am

Yes my save gone on Xbox one tried to resume campaign today 26/11 still wants me to start game from start you need to fix this


On November 26, 2013 at 9:16 am

Too bad, I just refunded that piece of crap


On November 26, 2013 at 1:17 pm

I can’t get beyond the main menu after installing the new patch. Double Xperia for a week is nice but what if you can’t play the game at all? EA needs to answer for this. An exception should be made on the return policy.


On November 26, 2013 at 3:31 pm

When playing in conquest and I start to run or when I fly or accelerate with vehicles there is an intermittent lag. Not in every match I play but over half if them.


On November 26, 2013 at 3:59 pm

I all my game’s on the browser on Xbox are empty but I can still play quick matches. Why are these servers empty and how do I fix it so I can play on hardcore servers?!


On November 26, 2013 at 4:22 pm

On the Xbox one i can’t save my campaign….. fun but the first levels get old after about four times.


On November 26, 2013 at 4:46 pm

lol. double exp??? if i cant join or play on servers? BS!


On November 26, 2013 at 5:32 pm

My xbox one crashes to the home screen often in the last two days. It was fine for the first few days.. Also last night it was making weird noices after it crashed one time. Sounded like it wss an audio/connection problem. But noth jist ng to serious tho… just annoying


On November 27, 2013 at 3:28 am

What’s the point of giving us a double XP week when we CAN’T even play the game without crashing, despite the patches?


On November 27, 2013 at 7:43 pm

Well I’m having a lot of problems on the XB1. After waiting to join a conquest game for 30 minutes everytime, after waiting I end up joining a TDM or some other game mode. And in the loading screen, it crashes back to the dashboard. I’ve played the campaign 3 times and I lose all my progress. Also, when I join a conquest match, there’s no game sounds for the first minutes or sometimes longer. The server keeps massively lagging over and over again, errors on the map continuously, and freezing in loading screens. Please fix this. I have little time to play and I’m wasting it on loading screens /:

farook omar

On November 28, 2013 at 5:36 am

after the update I cant play anything , whenever I join a game I get kicked out immediately for no reason . I guess I wont be able to make use of the double xp thanks Dice


On November 28, 2013 at 7:11 am

Xbox one user: installed BF4 last night.

Can’t play a single online game – crash to dashboard or lost network connectivity error messages every time.

Meanwhile my son plays on his xbox one game after game with no problems. WTF.

Piece of crap game / console thus far IMO.

Double XP doesn’t do CRAP if you can’t even get in a game!


On November 28, 2013 at 6:21 pm

The game is putting me into the wrong playlists (i.e. look for conquest, puts me in tdm, etc.)


On November 28, 2013 at 8:42 pm

problems with joining any server at all, shows noping and i cannot connect, was fine two days ago now i cant play!!


On November 29, 2013 at 12:57 am

Despite these numerous updates and fixes, still crashing. A lot.


On November 29, 2013 at 3:16 am

On my PC, i do have crashes all the time now especially after that new patch!!! it ruined the game for me i can’t play even 1 game without a crash happen, this is really frustrating i am very pissed off .
and i said to my self ” well try to buy it on xbox one ”
and i in did and IT STILL CRASHES .
WTF is this WTF .


On November 29, 2013 at 7:27 am

PS3 the game doesn’t even LOAD anymore, worked fine (apart from freezing) on launch. I left the game for a few days and just gone back to it, now I am stuck on the loading screen. Rebooted 3 times and still no good. If I sign out of PSN it loads though?!??!.


On November 29, 2013 at 7:27 am

Well just installed for PC this morning, am yet to finish a round yet…..Crashes on campaign too. Have followed all advice (latest drivers / repair installation / reinstall punkbuster etc..) and still the same. It doesn’t just crash to desktop it completely freezes my comp and I have to turn off at the switch to reboot!

