Sony Posts PSN Restoration Timeline Update; Timeline Not Included

Sony is no stranger to kind of being hilarious about their recent foibles. Yesterday, they sneakily announced the PSN outage will continue for longer than they thought by pretending the plan all along was to restore PlayStation Network by May 31. Today they’ve followed up on that hallowed history of transparency with an update, sort of, on the situation. Patrick Seybold, Sony’s Sr. Director, Corporate Communications & Social Media, last seen assuring us that our credit card data was encrypted is back with a post to the PSN blog that is as devoid of actual information as it is apologetic:

I know you all want to know exactly when the services will be restored. At this time, I can’t give you an exact date, as it will likely be at least a few more days. We’re terribly sorry for the inconvenience and appreciate your patience as we work through this process.

Oh Sony. Some days I think you’re purposefully trolling me. Thanks for keeping us up-to-date on the total lack of new information.

More seriously, I don’t envy Mr. Seybold. Unlike the majority of people speaking for Sony, he has been generally forthcoming and seemingly-concerned and it’s beginning to look like he’s fully aware of just how much BS is being shoveled out by his employers. It doesn’t make this post any less funny, but one has got to respect the workhorse-like diligence with which he is coping with it.

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2 Comments on Sony Posts PSN Restoration Timeline Update; Timeline Not Included

Oompa Loompa

On May 10, 2011 at 2:44 pm

Sounds to me like he is just letting everyone know that there is no new information at this time and saying it might be a few days before it is available.

I work in the purchasing dept and I can tell you that it is better to get an email from a vendor saying pretty much exactly what Seybold is saying than it is to get no email at all. I don’t really find it funny or understand why its being criticized.

If there would have been no post regarding the current situation you would have had people yelling and screaming for info, at least this way people realize there isn’t any.

Phil Hornshaw

On May 10, 2011 at 11:50 pm

@Oompa Loompa
I think the gag is that Sony keeps going ahead and baiting us with headlines like “TIMELINE UPDATE” that actually include zero information — and the ever-increasing number of denials (and perhaps straight lies) that come with this growing debacle. I think we, and the public at large, would feel a lot better if Sony would just shoot straight with us: “Some hackers have bent us over and we’re not willing to let something like this happen to our customers’ data ever again, so we’re dealing with it.” You know, instead of constantly dodging the question and pretending to have information when there isn’t any.