Editorial: GameStop on the Path to World Domination

gamestop opens 5,0000th store

 

Whomever thinks that the gaming industry is not a lucrative business has had his head in the sand for the past few years. Leading US retailer GameStop has opened its 5000th store, in Jackson, California and is close to achieving their goal of opening up between 500 and 550 new stores this year. With locations in over 16 countries as well as North America, Dan DeMatteo, vice chairman of GameStop, had this to say when questioned by GamesIndustry.biz:”With more customers being attracted to the videogame category, they will increasingly find a GameStop convenient to them. This landmark store opening underscores the strength of our business model and represents a spectacular effort on behalf of our 44,000 employees worldwide.”

Effort of the employees? How many times have you been dissed by an employee at a GameStop, had one of the workers treat you like the Comic Book Guy does customers on The Simpsons, or try to get some information from some ill-informed moron who only works there for the discount? 8/10 times that I have visited a GameStop in the past year, I have left pissed off to the point of knocking over a rack of used GameCube titles. I am not saying that ALL GameStop employees are idiots. On the contrary, I used to have fantastic experiences with a particular store whose manager, Niall, was fantastic. Not only was he helpful, friendly, and knowledgeable – he steered me in the direction of games that I never would have thought of playing. I was sad to see him leave his position when EB Games and GameStop merged. He told me that his reason for leaving was his disgust at the way customers would be ripped off even more than they already were when the companies were separate.

*More ranting after the break*

I will use a personal example that will explain why Niall quit GameStop, and it is a situation that is familiar to all gamers who shop at the retail goliath. Last week, I was in the store trading in a game that had just come out not 6 days before. I paid $59.99 plus 6% sales tax on the game and with my “member card” they gave me $20.00 credit. I look over on the shelf, and there is a used version of my game (just like the one I traded in) being sold for $54.99. I do not know how much of a percentage GameStop gets on the sale of new games, but I DO know that when they buy back your game, they more than double the price to make up for the money they “lost” when giving you 20 bucks for it. They in turn, will eventually get the game back again, give the consumer even less for it because it is “used”, and turn around and sell it again for $49.99 and it keeps going down from there until you are paying $19.99 for a used game and when you trade it in you get $3.00. They then sell it, again, for $19.99. Prices, of course, fluctuate depending on how new the title is and what system the game is for.

Now, far be it from me to complain about a company trying to make a profit. Everyone likes to make money, but no one likes to be screwed unless that was the end result they were after in the first place. The problem lies with the unfair consumer gouging. GameStop does not have to share the profits they acquire from the sales of used game with developers or publishers. Like I stated above, I am not sure how much of a percentage they make off of the sale of new games, I do not know if they share the profits with the gaming companies or if they buy them outright in the first place. Personally, I do not care about that end of the deal, it is not what concerns me. The inflated price of used games is what annoys me.

It also annoys me that you can trade in your used DVDs to the store, which does NOT sell new ones, and get gouged on that end as well. For example: Two days ago I saw a used “Simpsons Season 10″ for sale at EB Games for $34.00. I passed on it, because I saw the same DVD set – brand new – at Wal-Mart across the street for two dollars cheaper – and again, it was brand new. That is nothing but pure profit for the GameStop/EB Games conglomerate.

I am not trying to say that Wal-Mart is the lesser of two evils here, because we all know how evil the Waltons are – I used to live in the town that is home to the wonderful box store, and believe me, Wal-Mart is as evil as evil gets. What I am saying is that a company such as GameStop will accomplish nothing but angering their customers if they continue to rape the customer’s wallet and insist on hiring employees who 90% of the time could care less about the consumer’s needs. That being said, not all locations are filled with dull employees. On the contrary, the EB Games store that I visited the other day, has great employees and the manager seems like a great guy. They are knowledgeable, likable, and extremely helpful. I wish all locations had employees working for them of this caliber, but unfortunately they do not.