Not happy to say the least :(


On November 29, 2013 at 12:07 pm

What’s the point of giving players double xp if we can’t really benefit from it? EA truly is the worst company in America. The only reason why I continue to try to play it is because I paid about $120.00 between the game and the premium and I can’t get my money back.


On November 29, 2013 at 12:24 pm

I would like to hear EA’s explaination as to how players are supposed to take advantage of the double XP week if we can’t play the game.
I was playing this morning and the game allowed me to play a few rounds and usually it only freezes during a game or when loading the next map, but this time it froze during a black loading screen, so I shut my xbox off and turned it back on and when I loaded the game back up, it told me that I had a corrupted game file or something and that my player profile had to be overwritten. Luckily that only pertained to the campaign.

This whole double XP thing only makes sense if all the problems are fixed first.


On November 29, 2013 at 5:00 pm

i have to back out when i get revived… cant move or respawn at all (Xbox one gamer here)

Tim Smith

On November 29, 2013 at 9:02 pm

I am currently playing BF4 on an Xbox One. I very rarely can complete a whole game, and even when im playing its lagging if I fly a jet. I dread trying to play. I wish I would of waited about 6 months. I will never make this mistake again!!!!!!!!


On November 30, 2013 at 3:58 am

XB1 multi player issues.. loads of lagging and getting stuck in scenery frustrating!!! as game looks sweet.. also no save available on campaign mode!?


On November 30, 2013 at 10:16 am

Lag lag lag ea get it fixed


On November 30, 2013 at 11:11 am

On Xbox One after you complete a multiplayer round and it loads the next game the screen turns black and does not load for a very long time. You can hear players talk but no game is loaded! Very aggravating


On November 30, 2013 at 2:24 pm

Keep losing my campaign saves it’s 11/30/2013 and still no fixes … Platform xbox1


On November 30, 2013 at 4:43 pm

What’s the point if it’s just going to lag. Fix your broken game Dice.

pissed off

On November 30, 2013 at 6:35 pm

To show our appreciation for your patience as we work through these issues, we are announcing that from November 28 through December 5, we will reward all players with Double XP for every multiplayer match they complete

*** Haven’t been able to complete a single game at all so I’m still stuck on the same level seeing what I SHOULD have gotten! Thank you for wasting my 30 day free trial of psn. I’m about done with your game I think… I expected more A LOT MORE and if paying for psn is required you lost a customer for sure

jay schobel

On November 30, 2013 at 7:08 pm

i have had to restart a new campaign 4 times and its driving me crazy ,im not sure what you can do about that but my gamer tag is jshow73 and im currently playing on ps3 if that will help ,i really enjoy playing all BF games and would really like my progress to somehow reappear .THANKS


On November 30, 2013 at 10:25 pm

I can’t get the game to launch. Win7 64 bit


On December 1, 2013 at 3:33 am

On Xbox 360 it crashed 3 times during game play the screen froze so I assume that the CPU or GPU can’t handle the work load. I hope this isn’t goin to happen all the time because I’m loosing all my Xp and I have to reset the Xbox. Not sure why I got premium. Can I save my battle packs for another date? I noticed you can tweak the graphics in options but I don’t wont to loose any quality.


On December 1, 2013 at 5:03 am

Thanks EA now i have 2 next gen games that don’t work thank you for adding to my discomfort of buying so called next gen games.


On December 1, 2013 at 1:29 pm

I cannot even JOIN any games on bf4 for the pc. I get stuck with the blue loading bar stating “joining server” and nothing. 2XP week….and I cant even play. FIX IT EA!

Quentin mitchell

On December 1, 2013 at 8:00 pm

Crashing every time i join a game on pc just go look at the battelog forums, everyone is crashing dice needs to fix this and there so far from what ive seen doing nothing about it.


On December 2, 2013 at 11:32 am

PC can’t barley play a match without BF4 crashing, not a single other EA or steam game crashes on me. NOT buying any DLC, done with BF4. Month after launch, two months after beta and the game is still crap. Which sucks cause it could be such a great game.


