SOE Ready to Swing Ban Hammer Outside its Games
I don’t know Jon Smedley’s gaming handle, but ‘Sony_Thor’ or ‘Mjolnir_Wielder’ would be appropriate.
The SOE studio boss swings a legendary ban hammer and seems to relish removing hackers, cheaters, and exploiters of any kind from his company’s online games. And Smedley’s already long reach just stretched even further: SOE says it will bring the ban hammer to its online communities and social channels, not only deleting the forum accounts of monster trolls, but banning the most serious offenders from its games entirely.
In an interview with Games Industry (as spotted by PCGamesN), SOE community relations director Linda Carlson outlined the challenges she faces in managing Sony’s communities and made clear exactly how far SOE will go to create a positive environment. It can be summed up in two words: ban ‘em.
“Not only will we ban your forum account, but if it’s serious enough we’ll call up customer service and have you banned from all of our games. We do not need those individuals as customers.”
“We can control anybody who’s playing our games. If we know who you are and you’re abusing somebody on Twitter, we will ban your game account and we will not accept you as a customer ever again. It’s not always possible to identify people, but we take that seriously.”
To be clear, Carlson said these cross social-to-game bans are rare and would only hit the most serious offenders. Think death threats, racists, misogynists, homophobes, and the like.
Personally, I’m all for it. All paying customers have the right to be critical and voice their opinions on social channels, but especially toxic members can poison an entire community. Anonymity shouldn’t be a green card to be an asshole.