The previously mentioned GameStop manager Niall left the store that I frequented. The store went downhill from there, and I stopped going to that location – and last I heard, sales for that particular GameStop had plummeted. So, the question now becomes – why do I continue to go to GameStop or EB Games if I feel I am being taken advantage of? Well, the same reason everyone goes – the selection, availability and lack of choice. None of the big box stores have such a wide range of games, plus if you want to play a game THAT day, you can’t order it from Amazon. Granted, you can always go to Best Buy or Circuit City, but they still do not have such a vast selection as GameStop. Plus, if you want a certain game, are strapped for cash and vomit at the thought of donating plasma, it is much easier to trade in a game that day instead of waiting for some sap to buy it from you on eBay. At this point in the game, we do not have much of a choice. So, we can either suck it up and be content to get gouged for used games, or wait until our grandmother throws a yard sale to get rid of our old titles. Either way, the end result usually leaves a bad taste in your mouth. To say that the 5000th GameStop store was built on the blood, sweat and tears of gamers is not far fetched -the profits they amassed by draining your life force with used game prices built those stores.

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35 Comments on Editorial: GameStop on the Path to World Domination

weclock

On October 25, 2007 at 1:20 pm

GeStapo.

Casey

On October 25, 2007 at 1:35 pm

Usually you make 5$ off selling a new game. The companies usually buy the game for 5 dollars less then what they sell. Selling new games isn’t profitable at all, the reason gamestop is around is the fact they sell used games. Everyone needs to understand without that and sells of other items there would be no “gaming” store.

Also realieze that when they buy back your game, there is nothing saying they will sell it again. Yeah, maybe it’s hot now, but perhaps most people have it already. In the end Gamestop may be lowering those used game prices quite a bit and the higher you start the slower you can lower it and still make some money back.

Gamestop takes a risk when they buy back anything, but it’s the only way for them to turn a real profit.

Stephany

On October 25, 2007 at 1:39 pm

I had heard that Play N Trade is much better, because they are owned by an individual instead of the “corporation”. The only problem is that the only Play N Trade close to me is at a Mall, which is crap because I loathe going to the Mall – but I guess I will have to suck it up from now on.

Rollett

On October 25, 2007 at 1:42 pm

Articals like this sicken me… Maybe its because im a employee, Maybe its because im sick of mindless media drones…

Rollett

On October 25, 2007 at 1:46 pm

But in that note i do respect this “That being said, not all locations are filled with dull employees. On the contrary, the EB Games store that I visited the other day, has great employees and the manager seems like a great guy. They are knowledgeable, likable, and extremely helpful. I wish all locations had employees working for them of this caliber, but unfortunately they do not.” Alot…. wish more people would say that… Maybe its also because i havent experinced that (BAD STORE) But everystore has BAD stores.. i meen how’s your CS at your local 7/11,Target,BK,MD,Wallys world…. ect

Rollett

On October 25, 2007 at 2:02 pm

And sorry to Tripple post.. but if your store IS THAT BAD….. call the Corp office and complain.. they WILL do somthing.. people call them a heartless mindcorp… but each store in fact is rated on Customer service.. 30 or 40% i think… If people are being rude ect… call and complain get something done… make it a better store for everyone.

Josh Gamestop manager

On October 25, 2007 at 2:28 pm

As an above poster said, Gamestop makes $5-$10 dollars PROFIT on a new game.

Thats not considering all expenses paid for owning a business..Payroll, electic bills, property fees ect.

While I agree in the past when I was not an employee at Gamestop you would find yourself dealing with a moron at the counter who would rather you were not in the store. Thats been changing over the past few years, and something that will get any employee at Gamestop fired if it was known to management either on store or corperate level.

Understand also Gamestop is a new company in a relatively new industry. I think in the begining it was hard to find employees who were both knowledgable about games and professional in manner.

I also don’t understand you’re complaint about trading in used games and Gamestop selling them at a higher price. While yes a used new title game retails at $54.99.. With your membership card which you say you have, that is now down to $49.49, which is $10 dollars less then new.

Not to mention the service of trading in used games. I don’t know of many places other then Ebay you can sell your used games and get credit for something new thats come out. Especialy with game rentals being $8-12 dollars for 5 days your better off buying new and trading in.

So while I partialy understand your rant, especialy if its concerning a store you don’t care for, you’re whole arguement is less on Gamestop and more on Corperate America itself. Be thankfull there is a store out there that you can buy and sell used games.