On December 3, 2013 at 6:54 am

I can’t join any games on PS3. Every time I try to join a game, I get the joining server screen, then the error message saying Failed to join the game.


On December 3, 2013 at 6:58 am

It’s one thing to screw up the multiplayer; it’s understandable. But, to screw up the Campaign??? Wth EA? I’ve gotten at least halfway through the campaign 5 or 6 times, but it keeps resetting. So, I have to keep starting over and I never have enough time to just sit here playing the campaign all damn day just to finish it. I want to finish FROM WHERE I LEFT OFF, NOT AT THE BEGINNING.


On December 3, 2013 at 2:31 pm

Well, they can go themselves. Double XP… so lovely when I can’t even play the game. Nice EA. Don’t count on me buying your next games.


On December 3, 2013 at 3:39 pm

I am on PC and I keep getting random DC’ed like every 10 minutes. I love BF games and I play all the time just wish it stoped DCing me.


On December 3, 2013 at 4:54 pm

im a
bout done with micrsoft and dice cant even download game content it sttops installing for god knows what


On December 3, 2013 at 4:57 pm

Yes this game let me down double xp cant get into a server to use it seriously were is the update


On December 3, 2013 at 8:57 pm

Updated BF4 for the PS3 today and can’t join any servers says there’s a connection problem my buddy has the same issue.


On December 3, 2013 at 9:00 pm

I bought premium for bf4 ps3 and it won’t let me use any of it not even the new map pack


On December 4, 2013 at 3:57 am

Put my bf4 disk in and it doesn’t load or it starts loading then crashes. If it does load I will try and join a server and it says cannot join as a commander even though I was joining as a soldier and then I go quick match and I get in and then crashes before I can finish a game what the hell is happening please fix this because it is a beautiful game (xbox one)


On December 4, 2013 at 2:40 pm

‘DICE still feels bad about the issues that did crop up, and they’re apologizing with a week-long Double XP session that starts on November 28th.’

Yeah lol, a load of good that does that when half of us still can’t play. First it was the sound glitch; now, I crash between maps 90% of the time and can’t play again until I reset my PC. I have been working in computers for the last 20 years and nothing I can do can get things to work!

It’s not DICES fault either really. We have EA and their greed to thank for that. Had they let this thing go through Q&A like they should have, we wouldn’t have to go through all this BS.

Just take a look at ANY BF4 related forum you can find and you are guaranteed to see 70% of the comments or more are people saying they are still having major problems with this game.

I will be hard pressed to buy another EA game from this point on.


BattleCrash 4

On December 4, 2013 at 3:08 pm

After DEC 4 Patch, still many crash issues.. (I was running better before any patches!!)
Sure some vid/sound glitches … but minor crashes .. now.. its plain wrong.. If I could get a refund I would.
My faith in these 2 companies (Dice/EA) has been lost..

Go Premium… I think NOT…
Its a travesty such a thing was allowed the door….


On December 4, 2013 at 4:56 pm

I can’t join a friends game it my life depended on it…and it crashes on the reg! I’m so annoyed right now!


On December 4, 2013 at 10:17 pm

I have checked to make sure settings are all correct and all of my hardware/software is up to date. I can’t play the game. It gives me the “Launching…” banner across the bottom but it never loads.


On December 5, 2013 at 1:49 am

On a PC, great that you are giving me double XP, but lets be serious… I am playing the single player mission on surround with 2 ttitans and it CRASHES every 15-30 minutes. If I cannot play the game with a $5,000 + system that plays everything else fine, whats the point of double XP.

This is my first experience with the BF4 franchise, and I am just severely dissapointed…


On December 5, 2013 at 2:58 am

My ps4(ps3 disc with upgrade) has no server browser, crashes on operation locker every time, and crashes at will showing an error code which dice says their working on.
Calk me crazy but no map packs should come asking for more money until they fix this. I will not purchase premium until they do.


