GOG.com Announces Worldwide Money Back Guarantee
Steam really, really needs to take a page out of GOG.com’s book on this one.
The site dedicated to bringing us gaming classics without DRM and at low, low prices has announced a new policy that should alleviate any concerns customers have about buying old games for new hardware.
“So, you bought a game on GOG.com and you’ve run into some trouble launching and playing it on your system, despite the fact it meets the specs we’ve put on the game’s catalog page? This happens rarely, as our test lab does its best to assure your experience with our titles is as smooth as possible. But it does happen. And when it does, we want to give you the best support you’ll ever get from an on-line store…”
“But what if they cannot find a solution? If such a rare event should occur, we’ll give you your money back. Simple as that. If you buy a game on GOG.com and find that it doesn’t work properly on your system, and our support cannot fix the problem, you get a full refund. It’s a worldwide guarantee and you have whole 30 days after the purchase date to contact us about the refund.”
GOG.com also says it will refund customers who purchase a game by accident or those who simply change their mind. If you buy a game but decide you don’t really want it, and you haven’t installed it yet, you have 14 days to contact GOG.com and receive a full refund.
For those of us who have struggled to contact Steam support for help or a refund (seriously, Valve, we love you, but you’ve got to get your act together with customer support), GOG.com’s new policy is a welcome addition.