FileFront User Account FAQ

Dear FileFront users,
We wanted to take a few minutes and provide some information to new and current users that host files on FileFront. Please see the following F.A.Q. for more information on the current status of the service, and how to use it.

We realize that parts of that service are not optimal, and we’re working on it. We have plans in the near future to update our file hosting service. In the meantime, if you have an idea for how we could make user accounts better, drop a comment. We want your feedback!

Also, if you have more questions on FileFront accounts or file hosting, please feel free to leave a comment. We will try to address your questions as soon as we can.

1) Where do I log into FileFront?
You can login to your FileFront user account from the homepage.
If you are having problems finding where to log into your FileFront account, please visit: http://www.filefront.com/register_login.php

2) Where do I manage my files?
After you login, you should see a link to your account at the top of the homepage, titled “User Info.” If you are having problems viewing this link, you can navigate directly to your account management screen by going here: http://www.filefront.com/managefiles.php

3) When I log into FileFront and visit my files, why do I get redirected back to the FileFront main page?
When this happens, it is due to the fact your account does not have any active hosted files. If you had files hosted that are now missing, please see the “Deletion queue information” section below.

4) Where do I upload new files?
The “Upload Files” button is right on the homepage, underneath the featured slider module. You can also directly navigate to this page, by going here: http://www.filefront.com/upload.php

5) Where is my user account information and management tools?
Currently, to update your account information (including: email and password changes), submit a ticket to the FileFront Help Desk at http://support.filefront.com, and we’ll help you as quickly as we can.

6) What does this error code mean “Oops! An unexpected error (-1) has occurred?”
If you visit a download link on FileFront and receive this error, it is because the file has been removed from the system. There are several reasons that you may see this error, but the most likely reason is the file has been targeted by our “deletion queue” (see below). Unfortunately, we cannot recover those files.

7) What about other download and 404 errors?
If you receive a download or 404 error while attempting to download a file from FileFront, please visit the FileFront Help Desk at http://support.filefront.com. Be sure to include the link and error code in your report. We will try to fix the link as soon as possible.

8) Deletion queue information
Currently if you host files on FileFront that are not downloaded weekly, they could be removed from the site for inactivity. To help avoid this, make sure you distribute your links for people to download. Also, currently we cannot email users any sort of deletion queue notification. We hope to have this feature back again soon. We are sorry for this inconvenience.

9) Submitting Your Files
If you’re hosting files that you think should be part of our massive file database, we encourage you to submit them to us. Doing so is simple. Just visit your user dashboard and click the button above the file list that says “Submit a file to FileFront.” Once that’s done, select a file, give it a proper title and description, select the proper file type and associated game, then submit it! Our file team will review it to make sure that it meets our guidelines, and if so, it will be added to our permanent database. Submitted files, once approved, are immune to the deletion queue mentioned above. If you’re hosting mod files or awesome videos you don’t want to lose, this is the answer you’re looking for.

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8 Comments on FileFront User Account FAQ

jenny

On November 9, 2010 at 4:42 pm

how do i get back my deleted files?

Jon Soucy

On November 10, 2010 at 7:30 am

@jenny; Unfortunately, we cannot recover deleted files, as stated in #6 above.

Kai

On November 20, 2010 at 7:38 am

Hello FileFront Team! Is there any FAW where current filesize limit and so on are written? Thank you :)

Sasha

On January 25, 2011 at 8:41 pm

What is the guaranty that the files I download have no virus/adware/malware in them? Thanks :)

Sasha

On January 25, 2011 at 9:14 pm

forgot about spyware(how do I know, maybe you have no virus and adware and malware, but you do spyware)

sam

On March 19, 2011 at 2:36 pm

what is the largest file i can upload to filefront?

sam

On March 19, 2011 at 2:38 pm

what the largest file i can upload?

Ron Whitaker

On March 21, 2011 at 5:23 am

Sam: The largest file you can currently upload is 600 MB. If you are a mod developer and need hosting, please contact our PR department at pr@filefront.com for support for larger files.