On December 5, 2013 at 4:43 pm

Lost campaign progress four times, two days of it not connecting to servers, cannot get the new China Rising DLC, i used my China Rising code BEFORE it actually came out which my be my fault. On ps3 and maybe xbox 360 and possibly all other platforms, it gets a solid 7/10. it has sooooo many flaws and is a fine example of an incomplete game. BF3 was amazing and so is BF4. C’mon DICE, lets get these problems out of the way so you can get the 10/10 you guys deserve.


On December 5, 2013 at 5:33 pm

Still crashing – several times within last 3 hors… it SUX

William Roberts

On December 5, 2013 at 6:48 pm

Why give us double xp if we cant even finish a game due to crashes.


On December 6, 2013 at 11:15 am

Having disconnects while loading 8 from 10 attempts, when i finally get into the game and start my killing streak, suddenly game crashes and i have to connect again… Pretty annoying. my hardware is
Core i7 3770
Asus Z77 Sabretooth
16GB DDR3 Gskill Ripjaws CL9 2133Mhz
Gigabyte GTX560TI Windforce Extreeme
100mbit optical internet

i removed all overclock settings, playing default, but still have the issues…


On December 6, 2013 at 6:40 pm

Guys blame EA because they pushed DICE to publish the game early, EVEN THOUGH they haven’t ran through some tests to see if the game was at least in decent condition for launch. If i were you guys, dont rant over the game made by DICE but go yell at EA for pushing the game to an early launch where the game didnt go through some tests. If you dont believe me, go on EA forums and look for yourselves. From this point, if the game isnt fixed yet, then you better find another game to keep you busy

Now changing subjects, about the new DLC, im really expecting them to get the game up and running because it’s just really disappointing to see such a successful game be tarnished because of this. Well all we could really hope for now is to wait and see if DICE is gonna fix it


On December 6, 2013 at 11:54 pm

Crashed yesterday on pc…
Its not playable on pc..
Cant play One match.


On December 8, 2013 at 12:30 pm

Ok so…. every game we COMPLETE? I have had my ps3 crash 6 times so far today. Every other game I play is fine. No problems at all. I even transferred everything to a new ps3. Same problems. This is no more than you making us pay to beta test this game. I, along with countless others, am fed up. Give us our money back for not giving us what we bought. I am a premium member and I have the digital download. You do the math. Delete it from my system and give me my money back.


On December 8, 2013 at 10:43 pm

What good is double XP if you keep getting kicked every 10 mins.


On December 9, 2013 at 7:01 am

PS3 Still having issues after server update…


On December 9, 2013 at 2:03 pm

Just got bf4 for xbox one and it freezes a lot.


On December 9, 2013 at 4:48 pm

i just got the game yesterday and have been able to play it for maybe 4hrs total due to the game not responding about 20 sec into the game now


On December 9, 2013 at 8:52 pm

“… we will reward all players with Double XP for every multiplayer match they complete.”

COMPLETE being the operative word here. More patches brought more bugs, and more people than ever are crashing long before they can actually join, let alone COMPLETE, a match! Myself included. DoubleXP is a farce at best. Sadly, before the first round of patches, I COULD play this boked piece of garbage, but each “patch” has brought successively worse bugs, performance, and CRASHES!

Refunds are apparently only an option if you haven’t actually played the game to experience how bad it truly is.


On December 10, 2013 at 3:51 am

Still having issues on xbox one! keep kicked to dashboard aswell as not finidng a game or losing connect

Dylan Betz

On December 10, 2013 at 7:33 am

I’ve been a battlefield player since it started. I play on PS3, the campaign won’t save, just keeps going back like you’re first starting. Sometimes you won’t regenerate health. I am a premium member, which I regret since it’s almost unplayable still. I downloaded china rising, and now it won’t even show up in multiplayer. I understand there is problems first starting out, but if people are going to buy a $65 game, then purchase a $50 premium membership, then they never should have even released the game. This is one of the only games I play, so I’m just going back to bf3. Thanks Dice.


