The Launch Day is fast approaching and we have been receiving a lot of questions about Warriors eager to answer the call. We've created a new FAQ to address any concerns you may have about the game's launch.
Q: When does the Launch begin?
A: July 28th 00:00 UTC (Tentative Time)
Q: Will my characters from the Soft-Launch period carry over to Launch?
A: Characters created during the Soft-Launch will carry over to Launch, but they will remain in their respective servers.
Q: I played during the Closed Beta, can I play my character from Closed Beta at Launch?
A: No. Closed Beta Character data has been removed and will not be available during Launch.
Q: I would like to play in a brand new server! Will there be new servers on Launch?
A: Yes. We will notify every one of the new servers’ names well before Launch time.
Q: I am currently playing the game but I want to move. Can I transfer my character to the new server?
A: No. The new server will only have characters created on and after the Launch. Server transfers will not be available.
Q: Will there be a new region available?
A: We are currently only able to support the service regions we have at this time. Our service regions are as follows:
· Countries of Americas
· Europe (Excluding Russia)
Please select from the following server for the best connection experience.
· US West Server, US East Server
· Europe Server
Q: What OS does the game support?
The game currently supports Android and iOS.
Q: Will my device be able to run this game?
Please see the system requirements below:
The requirements for MU Origin are as follows:
Minimum requirements - Android 3.2 / iOS 6.0 / 2GB RAM
Recommended Requirements - Android 4.0 / iOS 6.0 / Quad Core 1.5Ghz, 1GB RAM
Follow these steps to check your OS:
Android: Menu -> System Settings -> Software Information
iOS: Menu -> General -> Software Update
Please note that we have received a considerable number of incompatibility and instability reports from players who use Intel processors on their mobile phones.
Q: What if I change device or uninstall the game?
A: As long as you are able to login with your WEBZEN.com, Facebook, or Google account there wouldn't be any problem.
However the following condition might end up losing data.
1. If you have deleted your account
2. If you used guest login
We strongly recommend you to convert the account in order to keep your data safe.
Q: Can I play this game on an emulator or app player?
We have received reports from our players that they are able to use known emulators. We also recognized the number of players who experienced MU Origin via these 'app players', thus we permit their use. However, please note that we are unable to offer technical support for issues that arise from the use of emulators, so we strongly suggest you contact the emulator's support for technical assistance.
Q: What classes will be available at launch?
Dark Warrior, Dark Wizard, and Ranger
Q: The game does not run properly.
A: If the game does not run properly, please try the following things.
1. Reinstall the game.
2. Submit CS ticket in the game.
Q: What is WEBZEN account and how can I make one?
A: WEBZEN account is the account used on official homepage of WEBZEN.
There are various cross-promotions and newsletters that benefit WEBZEN users. If you don't have an account, go to www.webzen.com to create one.
Q: Is there any disadvantage of logging in as a guest?
A: In case of logging in as a guest, your game data may be wiped out when you uninstall the game or change the device.
Therefore, we strongly recommend you to convert the account into a WEBZEN, Google, or Facebook account.
Q: I have deleted my account before. Is there any way to restore it?
A: Unfortunately deleted account cannot be restored.
Note we are double checking during the deletion process to prevent users' mistake. Please make sure you do not delete your account mistakenly as it cannot be restored in the future.
Q: It says my account is suspended.
A: Abusing or exploiting items in abnormal ways is strictly restricted according to our policy.
Q: I have lost my account (password).
A: To retrieve WEBZEN account: visit www.webzen.com
To retrieve Google account: visit www.google.com
To retrieve Facebook account: visit www.facebook.com
Q: I purchased Diamonds but I have not received any.
A: If your purchase did not go through, please contact us as following.
1. Connect to MU Origin
2. Go to System > CS
3. Fill out everything and submit a ticket.
Note order number will be sent to your Google account.
Q: I would like to get a refund for the item purchased by mistake.
A: According to our policy, we do not provide refund service. Please make sure to double-check the name and price of the item you wish to purchase. Bit.ly
Credits goes to MU Origin Admins for making this guide!