RIFT’s Server Transfers Are Instantaneous, Says Hartsman
Late last week, I had the distinct pleasure of chatting with RIFT’s Executive Producer, Scott Hartsman. One of the topics that obviously came up was the recently announced server transfers that are coming to Trion Worlds’ MMO.
Unlike many other games, these transfers will be free. They’ll also put the players in control of the transfer process. When I ran down the list of features as we understood them (free transfers, available once a week, and initiated in-game), Scott had this to say.
Yes, I walked through it with a programmer yesterday. It’s the coolest thing I have ever seen. OK, one of the coolest things I have ever seen.
Things got even more interesting when I asked how long the transfer would take to be completed. Hartsman replied,
Yes, it’s instantaneous. Takes about a second. Like I said, it’s really slick. I say this to everybody who will sit through the sentence: Our engineers impress me to absolutely no end. No two ways about it…You’re sitting at character select, you click transfer, and the list pops up. Select your destination, and it’s done.
So, in a world where most MMOs are charging a fee for server transfers, why make them free? Simple, says Hartsman.
Here’s the overall philosophy behind all this: Happy customers stick around longer. That’s what we think. That’s the beginning and end of it. Back in the day, WAY back in the day, in the Everquest, Ultima Online days, nobody had real life friends that played online games, so you made all your friends online. These days, you have friends all over the place, and you probably do have real life friends playing the game. The world has changed a little bit. For us, we want to make sure that when you suddenly discover that your buddy from college or from the old job is playing on another server, you can click a button and go play with him. Chances are, you’re going to be happy, you’re going to stick around longer, and then everybody wins.
Whether you’re playing Rift or not, you can’t help but like the attitude that Trion has shown towards their customers so far. With RIFT only being a few months old, we’ll have to wait and see how these attitudes pay off down the road.
This is just a small excerpt from a much longer interview with Scott. You can look for that interview on the site tomorrow in its entirety. Until then, you can find out more about Rift on our RIFT game page, or on the game’s official site.