On December 10, 2013 at 12:20 pm

My Bf4 won’t let me play any multiplayer games it either never loads or boots me back to the home screen EVERY time I played a half game and got kicked its terrible and premium that I wasted more money on that doesn’t do anything at all.. They really need to fix this its my fav game when working.


On December 11, 2013 at 7:00 am

YES…Running XB 360.
Still crashing after applying spy from XBL,
Yes cleaned cache mem…this is still continuing.


On December 12, 2013 at 9:19 am

Constant crashes on PC. NO experience gain and EXP Bonus gained lost constantly as it crashes before the end of the match :(


On December 12, 2013 at 2:22 pm

i have multiple glitches on bf4 on ps3. Many of them have been fixed on the pc but not on the ps3 for some reason. The game constantly freezes on multiplayer and career. I keep on losing xp after every game, it says that i have maybe gained 10000 xp when it shows the progression on classes and vehicles but once at the scoreboard and i press L1to go to progression i have only been given 7000 xp.


On December 12, 2013 at 9:59 pm

I have BF4 but haven’t been able to play it on my new pc that’s well able to run it in ultra settings , I have 2 NVidia GTX 780′ cards and a 3.5 gig cpu that’s overclocked to 4.7 s o shouldn’t realy have any problems should I?


On December 12, 2013 at 10:28 pm

Crashing on loading level w7 64bit. attempts to load level on some levels like aiir or what ever, one with that dome radar thiny on it, and crashes…


On December 13, 2013 at 1:18 pm

Hi my name is mike, I recently bought bf4 pc, im playing it on a alienware aurora r4, awsome machine, anyways my issue is in campaign mode destroy the dam, I have to jump from one scaffolding to another, onto a ladder, wel thats where im stuck, doesnt matter how I try to jump, running, walking, you name it I tried it, to no succsess, ive been trying now for 3 days re-started the level, same thing, im so pissed off its just ridiculous, and it seems many other players are experiencing the same thing, ive tried everything, im not newto fps but this is just retarted, I want my money back, or can someone please help me here&$/#^;


On December 13, 2013 at 6:00 pm

Hey mike, when I did the campaign I had the same thing happen a few times. I just slid off the ladder and died. Not sure why. Eventually it worked though. All I can say is jump at the last possible second. As stupid and not helpful as that sounds, that’s the best I can tell you. That’s how I eventually got it to work. And keep holding the “foward” key.


On December 14, 2013 at 3:32 am

fully patched PS3 version

frequent kicks when trying to get into a multiplayer session (any and all types)

“no gun” at start of match, one shot kills, behind cover kills, no hit marker issues, invisible players, uncalled “R3″ actions.


multiple “triggered event” glitches forcing a level restart

NOT SAVING F*****G PROGRESS when quitting out and shutting down console.


On December 16, 2013 at 8:24 pm

I cant play multiplayer on Xbox one the screen freezes forever.PLEASE SOMEONE SOLVE THIS PROBLEM I SPENDED 60 BUCKS ON THIs GAME AND I CANT PLAY IT.PEASE FIX THIS PROBLEM.All my friends on xbox live are having the same problem.


On December 17, 2013 at 1:10 am

Looks like dice needs to get their together, almost every server i enter, the game crashes.The only solution that ea has is either update drivers or disable antivirus/allow admin control.Nothing is working and apparently everyone on all platforms are experiencing a malfunctioning game.


On December 19, 2013 at 7:28 pm

Thanks for the xp boost how do you use it when game crashes every time you play morons


On December 21, 2013 at 4:54 am

I play BF4 on PC and since yesterday morning I have been unable to connect to the servers, when I press join it seems to be unresponsive, same issue when I try changing my load out.
The day before yesterday I was able to play the game with no issues, but unable for the last 2 days.
I tried deactivating my firewall and updating punkbuster still nothing.
Can anyone advise plz ?


