Rumor: Staples Ripping Off Senior Citizens?

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The Consumerist recently published an article that claims Staples may be taking advantage of senior citizens when it comes to computer repair. While I am sure the situation described probably took place, the credibility of the article is still questionable considering the information came from a random reader. I highly doubt Staples has any kind of official training that encourages employees to take advantage of senior citizens. On the other hand, I am certain it takes place because I have seen similar situations go down in front of my own eyes at numerous retailers.

Reader Michael watched incredulously as a Staples tech tried to convince a senior citizen that his computer wouldn’t work properly without repairs costing almost $400.The senior, who had been lulled into Staples for a free tune up that suddenly cost $39.99, didn’t understand why he needed to spend money on a “diagnostic screening ($49.99), virus removal services ($150), and more RAM (~$150).” Michael intervened and offered to look at the computer free of charge. He couldn’t believe what he found when he popped open the computer.

Via The Consumerist

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3 Comments on Rumor: Staples Ripping Off Senior Citizens?

erathoniel

On March 2, 2008 at 4:29 pm

Not. Surprised. Personally, I just let my PC’s die into oblivion, then buy a new one. I keep the software up-to-date, and when they die, they get a replacement. Before you ask, this computer I’m using has been around a year and a half.

zero

On March 3, 2008 at 9:51 am

:?: and what the hell did he find???
what kind of article is this? is this a joke? where the punch line is “mind your own business!”"”

Xboxlenny

On March 3, 2008 at 10:03 am

It does not surprise me at all, there is a few places like that are driven for sales in the tech department. They intentonaly nag u for pointless upgrades and so called “Services” they provide for a fee.

Ex: i own a fairly new pc i got at staples a few months ago, the Mother board died. im a A+ tech so i can trouble shoot my own work, however they tried to convience me to bring it in to run diagnostic software to tell what the problem is for a simple fee of $59.99. I DONT THINK SO!!!

From previously working at staples and bestbuy. there always are procedures to ask the customers for extras that they many not truly need but would make their machine work better. EX: System customization, it involved doing a few tweeks in windows like turning off the window effects and upping the virtural memory, and reducing the size % of recycle bin from 10%- 2%. for a one time fee of $49 or so.

I know these places like most are sales driven. its a shame, i can surely see why this man was taken advantage of. the techs “Recommend” upgrades and unnecessary items that a person whos not computer savy wouldnt know what what they are paying for.

NO offence to any techs that work there, but im glad i have a real honest job now. Ripping off customers is a sham.