Microsoft Extends 360 Warranty Due to Red Ring of Death Issues

xbox 360 red ring of death warranty

Rejoice and sing Hallelujah to the skies Xbox 360 owners. Today, Microsoft announced that console owners who experience the dreaded Red Ring of Death (hardware failure indicated by three flashing red lights) would now be covered by a three-year warranty from date of purchase. Customers with any other existing Xbox 360 issue will be referred back to the original warranty.

Apparently Microshaft feels that the number of repairs to Xbox 360 consoles is unacceptable, so the company conducted investigations into potential sources of general hardware failures. After identifying the causes of the hardware failures, they have made improvements to the console and are extending the Xbox 360 warranty policy for new and existing suckers, I mean customers.

What this means, is that if you own or purchase a Xbox 360 console and the Red Ring of Death infects your machine, Bill Gates and Co. will repair it free of charge, including shipping costs. Microsoft will take a “$1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies”.

The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize,” said Robbie Bach, president of Microsoft’s Entertainment & Devices Division. “We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come.”

It gets better, if you have previously paid for the repair of your console, and it was due to the three flashing lights error message, Microsoft will retroactively reimburse you. It pays to keep your receipts people, and to be fair I have to give them kudos for trying to make amends. It would have been more acceptable if these problems had not occurred in the first place, but at least you can get your console fixed for free now if it goes red on you.

For more information, please visit the official Xbox 360 website, which contains an open letter from Peter Moore.

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3 Comments on Microsoft Extends 360 Warranty Due to Red Ring of Death Issues

Ldysabella

On July 5, 2007 at 9:38 pm

It’s good to see a company owning up and paying up for their mistakes.

Ron

On July 6, 2007 at 8:12 am

I’m interested in how they reconcile a move like this with their adamant stance that the 360 failure rate is not a problem. It just makes me think that MS knows there is a serious problem, and is loath to come out and admit. This is a great PR move on their part, though. Plus, it benefits all the 360 owners.

Jack

On September 12, 2008 at 6:56 pm

When this red ring of death issue becomes non-existent with more and more hardware improvements, I wonder what else these biased journalists will find wrong with it to exploit an otherwise completely fine system.