On December 27, 2013 at 3:21 pm

Hey people – This issue is nothing to do with anybody’s console/pc/ modem/router etc. DICE clearly need to step upto the plate, identify the real issue, design a fix and deploy some code like yesterday.


On December 27, 2013 at 11:17 pm

I can enter games okay, but as soon as I spawn I’m unable to move, switch weapons or anything other then look around. I try and move and I just slide around and glitch in one spot while my teammates seem to be operating fine. Nothing I can do but wait around for them to fix it?


On December 29, 2013 at 6:56 am

Just got the game on Thursday crash! crash! crash! Merry Christmas to everyone that is involved in the making of this game

Arty Tack

On December 30, 2013 at 5:13 am

Bought game for ps3, crashes every 15 mins or so either losing connection to server or just locking up. Time to start spending some of that cash your making before everyone leaves!


On December 30, 2013 at 4:05 pm

I’ve had this same problem since I bought the game on black Friday.

Here is a list of all the troubleshooting I have done and a link to my answers.ea.com post, maybe if it gets more traffic we can find a solution to this problem.

Things I have tried over the past 4 weeks totaling >18 hours of troubleshooting and rage fits:

Disabled Adblock
Updated motherboard driver
Updated video card drivers
Repaired Install x2
Updated punkbuster
Uninstalled and reinstalled punkbuster
Reinstalled battlelog plugin x2
Added exception to Avast!
Added exception to firewall
Try using IE
Try using chrome
Run Origin as admin
Run BF4 & BF4x86 as admin
Update BF4 x2
Download BF3 and play multiplayer to try and localize the problem
: BF3 still works and I can play online and campaign.
Reinstalled DirectX
Repaired C++ redistributables
Updated Microsoft .NET framework

In case you weren’t counting, that’s 18+ troubleshooting actions.. I’m sure I missed some.

Link: http://answers.ea.com/t5/Battlefield-4/BF4-won-t-launch/m-p/2073103#M78307


On December 31, 2013 at 6:05 am

you EA, you.
I’ll ing molest your HQ EA if you don’t stop ing with good franchises

Jay Thomason

On December 31, 2013 at 11:48 pm

Yes, for some reason all my weapons i have unlocked in TDM dont show up in rush. Is this normal?


On January 2, 2014 at 9:27 pm

It would be cool if the game was able to go past the “press option to continue button”. I am so pissed off. I get kicked out due to errors, which is another problem. I wonder if they really feel bad. It was them who pushed the game through. That would be cool if it was free, but we pay $60 + PS Plus. I feel so bad for the friends that I convinced to buy the game because it is so cool and insane. Not only do I feel ripped off, but embarrassed to say that I promoted this game to my friends who call me out for it. At this moment I am staring at a loading screen wondering why I bought a broken game…. Thanks BF4, you do not only make yourself look like a fool, but also your previously excited customers.

Bring out an option for complaints on the game, so we can address you directly. Maybe you can throw us some free DLC’s to compensate for our miss-buys.


On January 2, 2014 at 11:49 pm

Alright. A few things. I would appreciate if you guys would at least consider what I have to say before dismissing it outright.

1. Many of us that have played games put out by EA/DICE/Bioware/Etc. for years have literally STOPPED buying from them because of EA’s business practices.

2. EA has a history of rushing it’s developers to get the games out before they’ve been properly completed and tested to insure they work. Their business model seems to be that the consumer can pay to beta test their products in place of legitimate beta testing.

3. Considering the primary issues that everyone is complaining about, I would say that the game was released in a fairly incomplete state before they even considered fixing it. The end result, for those who have been reading the news over the past couple of weeks, is two class-action lawsuits against EA by shareholders.