Shawn Sines

On October 25, 2007 at 3:12 pm

Let me add a counter point here. I like Gamestop. The stores near me have informed staff and recognize me when I come in. While there are occasions where they are swamped and don’t have time to chat or discuss games, there is never a doubt that they are gamers and enjoy most aspects of the business – even if they have to deal with the reality of corporate and retail work.

I don’t expect full price on a trade in, I understand Gamestop is trying to make money and the margin is better on used than it will ever be on new games. I am also happy to report that while I’ve been in there I repeatedly see employees making recommendations or helping parents and undecided gamers find games that are appropriate or that they will likely enjoy.

I cover this industry for a living, I play games for a living and I enjoy the relationship the company encourages in its employees. It is a company that has to pay people and keep the games coming in and the lights on.

Why is successful equal to greedy these days? I get a product, I pay a fair price for it, they order more games.. works for me.

SpiralGray

On October 25, 2007 at 3:43 pm

What I find most amusing about this is that it frequently seems that when someone is buying something the system is broken, but when they are the seller then it’s all about free enterprise and capitalism.

As far as used games go, I can certainly understand why they operate the way they do. You have to take into consideration that that used game may sit on the shelf for quite some time. In fact, as time goes by it may never sell and they may end up having to put it in a bargain bin and sell it for less than the credit they gave you for it. I would suspect that other factors would include the popularity of the game and how many they have in inventory.

Playing a game isn’t like needing a life-saving operation. You may want to play it right now, but you certainly don’t need to play it right now. Society has gotten just a little too used to the whole “instant gratification” thing (which is probably why credit card debt is so out of control in this country).

If you don’t like what they are offering you, don’t take it. Put the game on eBay or craigslist and sell it yourself. No one is holding a gun to your head saying you have to take their offer.

weclock

On October 25, 2007 at 3:57 pm

I hate Gamestop, their products are inferior.

John

On October 25, 2007 at 5:33 pm

Wow Casey is dumb…I worked at a game design company and the stores buy a 50 dollar game for 20 dollars and 60 dollar ones are 25…they make 30 dollars in profit for a 50 dollar game…not 5…i can even prove this with screenshots…only thing is if lets say an employee buys it for 20…it comes with a sticker saying do not sell

SpiralGray

On October 25, 2007 at 5:49 pm

According to an article on Forbes.com last December, the retailer makes about $12 off a $60 game.

http://tinyurl.com/uzmty

Casey

On October 25, 2007 at 9:24 pm

Oh snap John.

Dan GameStop Manager

On October 25, 2007 at 10:02 pm

Unbelievable. First of all, if you’re going to flame on about a companies business practices, or profit margins, maybe you ought to know your a**hole from your elbow in the matter. You obviously have no concept of how this stuff works. Yes, GameStop sometimes has profit margins upwards of 200% on some used games. Look at a pair of Nike’s. Cost >$10 to manufacture, sells for $75 – $120. Not that any of this is a crime, or wrong in any way, shape or form. $54.99 for a used game of a new release. $49.50 with a discount card. 9/10 time that game traded in for $25 – $35. It’s not rocket science. Nobody opens a business to not make money.

If you don’t know what you’re talking about, maybe you should keep your God damned mouth shut. GameStop takes care of it’s employees, and it’s customers. Maybe the employees treat you like sh** because you knock over shelves of used GameCube games, and who knows what other childish acts.

Stephany

On October 25, 2007 at 11:03 pm

Wow Dan! You are a true vulgarian aren’t you? Let me clarify something, I am not the sort to “knock over” shelves in a store. Do you know the difference between “feeling like” doing something and actually “doing it”?

People, did I not say that the EB Games store that I have started to frequent is a fantastic store, or did Dan and all of the rest of the insult flingers fail to focus on that aspect of the post?

First of all, I NEVER expect to get full price for a used game when I walk into a GameStop or an EB Games, and I never stated such. I am not some inane twit who just crawled out of the primordial muck yesterday. I used to work for Wal-Mart home office, so I think that I DO know some of the “ins and outs” of how a business runs. Therefore, I do know my “a**hole from my elbow” as Dan so eloquently put it.

