'Super Smash Brothers Brawl' Dust Issues

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Apparently, due to the Wii’s design, some people may experience troubles loading Super Smash Brothers Brawl. According to Nintendo’s website, SSBB utilizes a double-layer disc which may make it more common for dust contamination to cause load errors.

Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)

Check out Nintendo’s website to fill out a repair form.

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28 Comments on 'Super Smash Brothers Brawl' Dust Issues

Norbit

On March 9, 2008 at 5:31 pm

So what happens when it gets dusty again? Are they just going to keep paying for you to return it every time? Kinda makes me wonder if the problem is actually dust or a hardware fault.

William

On March 9, 2008 at 5:37 pm

interesting point…. I am highly suious about the whole thing myself. I guess by the end of this week, we’ll certainly be hearing more about this.

Rollett

On March 9, 2008 at 5:48 pm

Im more in favor of Hardware fault .. due to it only effecting mainly launch Wii’s… i actualy havnt seen any non launch wii’s get this problem.. maybe they have a Super cheap CD lens that cant read DL disks ? And the dust is just a cover up to replace the lens…..

GO CONSPIRACY THEORY

William

On March 9, 2008 at 5:55 pm

@Rollett.. it’s possible. I really want to see what happens this week. I am sure the problem will be widespread by mid-week.

somewhat

On March 9, 2008 at 6:37 pm

widespread you say ? epidemic maybe ? Now people can forget about the RRoD on the 360 and about this. Yay !

somewhat

On March 9, 2008 at 6:38 pm

What with the insane amount of copies this game will sell, this is gonna be one hot topic this week. I hope FileFront is ready for the traffic ! :grin:

Rollett

On March 9, 2008 at 8:15 pm

Well William My copy works fine and mine is like a 2 months after launch Wii….

P.S You guys need to invest on a way to lock old topics like the PSP UMD drive topic and other ones that have gone out of control…

William

On March 9, 2008 at 8:46 pm

The PSP UMD conversation has gone retarded, but there isn’t anything I can do. I guess we try not to censor comments unless something comes along that is truly out there to the point of being completely offensive or illegal.

You can always send opinions to gamingtoday@filefront.com as well. We have so many comments each day and only have one news manager. If you ever send a complaint there, he’ll see it for sure.

Jose

On March 10, 2008 at 5:13 am

We had more problems trying to play the game online. We kept getting an error about how the connection timed out. It gave us an error and we typed it in on Nintendo.com

It told us to check out our router settings. I did port forwarding and opened all my ports for the wii but still no go. I can spectate matches, I just can’t battle anyone. Anybody else having this problem?

ManOfTeal

On March 10, 2008 at 12:15 pm

Crap I have a launch Wii. I just bought SSBB on my lunch hour. I hope I don’t have any problems playing when I get home from work today.

Rollett

On March 10, 2008 at 12:37 pm

The Online aspect of the game is toasted right now.. you can sit in the lobby thing waiting for 20 mins for one match…

Robb

On March 10, 2008 at 5:01 pm

I have a launch Wii and I encountered flickering and a Wii power-down during SSBB’s boot sequence. I, however, know that “attempting to clean” my Nintendo game drives myself is something I’ve done with Nintendo consoles for years. You blow air into the slot, put the game back in, and try again, just like olden days. ;) One spray of compressed air (not tilting can so that no liquid comes out) fixed the problem and I now am all the way through the single player mode.

Great game. Hope they fix online soon.

Alex

On March 10, 2008 at 5:03 pm

I’m having the same problem as ManOfTeal …
Spectator works but the other modes are Busted out :cry: :cry:

hopefully a patch comes out in 2 minutes and fixes all this stuff :mad:

Phil

On March 10, 2008 at 6:30 pm

I’m having the same problem as Alex and ManOfTeal as well. Spectating is fine but other modes are whack. Sometimes I might get a game against 1 or two people after I leave my guy sitting in the waiting room for 30 mins to an hour but its still not anything to clap for joy about since it has about a 1.5 second delay no matter who I’m playing. And yeh hopefully they release a patch or upgrade/fix things serverside.

Also, I have no idea why you can’t play any competitive games with stocks, rank/ladder matches, or see eachothers player names for that matter. Doesn’t make too much sense too me since they you won’t be able have a way of keeping track of your record and even if you could, 2 minute brawl matches are just pure nonsense.

WyseOne

On March 11, 2008 at 11:15 pm

Just took apart my release day wii that wasn’t working with mario brawl bros with a wiikey installed and took a brand new wii and swapped just the drives, not the pc board (with the wiikey installed) and did not make a diff.

It’s not the drive as Nintendo wants consumers to believe, in fact it is the pc board and only the ones that do not have the latest chipset.