4. The “I realize it was just released so there’s going to be problems” argument doesn’t hold water anymore either. It’s the same argument earlier this year when EA released SimCity. It’s defeatist and, ultimately, rather self-hating if you ask me. You are devaluing yourself so the whiny egos that run Electronic Arts can maintain maximum inflation. YOU have a right to REQUIRE EA to refund your money for a poor product. It is time for YOU as a consumer to stand up and fight for your rights through any and all legal means necessary. EA will only get the point when they start suffering profit losses.

5. That brings me to my final thought. The only way to get your point across to EA (because they tend to remove anything from their site that deflates their collective egos) would be to join in on your own class-action lawsuit against EA. And please don’t give any of that “but the EULA says” defeatist crap. The EULA says a lot of thing that aren’t readily apparent until AFTER the package is opened. At that point, in most cases, it’s too late to return the item to the store. I’m sure getting a lawyer to explain that this amounts to a legalized method of swindling would probably be beneficial to consumers. The point is, none of this will change until consumers have the balls to start challenging those that offer poor products at exhorbitant prices.

I realize that there’s many of you right now that are going to insist that they’re powerless on some level, or that EA has a “right to profit,” or some other self-hating, defeatist BS. Everyone needs to make it clear to Electronic Arts that this sort of poorly designed, overpriced crap is no longer acceptable.


On January 3, 2014 at 2:27 pm

Xbox One
BF4 takes a while to load on startup, sometimes it sends me back home. Once my Xbox One shutoff while starting up bf4. I also am plagued with “ERROR: Failed to join game. Please check your network connection and try again.” Which, when I see this, I can’t join any game. Another problem is when I look at server browser (when it works) and, despite a game being 4/20 filled, I am queued 1 of 1 longer than 20 minutes and I give up.
Of course, all of these issues are stacked and stacked,. The biggest slap in the face is upgrading to xbox one and LOSING China Rising. I generally refuse to buy dlc because I’m cheap and satisfied with what I have. It makes me want to persuade people to avoid EA all together…I know “there’s THAT saying again”. One last quarrel, is when I do manage to join a game (yay yes finally!) IT’S EMPTY


On January 6, 2014 at 12:27 pm

ERROR Could not join server (1) – Seems familiar? Maybe because you’re seeing it 99% of multiplayer games when you’re suddenly, randomly disconnected.

Also, Double XP my ass – The ing thing is broken and I want a stats reset for all the quits forced on me.


On January 7, 2014 at 4:46 pm

just bought the game last night, downloaded and installed, got ingame this morning no more than 5mins and BAM ing blackscreen crash, thankfully it isnt as bad as BF3 and doesn’t lock my pc so i have to hard reset. At least i can alt, ctrl & del out!

This needs to be fixed EA!!!

my specs;
R3E + i7 960
2x GTX 560 TI SOC edition in SLI
1000w PSU
custom liquid cooled


On January 8, 2014 at 7:42 pm

My loading screen frequently continues to load forever until I end the process and restart the game, and watch whatever the last video was pertaining to the current mission again. Then I am back, this is pretty frustrating


On January 20, 2014 at 5:11 pm

on my Pc it worked for the first couple of days but then all of a sudden Multiplayer wont Load! Battlelog says im playing but in reality im just staring at the map loading screen! any help is appreciated


On January 31, 2014 at 9:42 pm

my bf4 campaign mode never saves when I turn of my xbox one and play later is that a console or game issue?


On February 2, 2014 at 2:33 pm

Mine is really bad now. i deleted the install date for the game
and also savedata. now it doesnt even start , my ps3 makes a weird sound.
It automaticaly resets and says that the system wasnt turned off
correctly last time. and it happens over and over. i not happy at.
Hardcorefan “jp”


On February 5, 2014 at 11:51 am

So they turn a variable from 1 to 2? Get the f out Dice. Player appreciation my arse.


