Have You Experienced The Dragon Age 2 ‘Unable to Read Disk’ Error?
Question for GameFront’s loyal readers: Have those of you playing Dragon Age 2 experienced any serious tech problems?
We’re big fans of Dragon Age 2. In most ways we were blown away by it, which is why I gave it a 95 out of 100 in my review. That 5 point deduction was due largely to some technical issues that, at the time of my review, seemed minor. During the first week I played, I experienced stuttering (weird for a console game), and pop ups. Nothing major, but definitely worth noting as this game seemed geared more for consoles than the last one.
Had I had had another week to play before publishing my review, I might have deducted a couple of more points. In addition to the stuttering and pop ups, the game freezes up from time to time, but the worst issue of all is the possibility that Dragon Age is just buggy. Yesterday, while playing the same campaign I’ve been enjoying, my game froze and I received the following error message:
Given that up to this point I hadn’t received this error (more than a week’s worth of playing), I followed those instructions. A quick check of the disk revealed zero flaws or scratches, so as commanded I rebooted. Restarting my game where I left off, I managed to get about 5 minutes past the point where I’d been locked out, only to receive the same error message. Fortunately, the auto-save in Dragon Age 2 is very solid, so I was able to resume at almost the point I froze up, but sure enough, about 5 minutes past that point it happened again.
Xbox.com/support had zero useful information, but a quick Google search later, I learned I wasn’t the only player gnashing his teeth. Over at the BioWare Dragon Age 2 forums, user SonvarTheMighty requested assistance in dealing with the error 6 days ago. The next day, user NickFurious reported the same problem, followed by LEETSeesh, ExcellaAmell, infantile and more. They each have different versions of the game, and different editions of the Xbox 360 console. The only thing they had in common is that their disks were erroring out, and that no other games experienced the issue.
A quick check over at Xbox360Achievments confirms that the problem apparently plagued the beta version of Dragon Age 2. User Snake42069 suggests the following solution:
1. check another game. If the other game works fine, proceed to step 2.
3. Turn off the 360 (with disk in drive). Remove hard drive.
4. Turn the 360 back on, and open and close tray until the 360 notices the disk. If it pops on as soon as 360 boots, kudos to you. DO NOT START GAME YET.
5. While your 360 is still on, pop your Hard drive back in. Your display will turn off a couple times before it reloads the boot screen.
6. The disk should still be “read” allowing you to install the game to the hard drive and save your disk reader thing all the harsh punishment its going to suffer when playing this awesome game.
Granted, that’s for the beta version. If that doesn’t work, you might check back at the BioWare Forums, where SonvarTheMight reports their solution – remove the hard drive from reboot, start a new game, reattach the hard drive – and user Habitat 67 suggests clearing system cache and removing and reinstalling the hardrive. Different solutions have been suggested by other players, but the consensus seems to be that they only work for a second.
In case you’re curious, I can verify that none of these solutions worked for me or my girlfriend (who, I might add, is WAY more into this game than I am). Every time we got the error, we rebooted and found ourselves able to play through about 5-10 more minutes before getting it again. It essentially reduced gameplay to a kind of stutter, able to advance a short way through the story before being errored out. It’s only the fact that the auto-save is very good that kept us from ripping out my hair, and we eventually stopped playing out of frustration.
Aside from the conversation on the BioWare forums, there’s not a lot of chatter about this on the interwebs, but we’ve reached out to BioWare for comment. We’ll update you all once they let us know if this is a known issue, news to them, a big deal, or something a few lonely players like myself will just have to suck up. While we wait, let us know if you’ve experienced the issue, and what, if anything, you’ve done to fix it. We’ll post your suggestions in a follow up.