Nintendo has mislead customers. Do you want to buy from a company that lied and inconvienced thousands of consumers just so they can attempt to remove the boards that can be chipped off of the streets.

Very poor bussiness ethics if you ask me.

WyseOne

On March 11, 2008 at 11:17 pm

Seeing that consumers without a chip are also not able to read the disc as well only suggests that they programmed the game to not play on those machines with boards that can be chipped.

Rollett

On March 12, 2008 at 12:11 am

If it doesnt work on your *Chipped* Console who gives a flying rats..I despise people who pirate then complain about stuff not working.

Buffles

On March 12, 2008 at 11:45 pm

To WyseOne, you are tragically wrong. I had my friend’s original release Wii (non-chipped)and he had mine when i picked up my copy of Brawl. I tried to play, but of course, I got the Unable to read the disc error. Having no prior knowledge of the dirty lens issue, I thought it was a bad load or a somehow dirty disc, so i ejected, examined, and reloaded. This time, it read and I was able to hit start. Sadly though, it crashed back to the main menu. I tried a few more times but had no further luck. Later my friend recommended spraying a can of compressed air into the disc drive. This still seemed to have no effect, but when we traded back his worked perfectly fine(Did transportation knock out that last bit of dust?). I have not been able to clean mine(my can’s empty)to further prove my point, but it was obviously not a game programming issue. I’m sure Nintendo will gladly accept an apology of your uncalled-for libel at any time :smile:

netmarble

On March 17, 2008 at 10:02 pm

O well i try this thing (Memorex DVD Lens Cleaner) and it’s work

j money

On March 22, 2008 at 4:50 am

’didja play smash bros too much?’

’didja throw it in disgust during the sixth hour of the Subspace Emissary single player nonsense?’

’are you rippin’ three foot tubes?’

The answer is yes and no my friends. But the clear and solid answer is that Nintendo has made my Wii dysfunctional in order to protect itself from piracy!

How?

PROLOGUE

Nintendo claims that dust and smoke may affect the laser lens in the Wii, especially when reading a dual-layer disc like Super Smash Bros. Brawl. Nintendo has offered to clean the lenses for free, even offering free fedex shipping.

1. I purcahsed my Wii on day one of it’s US release. I have never had a disc read error or really any error for that matter with my Wii. This involves pulling three foot tubes, shotgunning the Wii for good measure, and the usual tomfoolery that accompanies a beersoaked 23 year old cursing at a level 1900 Tatsumya returning every ing power serve.

2. Like every other person who gives two s about Nintendo, Wii, or less specifically games, I purchased Super Smash Bros. Brawl (SSBB) on the morning of its release.

3. Upon popping the disc in, the Wii demanded a system update before I played the game. Like every other person who gives two s about Wii, my Wii is wirelessly connected to the internet. I do not believe this system update was presented as ’optional,’ therefore I updated.

4. Some eighty plus hours of gameplay later, almost exclusively with SSBB, the Wii stops reading ALL discs. Now, don’t get me wrong, there was a significant amount of tube-pulling going on during the relatively-nonstop free-for-all four-player action, but I became curious as to how one game or one dirty lens would affect ALL discs.

5. Like any other ing addict, I tried everything in my power to get the er to work. Nothing worked.

6. I called Nintendo, and without question and with great haste, they facillitated a guaranteed one work-week return, providing i send both my Wii and my copy of SSBB.

7. A trip to Fedex later, the Wii is shipped for free to Redmond, Washington, is received and is scheduled to be returned within 5 business days. Hasty, right?

So where’s the conspiracy?

Step by step:

If Nintendo is simply cleaning the dirty lenses, what prevents them from becoming dirty again? To my knowledge, cleaning does not imply a re-routing of the ventilation system. Therefore, I ponder: will my Wii need a lens-cleaning every 3000 hours? Will they make a home-version of their very high-tech cleaning instruments? After all, no home-based consumer cleaning instrument is recommended or even viable for the ’cleaning’ of the lens.

Next, there are a significant amount of modded Wiis floating around. In Denver alone, there are quite a few on Craigslist. For those that ain’t in the know, ’modded Wiis’ means that their components have been altered to allow the playing of imported discs (bypassing regional coding) in addition to DVDs and ’back-ups’ (pirated copies) of games.

I theorize that if someone is so passionate to modify their Wii, they would also be savvy enough to connect it to the internet, and in turn, be passionate enough to purchase (and subsequently pirate) a copy (legitimate or illegitamate) of SSBB. This isn’t so hard to imagine, as the entire world knows that SSBB is the fastest selling game in Nintendo’s epic history. I also speculate that the majority of modded Wiis would have been purchased some time closer to the Wii’s intial launch, as the modders tend to be the ’wait-in-line’ sort of folk, bringing a buddy, buying two, selling one on ebay, etc.

