Having PlayStation 4 Password Problems? Sony Did It

If you fire up your PlayStation 4 today and discover that, no matter how meticulously  you type it in, your PSN password generates an error message, you’re not going crazy. It’s not you, it’s Sony.

In a post on the official PlayStation Network Support forums, Sony said that it monitors accounts for irregular activity, and if anything out-of-the-ordinary is spotted, it will reset the account’s password. Evidently, these resets have happened to more than a handful of you out there with the launch of the PlayStation 4. The good news is your account hasn’t been hijacked (at least we hope not), but you do have to change your password. Here’s how:

  1. From the PS4′s Home Screen, press up on the d-pad to get to the Function area.
  2. Go to  [Settings] > [PSN] > [Sign In] and press X. If you see [Sign Out] instead of [Sign In], go ahead and sign out and then choose [Sign In].
  3. Enter the Sign-In ID for which you wish to recover your password, and then press the triangle button to choose “Forgot your password?”
  4. Your Sign-In ID should already be filled out. Now enter the Date of Birth you entered when you created your account.
  5. Highlight [Confirm] and press the X button icon button to have a password reset email sent. Once you receive the email, follow the instructions in the email to complete your password reset.

If you’re still having trouble after those steps, Sony offers these troubleshooting solutions:

  • If you have done the “Forgot your password” process multiple times, use the temporary reset link from the last email you received from the PlayStation Network as it will contain the only valid link.
  • Please check your SPAM folder just in case your “Forgot your password” reset email was flagged as SPAM.
  • Add “PlayStationNetwork@ac.playstation.net” to your address book.
  • Make sure you are checking the email account that is linked to your Sony Entertainment Network account.

If none of the above works, take a deep breath and contact Sony Support directly.

Whatever you do, don’t re-enact this nut job destroying his brand new PlayStation 4.

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5 Comments on Having PlayStation 4 Password Problems? Sony Did It

Nunya Biz

On November 26, 2013 at 3:25 pm

The password e-mail from sony takes 3- 5 days. I called Sony after attempting 3 times to reset my password and get the e-mail. I was frozen out and there was nothing that Sony could do.
Having to wait that long for an e-mail is ridiculous. Having rude customer support telling me that they can’t reset my password is even worse.


On November 26, 2013 at 6:56 pm

I called customer support 2 times and now have waited over 24 hours and they tell me their is nothing they can do. They said I should wait another 24 hours and call back to check if the issue can be resolved. I am really happy I bought a this really expensive paper weight. Way to go PS4!


On November 26, 2013 at 7:27 pm

This should have not happened I am disappointed. I really want in the end playstation 4 to win the battle with xbox one.


On November 27, 2013 at 6:30 am

Total BS. I want to play online and now because of sony I can’t. How come your system does not generate a pw immediately? Are we in the 90′s? are your servers really that slow.. I am calling and demanding a refund for each day I can’t play online.

Nunya Biznezz

On November 27, 2013 at 3:21 pm

This is still absurd. Three days in, no e-mails. Three calls to Sony. Each one tells me to wait an extra 24 hours. They say that the e-mails have been sent, but I’ve never received them.

There is nothing that the person on the other end of the phone can do to help, or to make me happy. They can’t help me change the password over the phone.
They won’t do anything on their end to make me a happy customer.
Each time, they say to wait another 24 hours.
I didn’t ask to have my password changed.

And what the hell does this website mean by I’m posting comments too fast? 1 comment every two days is too fast?