Elders Scrolls Online Bans Hit Innocent Players
A wave of Elder Scrolls Online account bans targeted at “gold spammers, botters and exploiters” has also snared some legitimate accounts.
In the wake of Friday’s guild bank duping bug, Zenimax Online issued bans to a number of accounts. Although the post on the official forums doesn’t make specific mention of the incident, you have to think that at least some of the “exploiters” mentioned were those involved in item duping.
Unfortunately, a number of legitimate accounts have been caught up in the ban wave. This seems to happen a lot when exploits like this pop up in MMOs, so this isn’t entirely surprising. According to a post from Zenimax Online, they’ve already unbanned the affected players.
As part of our continuing effort to combat gold spammers, botters and exploiters, we recently banned a number of accounts. After several players appealed, we were able to investigate the matter further and discovered some legitimate accounts got caught up in the sweep. We unbanned accounts last night, and have email responses going out for those affected from our support group. It is never our intention for legitimate players to be harmed as we work to keep your game free of cheaters, and we sincerely apologize for the mistake.
It sounds like Zenimax has addressed the players who exploited the guild bank system, and they’ve restored the accounts of the folks who were inadvertently banned. They’re also restoring any missing bank slots, items, and / or skill points that the recent update may have removed.
While it sucks that these issues are popping up, and it’s certain to be impacting the enjoyment of the affected players, at least Zenimax appears to be making an effort to address the problems as quickly as possible. If you’ve dealt with their customer support, we’d love to hear what you thought of the experience in the comments!