As PSN Outage Continues, Troubling Questions Remain Unanswered

After nearly a week, Sony’s Playstation Network remains down. Initially, as we previously reported Sony downplayed the problem before finally admitting they’d been hacked. The outage continued as Sony announced they were rebuilding the PSN entirely in the wake of this attack, a major step if, indeed, they have been hacked.

Naturally, speculation was that hacker collective Anonymous was behind the outage. Until yesterday, when Anonymous issued an official statement denying any involvement whatsoever. They acknowledge that hackers affiliated with the group might be responsible, but allege that Sony is actually suffering from significant technical problems and is using the hacker story to save face. One wonders how bringing the site down to fix system issues is somehow worse PR than “vulnerability to hacking”, but until evidence is available, the facts on the ground fit both the allegations of hacking and of systemic tech problems.

So PlayStation network remains down for the count. And that leaves a major question unanswered:

Is your private billing information compromised?

Sony isn’t sure. We reached out to them for comment but haven’t heard back yet. However, PC world is reporting that a “thorough investigation” is underway, according to Sony Spokesman Satoshi Fukuoka.

They insist that they’ll let us know if their investigation turns up evidence that CC data has been accessed, but considering it’s been nearly a week and they’re still not certain, now might be a good time to check your billing statement.

Less urgently as far as your finances are concerned, when will PSN be back? Simply put: They don’t know. They’ve already exceed their initial estimate of ‘a day or two’ without further comment on a time frame. It’s likely whatever happened, it’s going to continue for a few more days. One thing is certain: Sony had better start speaking frankly with the media and their customers about this matter quickly. Outages like this are bad enough for the bottom line: Worse is the permanent impression that one’s information isn’t safe, and that the business in question doesn’t prioritize such concerns.

We’ll keep you posted on additional statements and, of course, we’ll let you know the second the PSN is back up.

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