Rumor: Staples Ripping Off Senior Citizens?
The Consumerist recently published an article that claims Staples may be taking advantage of senior citizens when it comes to computer repair. While I am sure the situation described probably took place, the credibility of the article is still questionable considering the information came from a random reader. I highly doubt Staples has any kind of official training that encourages employees to take advantage of senior citizens. On the other hand, I am certain it takes place because I have seen similar situations go down in front of my own eyes at numerous retailers.
Reader Michael watched incredulously as a Staples tech tried to convince a senior citizen that his computer wouldn’t work properly without repairs costing almost $400.The senior, who had been lulled into Staples for a free tune up that suddenly cost $39.99, didn’t understand why he needed to spend money on a “diagnostic screening ($49.99), virus removal services ($150), and more RAM (~$150).” Michael intervened and offered to look at the computer free of charge. He couldn’t believe what he found when he popped open the computer.
Via The Consumerist