Having PlayStation 4 Password Problems? Sony Did It
In a post on the official PlayStation Network Support forums, Sony said that it monitors accounts for irregular activity, and if anything out-of-the-ordinary is spotted, it will reset the account’s password. Evidently, these resets have happened to more than a handful of you out there with the launch of the PlayStation 4. The good news is your account hasn’t been hijacked (at least we hope not), but you do have to change your password. Here’s how:
- From the PS4′s Home Screen, press up on the d-pad to get to the Function area.
- Go to [Settings] > [PSN] > [Sign In] and press X. If you see [Sign Out] instead of [Sign In], go ahead and sign out and then choose [Sign In].
- Enter the Sign-In ID for which you wish to recover your password, and then press the triangle button to choose “Forgot your password?”
- Your Sign-In ID should already be filled out. Now enter the Date of Birth you entered when you created your account.
- Highlight [Confirm] and press the X button icon button to have a password reset email sent. Once you receive the email, follow the instructions in the email to complete your password reset.
If you’re still having trouble after those steps, Sony offers these troubleshooting solutions:
- If you have done the “Forgot your password” process multiple times, use the temporary reset link from the last email you received from the PlayStation Network as it will contain the only valid link.
- Please check your SPAM folder just in case your “Forgot your password” reset email was flagged as SPAM.
- Add “PlayStationNetwork@ac.playstation.net” to your address book.
- Make sure you are checking the email account that is linked to your Sony Entertainment Network account.
If none of the above works, take a deep breath and contact Sony Support directly.
Whatever you do, don’t re-enact this nut job destroying his brand new PlayStation 4.