EA Won’t Ban Origin Accounts for SimCity Bank Disputes

Players who aren’t satisfied with purchasing SimCity because of on-going server and connectivity issues can’t get a refund through Origin, but they won’t be penalized for going through their banks to get their money back.

Electronic Arts has issued a statement to Kotaku, saying that it won’t be banning Origin accounts of players who start bank disputes to cancel transactions for SimCity purchases. There was some anecdotal evidence from players who claimed to be dealing with Origin technical support over SimCity that EA would ban accounts of players who canceled transactions with the help of their banks, but now it seems that’s not the case. Earlier this week, EA stated through its official Origin Twitter account that players won’t be banned for requesting a refund through Origin’s official channels, but it didn’t clarify whether bank disputes fell under that mandate.

So it seems that’s at least one avenue for players dissatisfied with SimCity to seek recompense. Origin’s sale terms state that it won’t give refunds for digital downloads, so channels that include going through EA directly seem closed off unless players have purchased a physical copy of the game through the service.

SimCity remains a mess during its launch week because of connectivity issues between players and EA’s servers for the game. SimCity requires players to be in constant contact with those servers, and EA has gone so far as to update the game to take some features offline in an apparent attempt to decrease the load on those servers and get more people playing.

Issues with SimCity’s always-online requirement persist, however, with lots of players unable to play the game at all. User reviews and complaints have gotten so bad, it seems, that Amazon.com even removed the ability to purchase the game from its online store page.

Having any luck with SimCity, or any horror stories to share? Tell us about your experience in the comments.

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