GameStop Pulling OnLive Codes from PC Versions of Deus Ex: Human Revolution (UPDATED)

UPDATE: GameStop is now reportedly pulling Deus Ex: Human Revolution copies off shelves altogether, now that the “tearing open boxes and pulling out $50 value competitor coupons” has kind of become a PR muck-up. The report comes by way of Giantbomb, which has a pic of the memo telling GameStop employees what they should be doing.

Here’s a transcript:

At this time please pull all Regular PC editions of Deus Ex: Human Revolution and place them in your backroom. These will be recalled at a later date.

As GameStop is developing a streaming service in our Spawn Labs Cloud Computing Division, the coupon that was included is for a competing service. We are returning all copies of the PC regular edition to the vendor in agreement with Square Enix.

Any unfulfilled reserves of the Regular PC Edition should be taken care of with the inventory set aside in your backroom.

Please honor any returns with a receipt.

Sounds like you can still get your money back if you’re not happy with the fact that GameStop may have robbed you of your OnLive copy.

Hey — don’t go buy your copy of Deus Ex: Human Revolution for PC from GameStop. You’re getting ripped off.

Ars Technica‘s Ben Kuchera has confirmed with GameStop that the company is pulling codes for the free version of DXHR for OnLive’s cloud streaming service from retail packages of DXHR on PC, citing that OnLive is a competing service. If you buy DXHR for PC as a physical disc at any other store, you receive a Steam code and a code for the game on OnLive, which allows you to stream it over the Internet rather than install it on your computer.

That’s right: GameStop is removing a feature you’d normally receive for the price of entry because that feature competes with its interests. And meanwhile, when you show up at the store to purchase DXHR, you’re getting unknowingly ripped off. Classy, GameStop.

So here’s us warning you — don’t buy from them. Even if you’re not a fan of the OnLive version (which is somewhat understandable, given that you can’t share saves between your cloud version of the game and your installed PC version, but I still like OnLive), vote with your feet and your wallet and don’t let GameStop use its corporate strong-arm to keep you from getting what you paid for.

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10 Comments on GameStop Pulling OnLive Codes from PC Versions of Deus Ex: Human Revolution (UPDATED)

Ron Whitaker

On August 24, 2011 at 10:36 am

I’ve had some small praise for my local GameStop store in the past. They’ve got a friendly, knowledgeable staff, and they’ve gone out of their way to help me on more than one occasion. That said, this news is enough to make me want to cancel any outstanding pre-order I might have, and never visit the store again.

While it’s obviously not the fault of the stores themselves, this practice is immoral at best, and at worst borders on theft. The nonchalance with which GameStop corporate justifies it makes it all the worse.

Their statement was, “Square Enix packed the competitor’s coupon with our DXHR product without our prior knowledge and we did pull these coupons.”

So what’s next, GameStop? Will you be removing the extra content from Collector’s Editions? Pulling discs of special features out of games? Where do you draw the line? Oh, that’s right. You’re GameStop. There is no line you won’t cross.


On August 24, 2011 at 1:34 pm

If you did preorder it or want to buy it from there, just yell at them until they give you a sealed copy. Say “This one’s been opened, I paid for a sealed, brand new one.”


On August 24, 2011 at 3:01 pm

If you actually use OnLive to play AAA titles, then you don’t deserve a copy of DXHR anyway. You cheap bastard.


On August 24, 2011 at 11:38 pm

Gamestop can eat it. I haven’t shopped there in years and never plan to in the future. Last time I did business with them, it went horribly wrong. I hope they go out of business. I would break dance on their grave, then walk my dog over it…repeatedly.


On August 25, 2011 at 12:10 am

@Tim, I don’t think that would work, since there most likely repackaging them like brand new so they would just say sorry we can’t help you.


On August 25, 2011 at 12:33 am

I picked up my pre-order the day it was released. The box wasn’t opened and the on-live coupon was still inside. Im in Canada though so maybe GameStop canada isint doing this practice.


On August 25, 2011 at 6:56 am

This is theft. No two ways around it. Its outright theft.

Im personally not going to buy anything from Gamestop anymore. This is really outrageous. I could not believe the story when I read it. Do they think they can actually get away with this nonsense. Unbelievable.


On August 25, 2011 at 7:13 am

@Joseph. Of course they can, since they think they’re bringing a service to a multi-billion dollar industry. I pre-ordered MGS4 from them and they couldn’t even get that right. I had a hell of a time trying to get what I paid money for and they didn’t budge. To read this doesn’t surprise me. I hate GameStop with a passion. You can do way better selling and buying games on eBay or even your own anyway.


On August 25, 2011 at 6:04 pm

I’ve just recently going to Gamestop because they had these Trade 2 games for $50 credit and pay just $10 for a new game.

I got Rage, Deus Ex, Batman, Skyrim, Darksouls, Battlefield3, Uncharted3, all for just $70+tax because I traded in my old games. That’s 7 games! At full retail that would cost me $420+tax.

Some of the games I traded and got $25 trade in credit: Civilization Revolution, Valkyria Chronicles, Mass Effect2, Dynasty Warriors 6, Apache, Ninja Gaiden Sigma2, Bladestorm…I can’t remember the rest. I played these games to death and don’t regret trading them in if it meant getting the 2011 heavy hitters.

I think I got the better end of the deal. Don’t you think? I’ll “use” them for deals like this but I’ll go elsewhere for regular purchases.

Allie Chiras

On August 27, 2011 at 1:26 am

incredible incredible wow oh god no here flys in it typhoon wow I can’t beleive it unbelievable what