On February 8, 2014 at 5:12 pm

Ps4 version is SO glitchy. So much lag in multiplayer and I get booted from the match often, losing all xp. Half the time you get killed it shows the enemy’s health as being 0.

It’s very difficult to join matches also, you just get stuck on a black screen forever. Probably the least stable game I’ve ever played on a console. Not sure how Sony could allow a company to sell something like this for their console. Are there no regulations?


On February 10, 2014 at 6:54 am

I am losing Campaign progression, I made it half way through the campaign, I saved it and came back and had to start over. I will not play the campaign until this issue is resolved. Platform X Box One.


On February 10, 2014 at 7:52 am

Well yeah. There is still bugs. I dont know if its a lot, but I cant play my Campain because when i’m on the Titan to rescue the HDD, in the room when i take it out, Kovic glitches out the door and i’m stuck in there….


On February 13, 2014 at 12:41 am

I feel your pain mike!! Same thing is happening to me. I found out if you join low number games (20-64) (20-32) players it seems I can at least join without using quick match. I still get kicked every game so far though and now it’s down to 1-5 min of game time.


On February 13, 2014 at 10:55 pm

Mine STILL freakin freezes between multiplayer matches. Im lucky if I can play two games in a row without having to eject the disc/restart the xbox.
Anyone else still having these same issues?


On February 17, 2014 at 8:09 pm

Not saving on multiplayer and single player! I wasted my money fix this


On February 19, 2014 at 8:53 pm

What happened???- in multiplayer I can only get the fist guns and equipment for each class. What happened to all my progress???


On February 19, 2014 at 10:41 pm

OMG… it is everyday. I dont know if apologies are good enough. It does not get any better. It seems to be getting worse.


On February 22, 2014 at 10:13 pm

on ps3 takes me 3 mins after the game has started to get into the game


On February 23, 2014 at 1:25 am

Just started bf4 for xbox1 and after some multiplayer games my xp’ weapon progression, and rank don’t go up at all. What’s up with that?


On February 24, 2014 at 2:32 pm

Did last update on ps3 for bf4 now can’t get into game makes it to screen were it is raining and just keeps loading and won’t do anything else


On February 26, 2014 at 7:15 am

please , i downloaded premium on ps3 ! and its not working ! WWHHHYYY !

xbox one GT VunCannon

On March 31, 2014 at 2:33 pm

March 30, 2014: my BF4 will not load even though I have tried multiple times, taken out the disc and turned off system more times than I care to mention. this game is really pissing me off. in the past 3 Days I have been able to play only one of those days. WTF is going on? and what happened to making sure that this game is stable and “exceeding” our expectations before moving on to another project? Hell, if all it takes is a good trailer, some cheap programming and really good advertising to make millions off of people before they realize that my product is , then I am going in business for myself…….


On April 8, 2014 at 4:20 pm

Every single time i go onto my ps4 my premium doesn’t save are u gonna fix or what


On April 8, 2014 at 4:47 pm

Arn’t u mean to test the game for bugs and stuff like that or did dice didn’t worry about that step


On April 8, 2014 at 4:50 pm

And one last thing your not sorry dice


On April 8, 2014 at 11:04 pm

Not sure if this thread is still active but just bought BF4 on PS3 (March 2014). Can’t plat at least 4 maps (the last 4 on the list) as keeps telling me I don’t have DLC’s. Loosing connection to EA server ‘a lot’ (not sure if that is your issue or mine internet but FIFA 14 has had no issues so…). Also has now crashed about 15+ times so far.
I’m just wondering if I have to notify someone or if you guys are already on the case and this will fix by itself. These are huge games and I still don’t know any game any (never really understood why anyone would prefer…the other one…but hey each to their own right) that I could enjoy more so while its’ frustrating mid-game and I throw the TV out of the window, I’m still grateful the series exists. Good luck with the issues.

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