Herein lies my “problem”, ok, so please refrain from any more cursing, calling me childish, accusing me of being greedy or calling my opinions a “spew of filth”. I trade in a game, which I finished in less than 20 hours. I paid 60.00 for it. I go back to the store and I receive a 20 spot. I basically paid 40.00 to rent a game for less than a day – even Blockbuster gives you more than a day to return something. If the stores would implement a policy that equals to the amount of time you owned the game, as well as the condition, and demand – that would be fairer. I do not expect a company not to make a profit. Did I not say that in my post or was that something else all of you failed to absorb into the collective bashing you are relishing in?

Yes I expect people to get paid, I expect companies to be able to keep the lights on, and I expect to pay out the nose for a new game. That is not the issue and either the protesters failed to notice this or they just did not care and only jumped onto the soapbox stationed next to mine. If all corporations had such undying loyalty residing in their employees the way GameStop employees do, (apparently because of the barrage of GS people taking up for their stores) then this world would be a much better place. That being said, I am “thankful” there is a store out there where I can buy new or used games, I just think that the payback should be a better deal. I do not expect to walk into the store with a five day old Barbie Horse Adventure (I shudder at the thought) and expect to get more than 10.00 for it. On the contrary, but I DO expect to get a little more than 20.00 for a game like, for example, Halo 3 that cost me 60.00 and it was only 20 hours old. The problem is that there are not enough competitors for stores who deal with the sale and resale of video games. For instance, the Kroger in my town is the only grocery store, therefore I have to pay whatever the sticker says or I do not eat. I could drive 15 miles up the highway to the next town where the Kroger has Wal-Mart, Save-a-Lot, and Meijer to compete with and get a lower price. But does is this really constructive considering the time, gas, wear and tear on the car, pollution added to the air, the possibility of road rage or a traffic jam hindering your progress? No, it doesn’t. The same could be said for the GameStop I used to frequent where the wonderful, customer oriented Niall worked. It is now run by guys that you would only include in your inner gaming circle if you lost a bet.

Do you finally see my point? Or is it still not good enough to satisfy the inquisition that has formed in the past couple of hours? Either way, I do not care. Everyone is entitled to their opinion on, well, everything. So go ahead and bash away, it still won’t change my mind, and good luck to all of the GameStop employees who took time out of their busy day to join in on the mayhem. I hope they continue to enjoy their jobs, and I sincerely hope the company remains loyal to them as well – that is very rare benefit, and I wish more corporations where as employee oriented. It would be a wonderful thing to actually enjoy your job and wake up happy to go to work. Not many Americans can say that they have EVER felt that way in regards to their job.

Thank you all for posting, and thanks for visiting Gaming Today.

Rollett

On October 26, 2007 at 2:21 am

Not to nitpick your facts.. .but Halo 3 is 35$ trade in…..

Ldysabella

On October 26, 2007 at 6:33 am

If you’re worried about the money put out versus the trade in factor perhaps some kind of service would be a better fit for you to rent the games through, like Gamefly or Blockbuster.

I live in a metropolitan area with several other options for trading in games. No other company gives you even close to the trade in value that you get at Gamestop.

I’ve found Gamestop employees in any of the locations I’ve visited to be helpful and courteous whether I’m with my guy or solo. They also know what they’re talking about and seem to genuinely love what they do. I’m sure there are “bad apples” in the barrel. I guess I’m lucky enough to not have found them. I just think that saying 90% of employees couldn’t care less is harsh.

It sounds like you (and anyone else out there with similar experiences) need to do what Rollett suggests and report the store that has repeatedly given you lousy service to the company as it is (in my experience) atypical.

http://www.gamestop.com/gs/newinvest/contact.asp?cookie%5Ftest=1&
Gamestop Corporate Customer Relations Phone: 1-800-883-8895

I also hope people who read this realize your rant is a personal statement and not indicative of the whole staff of Gaming Today as exemplified by Shawn Sines’ response above. I’m not sure if you, who I’ve generally found to both reasonable and knowledgeable in discussions, have just got a bad selection of stores where you live or what but your response was anything but reasonable.

Maybe we should just let this discussion lie and go back to talking about games.

