Origin Accounts Are Being Hijacked

EA Origin accounts are being hijacked, as reported by numerous people including Digital Foundry’s Richard Leadbetter and brought to light on the NeoGAF forums. Users are being emailed by Origin with news that their account’s password or email address — or both — have successfully been changed, despite the user not authorizing such activity.

Worse has been EA’s response to these hijacks — people have been locked out of accounts and had to fight tooth and nail with EA support trying to get them back. Richard Leadbetter told Eurogamer.net that he spoke to EA support, but the helper didn’t know anything about the issue.

After contacting Origin, Eurogamer was met with a canned response:

“Anytime a player has a question about the security of his or her account or personal data, we take it very seriously and take all possible steps to help. For any customer who cannot access their Origin account for any reason, we ask them to please contact Origin Help or EA’s customer experience group at help.ea.com.

“The robust security measures in place to protect Origin users accounts are constantly being expanded and upgraded, and we also strongly recommend customers take the protective steps of using strong passwords and changing passwords often.”

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3 Comments on Origin Accounts Are Being Hijacked

max

On November 14, 2012 at 11:34 am

lol… change password often ? sure im gonna change all my accounts password evrey months, could take hours to do each time, we got a life for *ucking sakes we don t have time to change 300 passwords often

GarynDakari

On November 14, 2012 at 12:42 pm

If it’s anything like being locked out of your TOR account, then you have to call(Yes, call. As in with a phone) EA Customer Service. Can’t just Email them(Well you can, but they’ll tell you to call them).

Luckily I don’t have anything on my Origin account! I wouldn’t even know if it were hacked or not, as I don’t remember my password…

Patches

On November 15, 2012 at 12:27 am

…And EA want to have digital distribution only?…

* rolleyes *

EA just can’t stop the facepalm train, can they?… And at that rate, it will hit them fast and hard (ie. it will goes the way of the dodo… or should I say of the THQ?…)