Origin Now Offers Full Refunds On EA Titles

Origin is now offering full refunds on EA game downloads through its “Origin Great Game Guarantee” initiative, a policy that EA says will “make things right if you decide that the game you just bought didn’t live up to your expectations.”

According to the official Origin website, customers who purchase any PC or Mac title through Origin can return the game for a full refund with certain time restrictions: within 24 hours after the first launch of the game, within seven days of purchase; or within the first seven days after the game’s release date if it was pre-ordered through Origin. Should the request for a refund be approved, customers only have to wait up to ten days to get their money back.

“If something doesn’t work out — you aren’t riveted by the storyline, or sucked in by the action, or even just if the game doesn’t play well with your video card — we’ve got your back,” EA promises.

Unfortunately, the “Origin Great Game Guarantee” only extends to PC and Mac titles and does not cover any content published by third parties—only EA-published titles.

You can read more about the policy at the official Origin website.

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5 Comments on Origin Now Offers Full Refunds On EA Titles


On August 19, 2013 at 9:32 pm

This, believe it or not, is a very good step forward. Even Steam doesn’t offer refunds on their products for any reason.


On August 19, 2013 at 10:02 pm

Is… EA okay?

I mean, a good idea, from them?


On August 19, 2013 at 10:53 pm

this has been around for around a year or so with them old news


On August 19, 2013 at 11:48 pm

Wish they did this when I bought Mass Effect 3.


On August 20, 2013 at 3:17 am

Did Hell just freeze over?

Good for Origin and EA, though the return only lasts 24 hours after purchase from what I read.

Still, Steam is where I go for my games. Origin does not provide decent digital deals and is far from user friendly, for example language selection. I live in Austria and am forced read everything and conduct purchases in German, which is not my native language.

Come on Steam, time for you guys to step up and show Origin they have nothing on you.