Daniel

On October 26, 2007 at 6:44 am

I personally have never liked shopping at GameStop. I do because they are the only place that takes pre-orders for games I want in the future. I do it because I don’t want to have to go running around to different stores looking for my game. My experience at every GameStop within my area has never been a positive one. One example of this: I went to buy GTA: Vice City Stories and the GameStop employee actually made fun of me for wanting the game. He said that all GTAs are pretty much the same and he could recommend a ton of other games that were a lot better than another GTA game and that I was a dummy for wanting to play another GTA game. Instead of getting irate and telling him to piss off, I quietly and calmly told him that I wasn’t here for chit chat, I came here for the game and that’s it.

The good news is that Radio Shack will be selling video games now. I will be shopping there this holiday season rather than giving GameStop any more of my hard earned money. At least Radio Shack will appreciate my business.

js

On October 26, 2007 at 7:32 am

Wow, sounds like you don’t like capitalism…why would you single out a great company that specializes in this field vs. a best buy or anywhere else. Gamestops strength is their used business and the “rip off” your talking about is no different than devaluation of a new car or buying a used car. At least with games the markup is fixed so you know what to expect. Whining about $2 on a simpsons DVD set is the dumbest thing i’ve ever heard. Again the comparison is used cars, if your in the market for one you figure out what you want, ignore the salesman and as long as your happy with what you get you ignore the other BS. Bottom line is I’d rather go somewhere that specializes in a product instead of a one size fits all store like radio sucks or best bomb… :mrgreen:

William

On October 26, 2007 at 11:11 am

honestly, Game Stop is total crap in my opinion, but there’s nothing that can really be done because they lack strong competition.

Rollett

On October 26, 2007 at 11:29 am

I say it again if your gamestop is SOOO bad Gamestop Corporate Customer Relations Phone: 1-800-883-8895….. That number WILL fix your problems.. i know for a fact they take complaints VERY seriously… It will never get fixed if you dont do your part and give a 5 min phone call to let some one know… Because you know when a DM stops by they act perfect!

LaChandra

On October 26, 2007 at 12:34 pm

I guess I’m lucky. I’ve never had a problem at a GameStop except them not having the game I’m looking for. There are 3 in the Bronx I can choose from, 2 I’ve been to and the workers were great. I’ve also been to the one on 86th Street across the street from the Best Buy and never had a problem there either.

As someone else said, brand name sneakers cost about $100 bucks sometimes even $150 and it cose less than half that to make them. Yet not that many people complain.

Matt

On October 26, 2007 at 5:07 pm

Wow i have a hard time beleiving that just because you work at these stores mean your gonna scour the net for articles yelling about your crappy service and horrible prices/exchanges you are either being paid have some ownership or stock in the stores

if your so passionate about corperate america and the “quality” of stores and their employees maybe you should go see a shrink or actually do something to better this crap but other than that this article is true and very well thought and screw you drones for your fake comments we see through you…

Edited for content

Seriously, folks. I am glad to see that this thread has generated so much spirited debate. However, I do ask that you try to at least keep the comments on the civil side of profane.

Rollett

On October 26, 2007 at 6:10 pm

Matt.. Heaven Forbid a person who works at a gamestore READS A GAMEING WEBSITE! GASP!

Mr. B: Gamestop ASM

On October 26, 2007 at 6:58 pm

Stephany:

Just read this quote of yours:

“I trade in a game, which I finished in less than 20 hours. I paid 60.00 for it. I go back to the store and I receive a 20 spot. I basically paid 40.00 to rent a game for less than a day – even Blockbuster gives you more than a day to return something”

This is your fault, not GameStop’s. The fact is you SHOULD’VE rented the game.

Thanks to games selling for $59.99 a piece nowadays, most people do some research before they shell out the money to actually buy it. Things like: Does this game have a lot of replay value? How long is it? Will it keep me entertained ect.

Also another point some people are missing, is the used games have a BETTER guarantee then the new ones. Even if the used one isn’t as cheap as you’d like you have 7 days to get a full refund on it, even if you beat it and just didn’t like it..it doesn’t matter.

So how about instead of spending 40$ for a rental as you put it..wait a week or so for a used one and return it for a free rental? Or actually rent the game next time?

