Good luck to you all

If 10,000,000 (a subset of Microsoft sales figures) units are out there with 15% failure rate, that is 1,500,000 that could be sent back.

For grins, lets just say that 1,000,000 send it in and it it swapped (Their 2nd xbox).

Of those people, 150,000 fail. 100,000 Get sent back and swapped (3rd Xbox).

Of those 15,000 Fail, 10,000 send it in for swap (4th xbox).

Of those 1,500 fail, and 1,000 send it in/swapped out (5th Xbox).

Of those 150 fail, and 100 send it in (6th xbox)

Of those 15 fail, and 10 send it in (7th Xbox)

Of those 1 fails and gets swapped (8th xbox).

The likelyhood of a specific individual having this happen is low, but the likelyhood that SOMEONE will have it happen is pretty high.

Granted this is simplfied. If MS is using refurbs for swapping, are they more likely to be problems? Are there more or less than 5% who will forego the process (i.e. go out and buy a Wii or merely just say “screw it”)? What is the actually return rate (microsoft has been pretty tight lipped, probably to prevent this kind of analysis)?

8/3/06 set up another repair 3rd repair8/18 3rd different xbox received.
8/30 2 left side red error lights– spoke with supervisor Yolanda
Repair center down of two days- updating system.
9/1/06 Contacted the BBB. About all my problems, hoping to get some help!

Received a call the next day, from the repair center,
Spoke with a supervisor Kennesha. 4th problem Who wanted me to fax a copy of my extended warranty. Which I told her I don’t have a fax machine. I quess she couldn’t see that I have a extended warranty, due to the fact my system has been changed and I have a different serial #. But when I received a different serial, I receivced a letter stating that it would be transfered, to the other xbox 360. Anyways, finally after she noticed all of my problems. And the fact I was requesting a New System, or another repaired system. She said that you would send in a request for the NEW SYSTEM.
She said to give them a week and I should hear something.

9/20 called again, since I haven’t heard anything. They said still waiting for an answer.
10/2 Headset stop working again.
10/4- Supervisor Andrew called still waiting
10/20- Supervisor Andrew called to setup another repair,
Microsoft will not issue new system.

11/1/06 Received back 4th different system,
this one 3/30/06 Manfur. Date
System doesn’t work, when you put in an xbox 360 game, it gives you a message, to place game in an Xbox 360.

I also have a call log of my calls to xbox repair between
6/24-10/5- their is a total of 17 calls.

My call 11/2 to Xbox repair was for 60:28 minutes.
Supervisor Yolanda – will requested again for a NEW SYSTEM.
Should hear back within a week.
11/10 received a called from repair center, still waiting from Microsoft.
11/20 Derek from Xbox support called. I should hear something in about 1 week.
11/27 Joe called – suppose to send new system, power supply and headset.
Will find out about sending new hard drive.
12/13/06- Received another xbox 360 (6th box from repair center), supposed to be a new unit, not a repaired unit.
But unit has scotch tape on found on unit. Unit works currently.

12/27- 1,3, 4 player red lights appear. Restarted system. Fixed problem.
1/16/07- 4th player light- error E67. Restarted system twice. Fixed problem.
2/6/07- profile has been corrupted 3 times since December.
2/22/07- New Crackdown game will not play. Tried two different copies on my machine.
They both play on my friends’machine. Called Xbox- Spoke with
Tom- Clear Cache on hard drive. Game played after this.
Asked again about replacement hard drive that I was told I would be getting.
Transferred to supervisor Rebecca. about hard drive issue
I should receive a call in a couple of days.
3/5/07- Called Xbox again, Game is freezing and 1,3,4 player red lights again . Spoke with Daniel, than transferred tosupervisor-Gary, Was told I would receive a call tomorrow about complaints. System remains to freeze and red lights with or without hard drive installed.

3/07/07-Received call from Adam @ XBOX.
will sent yet another (#7) box to repair unit. Also asked about hard drive again, since this is the original hard drive, that has never to replaced and I was told â$” it would be replaced â$” just to make sure that it was not the problem. He told me, let’s wait and see how this unit does first.
4/16/07, 1/18/07, 5/1/07 and probably one other time- received E74 error with 4th player light on.

6/22/07 called again this time spoke with Sean, who has setup up yet the 8th repair, and also setup to replace hard drive, which I will have to pay to send in. I just hope this is the last time.
I also know two others, who have both had two repairs. So if you are one of the lucky ones, who hasn’t had a repair, Feel very LUCKY. Most of us are not that LUCKY. I just hope, I get one that works. I feel MICROSOFT owes me a full refund.

@ SwissArmyBud: Statistic polls are about as accurate as the Wii being the most powerful machine ever built. Isn’t even far, let alone close.

@ Dan: You said “After my 2nd XB360 blewâ$¦ I’m done” Yet you continued with 2 or 3 ps2′s and gamecubes.

I guess I am just lucky. I have had my 360 for a year and have played upwards of 10 hours straight. It gets a lot of use and I have had no overheating issues. I have been happy with it since day one. If it did give me problems, there is no way in hell I would keep getting the same system over and over again.

This unit was replaced (her THIRD in less than 2 weeks) the unit was DOA, if you removed the HD the unit would work. This unit was replaced the following day.
So Far SIX BRAND NEW UNITS.
My 360 then started giving RROD I’ve got to say, it was well old by now…. It had been running for almost 4.5 months!!

My unit was replaced again by the store for a brand new unit.

SEVEN BRAND NEW XBOX 360′s in order to get two working consoles.

I am a computer engineer, I rack, build & maintain HP, IBM, DELL servers for a living & have done so for the past 12 years. All consoles were in the open both vertical & Horizontal – neither seems to make a difference. Airflow to both units were NOT an issue.

The issue is shoddy goods. Poorly implemented & built to the lowest cost and it shows.

I won’t even go on to mention the amount of people on live who had had numerous replacements & one guy has had to have his repaired 4 times & he’s still got 3 months to go before it’s one year old.

This article sucks & as long as there are people that are prepared to put up with basically shitty goods then it’ll only get worse. Why is it that Americans are getting out of warranty 360′s repaired for free, when the rest of the world are having to pay (I’m told) £85 a pop to get them repaired?

I for one will never buy another 360 if these two fail again.

I also wonder why someone would go through 8. After several, I think I would have given up.

There are way too many people that are having this problem, and yes it is a design flaw. I had called x-box customer service and the first lady was great, there covering the cost for packaging to and from for this “REPAIR”. Which i thought was great. Mind you I am out of a system for 4 weeks. I heard that they may send you out a refurbished machine as a replacement, and that the same issues were occuring, and asked the guy if this was the case. The reponse which wasn’t clear, and all he would say was “The technicians will look at it, and they will decide. Which was what response I expected.

When it comes to the guy going on his 8th x-box, and they are sending out refurbsihed systems and not fix the fundamental problems. It would be very possible to go through eight. Why would he just stop, and get PS3? The same reason as to why we didn’t get it in the first place, too expensive, and the online play is nowhere compared to xbox live. The questions that I think that you need to asked yourself so what if this guy has gone through 8 systems, how many friends do you know whose’s 360 have been replaced? a group of six of us,, and three systems have been sent back to Microsoft to fix. Nothing Modded, it is exactly the same as when it came in the box.

Explain that!