Origin Accounts Are Being Hijacked
EA Origin accounts are being hijacked, as reported by numerous people including Digital Foundry’s Richard Leadbetter and brought to light on the NeoGAF forums. Users are being emailed by Origin with news that their account’s password or email address — or both — have successfully been changed, despite the user not authorizing such activity.
Worse has been EA’s response to these hijacks — people have been locked out of accounts and had to fight tooth and nail with EA support trying to get them back. Richard Leadbetter told Eurogamer.net that he spoke to EA support, but the helper didn’t know anything about the issue.
After contacting Origin, Eurogamer was met with a canned response:
“Anytime a player has a question about the security of his or her account or personal data, we take it very seriously and take all possible steps to help. For any customer who cannot access their Origin account for any reason, we ask them to please contact Origin Help or EA’s customer experience group at help.ea.com.
“The robust security measures in place to protect Origin users accounts are constantly being expanded and upgraded, and we also strongly recommend customers take the protective steps of using strong passwords and changing passwords often.”