Steam Database Hacked, Credit Card Information Accessed

When the Steam forums were hacked on November 6th, it seemed like a minor inconvenience. Hacking group Fknownd put up ads and sent e-mails to forum users advertising their website.

Today, however, Steam customers received another, more troubling e-mail. Written by Valve CEO Gabe Newell, the missive revealed the hack’s true impact. According to Newell, “intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information.”

The final revelation is obviously the most troubling. Though Newell goes on to assure customers that Steam does not “have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked,” there is a distinct possibility that financial data has indeed been stolen. While Valve doesn’t “have evidence of credit card misuse at this time,” the potential for future misuse is both real and worrisome.

In the conclusion to the e-mail, Newell advises Steam Forum users to monitor credit card activity and change passwords where appropriate. At this point, only Forum accounts — not Steam accounts — have been compromised, so users will not be required to reset Steam passwords.

Since its launch in 2003, Steam’s ease of use and PC-friendly philosophy have made it one of the most trusted brands in gaming. Today’s disturbing developments underscore the sad reality that no network, no matter how large or well-funded, is 100% safe from the attentions of online hacking groups. GameFront will continue to monitor this situation and provide useful information as it becomes available. Until then, as Newell recommends, Steam users should keep an eye on their bank accounts and change the relevant passwords.

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6 Comments on Steam Database Hacked, Credit Card Information Accessed


On November 10, 2011 at 3:56 pm

Considering most new games you need to have a Steam account, Origin etc and be connected online while playing, making it all that much easier to get your information stolen. I really just want to beat the dog out of the tard hackers that live to make others lives more difficult than they already are.

Im completely for locking them up and throwing away the key


On November 10, 2011 at 6:02 pm

lol Origin was getting all the attention for data-mining and selling user info, now Steam just allowed themselves to be broken into and data stolen.
I really just want to beat the dogcrap out of the dipstick security programers that live only to make others lives more difficult than they already are, because they can’t do their jobs well enough to keep the other tards out.Im completely for locking them out and throwing away the key, as in, Trump would say “You’re fired!’

Anyway its been perfect timing, so that Steam dose not have to listen to all the bull RAGE about VAC2 sucks again and MW3 being crap, the site could barely handle the traffic the last time.


On November 10, 2011 at 8:06 pm

Well this is sadly the way of technology, one day you have a system that can’t be hacked and is vary secure to only have someone figure out a loophole no one ever notices and thus security is broken which is a never ending cycle since we are after all humans that make mistakes. Its childish for hacking groups to screw with company’s and there customers in attempt of disrupting are lives for the brief enjoyment of attention.

Brandon J. Clark

On November 10, 2011 at 8:41 pm

If you’re on Steam I suggest removing your credit card payment information and using your paypal account exclusively.


On November 11, 2011 at 1:29 am

Wait, only forum accounts have been hacked? Then how have the hackers managed to obtain billing information?


On November 11, 2011 at 10:41 am

Luckily, I just erased all my credit card data from Steam two weeks ago after my laptop got stolen. Steam hasn’t allowed me to log onto my account to change my password so far. I wonder if they’ll get as much s**t as Sony did after the PSN break-in.

Origin may suck, but at least it hasn’t been hacked yet.