Stewart Gilray Thinks You’re Overreacting To PSN Hack
Just Add Water’s Stewart Gilray spoke with Eurogamer last night about the PSN network shutdown and Sony’s handling of the debacle, and he thinks you’re taking it too seriously. “To use a phrase my dad used to say,” Gilray said, probably with the affected, folksy accent of a campaigning politician, “it’s a lot of wind and p**s.” Say it ain’t so, Stew!
“I have to say, the press yesterday ripped Sony a new one wider than the Channel Tunnel. Yes, it’s up to 77 million PSN IDs, or 35 million master accounts – the rest are sub accounts. It’s bad. But to look at it laterally, you’re now one of 35 million people who could get their details leaked out and used by somebody else.
“But when you look at things like Play.com for example, which had 1.4 million details ripped last year, you’re one in 1.4 million. There’s a much higher chance of your stuff being used from Play than there is of your stuff being used from the PlayStation hack.
“I’m not saying it’s good. It’s bad. But I don’t think half the criticism they’ve got has been deserved. They have gone about it the right way.”
Gilray was probably right when he he said “I can’t see 35 million people unsubscribing from PSN,” but as for the criticism heaped on Sony, we’re leaning toward ‘richly deserved’. It’s true that being one of 35 million people is less risky than being one of 1.8, and potential hacking is obviously a risk for any entity with a huge online network and millions of customers. But that isn’t why people are mad at Sony. People are furious because Sony has from day one behaved like Ponzi scammers trying to keep the con afloat for one more day. They denied the hack for 2 days, then admitted the hack but downplayed the significance, and waited nearly a full week before informing their customers that private member data had been compromised.
Making matters worse, after getting raked through the coals for having sat on that rather important fact for so long, a sitting US Senator demanded Sony answer for the delay. Sony had the audacity to claim that delay was because they were conducting a ‘forensic’ investigation. However this eventually shakes out, you can’t help but conclude that Sony was hoping to keep this problem under wraps for as long as possible.
Most people probably won’t care if their data was compromised, at least not enough to quit PlayStation Network. But customers should be concerned about Sony’s behavior. People ought to be informed immediately when they’ve been put at potentially serious risk. Had Sony come clean on day one, they would have looked like heroes, kind of, for having taken action to inform and reassure their customers.
More importantly, they could have avoided all of the criticism Mr. Gilray thinks is just ‘piss and wind’.
The complete interview can be read on Eurogamer.