Or if your too impatient you can just keep throwing away your money I suppose…

Shawn Sines

On October 26, 2007 at 9:22 pm

I frankly don’t understand all this vitriol. I just had a great conversation with my local guys at the nearby Gamestop. As usual they recognized me, greeted me and we talked games and the store itself.

I went in to buy Ratchet & Clank Future, they said they thought they were out and luckily after discussing where I could go to get it they remembered the days shipment and went back and found a copy for me. Nice, polite, congenial business transactions. No problem. They also know generally not to presell me because of this connection to the industry I have but we talked the crazy business the store is doing and how good it is to be a gamer this holiday season.

If you look hard enough you’re even likely to find mean-spirited clerks at Disneyland.. which goes to say that for me at least I enjoy being a consumer in GS stores.

Stephany

On October 27, 2007 at 10:57 am

Before I respond, I would like to let Rollett know that I was using an EXAMPLE not a FACT, and to add to it… I have never played Halo 3 nor do I intend to. :wink:

Mr. B – I rent more games than I buy because of the reasons you stated. I would never purchase a game, such as Two Worlds or Lair (please note these are EXAMPLES people)without first getting a wide variety of opinions on the games. To give you an example of games that I have recently purchased: BioShock, The Orange Box, and The Phantom Hourglass – to be honest with you I have no intention of ever returning BioShock because I plan on playing it again, and The Half Life games are a favorite of my boyfriend. The newest Link adventure will most likely never be returned as well because I am a huge Zelda fan.

What you have to understand is that I work in this industry and sometimes I have to purchase a game so that I can become more familiar with it. We don’t always get review copies of games, and if I waited to rent a lot of the games instead, I would be on a long waiting list at my local Blockbuster. I live in a small town on the edge of a larger city, and the kids around here gobble up the games the moment Blockbuster gets them in, so you see, if I waited as you suggested on the majority of titles, they would be old news by the time I got to them. Now, that is from a work standpoint. From a personal standpoint, I have no qualms in the least about researching a game before I dole out the cash – I usually always wait. The last time I did not was for The Darkness, and I wish I had waited.

One thing I should have mentioned in my post was the fact that the two different GameStop stores in the town next to me quoted different trade-in prices on the same game. I do not know if that is because I spoke with a new employee who was unaware, or if prices vary per location – being corporate owned stores I would assume the prices would be the same. But that also happened to me on more than one occasion. Whatever the case may be, GameStop apparently has VERY loyal employees and from what I have gathered in the comments LOYAL customers too. Fine. Fantastic. Stupendous. I have no issue with that. Yes, you will find disgruntled employees at any store/eatery/mega mall/amusement park and most of the time you do not have to look too hard – and if none of you have had such bad experiences as I have at a GameStop that is great news and I sincerely hope you never do.

In closing, I want to draw attention to the EB Games that I have started to frequent in the last month. You may recall I mentioned the store in my post. I have only visited the store twice, and both times I have spent almost an hour there, not just looking at the games, but talking to the manager and employees as well. Those two occasions, were extremely pleasant experiences and no other GameStop/EB Games location will receive my business other than that one. Other than when the ex-store manager Niall was working at the one I used to frequent, this is the FIRST store that has greeted me the moment I walk in – no matter if they are slammed or not. They are not constantly on the phone with their buddies, they do not gather in packs at the back of the store and chat ignoring your pleas for help – on the contrary, they have yet to ignore a customer as far as I can tell, they are not rude to the poor soccer moms who have no clue about games, and they have gone out of their way each time to make us feel like we matter to them. I have not felt that way about a GameStop store in years. It had gotten to the point, where I would buy my games at Best Buy instead, because at least at BB, I EXPECTED to be treated like an inconvenience – I used to never feel that way at a GameStop, but in the past three years – I have felt insignificant to them. Thank the Gaming Gods that our Content Manager Ron told me about the EB Games store I now frequent. So if you still do not see the reasoning behind my feelings, you never will – but you know what? That is fine. No one has to agree with another’s opinion, and to those who have been civil in this discussion, you are proof that it is ok to disagree. Those who have resorted to chastising, name calling and profanity, well you know you are immature so we do not have to point that out to you. We should never have to edit a post for content, whether it is for or against the post.

Again, thanks for stopping by Gaming Today – we always appreciate the visit and enjoy interacting with you. :-)

Marv

On October 27, 2007 at 2:59 pm

The author of this article is not looking at it from more than one perspective. Lots of people collect games until they can’t play all of them anymore. What do they do with these games? They can’t really sell it for much. People like taking a few games that they don’t play anymore and trade it in for a new one. I can trade in 5 old games for one new one, with far less hassle than having to try to sell it on ebay, ship the items, collect the money and then go to gamestop to buy it. Face it, if you’re the type that would do something like that, you’re not their target market, the trade-in option wasn’t made for you. And most importantly, it’s optional, so why are you complaining. If anything you should complain about the fact that no other store does this, and at a more fair value rate. But what is fair value rate anyways? As a company they risk not being able to sell an old game, or if the game has defects, and pay for the shelf space needed to store the game before it sells. You’re also paying for convenience, the fact that you can trade in 5 games and get a new one with hardly any hassle. I and many other people like the way this system works.

Gamestop’s success can only be attributed to people finding their business model sound. Even if you don’t like it, you have to realize that it’s a model that works, that many other people love, and it’s here to stay.

Stephany

On October 27, 2007 at 6:25 pm

Editorials are “opinion pieces” Marv, they don’t “have” to look at both sides. Also, for your information, a lot of GS stores in the area have stopped taking used games, and also, if you re-read the post, you will notice I never suggested using eBay, I used it as a horrible option.

Rollett

On October 28, 2007 at 12:30 am

I dont know of any GS’s that have stopped taking Used games… infact we just got a whole new company moto based off buying Used games… Now movies on the other hand i know we are discountinueing because the market is lack luster and hard to weed out pirates.

Gamers Anonymous

On October 31, 2007 at 10:53 am

Let the buyer/trader beware! It may take patience and shopping around but the problem is many gamers are so ravenous about playing a new game they pre-order and pay full msrp for a game. It’s really bizarre that gamefans wait in a line the night before to get their hands on systems and games when the price will drop within a short time of release. Personally I wait to see what the reviews are and for bugs that pop up in new systems. In conclusion:Don’t complain if you get robbed for trade-ins at gamestop,Alternatives: sell or barter your games on craigslist or mod your systems, because for the price of one to two games you can download everything after that point.(And yes thanks to pirating eg. Music and Movie piracy Napster, Limewire, Torrents)the cost of games does go up but i didn’t say it was a perfect world.) Video Games will be the next victim in the piracy war.

weclock

On October 31, 2007 at 11:42 am

I think it’s better to sell to people you know.

Andrew GS Employee

On November 4, 2007 at 7:36 pm

I know people are not always happy with trade in credits. but its all based on popularity, age of the game, and ratings also how many we have on average company wide. i get the same trade credit as customers. i just traded Orange Box that i played once and got about $30. But everyone is in to make money. why would you be selling games to our store if u didnt want money. if u have a problem with an employee write down their name and call later to talk to the manager or customer service. I as an employee have even received poor service. I walked into the EBX in the same mall i worked at the gamestop. now i walked in with my nametag on, and their counter was 4 feet from the wall and only path ur able to walk in. and upstairs we greeted every customer even if we were busy ringing customers. i didnt know any of these employees so they wouldnt recognize me. i was not greeted or anything after being in the store for 15minutes. but if an employee was not polite or annoyed me i will not hesitate to call their dm. if ask for the DM’s number u know ur problem will be solved. if they dont provide the number call another store. all the staff at the store i work at are very good except for one. but even the new ones know their stuff. atleast one good employee is always working

Jay Burdman

On May 29, 2009 at 5:52 pm

We traded in a De at GameStop for a new DSi. We got a $70 credit, but two hours later my daughter (who is 10 yrs. old) decided she was really attached to her De and wanted it back. We still had the unopened DSi, so we called the store and they said we had to repurchase the De for $109! So we basically are paying $109 for nothing. A ridiculous policy and horrible customer service.

zmmith

On September 22, 2011 at 4:04 pm

Hi all,
whether there is a chance to become a moderator of your forum?