So, people get the game and the system update, play the game, and suddenly, some of the Wiis (mostly first-generation, according to bloggers) develop disc-read errors.

No biggie some say, as Nintendo is ’fixing’ this for free, in less that a week’s turn around. Some say that the issue is not the lens, but really a bad drive altogether. To this I inquire as to what sort of support system Nintendo has, in that they cannot produce enough Wiis to meet demand, yet they can replace hundreds of drives in less than a week?

The plot thickens. Why does Nintendo need my copy of the game to clean the lens, or even, at worse, replace the drive? Are they gonna buff out one layer of the dual-layer disc? I don’t think so.

Obviously, anyone with a legal copy of SSBB and an unmodded Wii will ship them for free to Nintendo, wait a nail-biting week, and get their Wii back, data and all ’fixed.’ So what happens to the modded Wiis or pirated copies that get the disc-read error?

Bam! Nintendo killed them, with a controlled distribution of a kill-switch in the form of a system update. If Nintendo knows how many Wiis are connected to the internet, and that almost everyone will purchase SSBB, it would be quite simple to randomly distribute a kill-switch to a controlled number of Wiis. Anyone who doesn’t ship it back can now be assumed to be in possession of some sort of piracy, albeit rendered useless with disc-read errors.

So if x percent of Wii owners get an error and y percent of those owners don’t return the Wii, Nintendo now has a good idea that they killed z percent of total piracy and that there are y pirates for every x of Wii owners.

I have to go pull another tube and wait for the Fedex guy.

Legs

On March 25, 2008 at 3:23 am

I have a launch day Wii(NOT CHIPPED) and just picked up SSBB tonight. I have not been able to get my Wii to read it at all. It reads all other games fine but refuses to read SSBB. My console is very clean because I cherish my consoles and tech like my children so I doubt it is a dusty lens. But just in case I used dust off and sprayed the out of it and still would not read the disk. I have not been able to succesfuly start the game at all… just read errors. This whole claim about dirty lens sounds absurd to me. Sounds like they did not want there most anticipated title’s profits to be affected. So I come to find out that all day I have exited to get home and pop this baby in but now have to wait around 2 weeks to get to play it, or any of my Wii games fo that matter. Pfffft. Nintendo just lost alot of points with this consumer. A big -1 to Nintendo. :cry:

Mursh

On March 31, 2008 at 11:55 am

I just wanted to say that I have a Wii bought this Christmas through the Gamestop Wii reservation program. I received the Wii in mid January and bought SSBB its 1st week out. I believe my Wii is of the most current hardware generation yet I too am having the can not read disc error. Now I admit that me and my roommate are smokers and have a dog, but the Wii was sitting far from where we usually sit and it is behind glass in our entertainment center so I doubt that it got dirty enough in just 2 months to not read. The strange thing is that after taking out and putting in the disc about 30 times just once we got the game to load up and it ran without problems for hours, in fact we were afraid to turn it off and kept it running the whole weekend. But after we turned the Wii off I have not got it to read the disc again.

I mean really if this is a dirt issue then the Wii is going to be useless to me if I have to send it off every 2 months. I just don’t see how something could be so sensitive.

Guess I will have to wait and see how long it works after I get it back before it gets too “dirty” again.
Am I going to have to build some kinda crazy positive air pressure container just to keep my Wii up and running! what crap!

a

On June 13, 2008 at 12:17 am

Brawl does not use a double layer dvd. The jap version at least.

R Woodward

On June 29, 2008 at 6:39 am

Some nice theories posted – we bought and returned 3 separate versions of the game before searching the web for information about a bad batch of disks. Anyway it looks like Nintendo are genuine, dust was the problem & once cleared the game works fine (I cleared the dust myself without having to resort to mechanical mechanisms).

jason

On June 29, 2008 at 10:29 pm

just unplug the power then plug it back it will work!

Fred

On July 2, 2008 at 1:08 pm

I am so p***ed with nintendo europe… I have waited for SSBB (just like you) through several push backs of the release date, to find out now I have bought it, it won’t be playable for another week… That is if I have enough time and effort to go and post it to them. This is just rediculous. Anyway just thought I would vent my anger here… :)

b grant

On July 7, 2008 at 10:12 am

hi yes i could nt agree more, my kids waited for must be a year for this game, i brought it for them and it wont play, i dont belive it,

philip

On August 2, 2008 at 10:15 am

my problem makes me wonder very much my internet is good and i can go out on internet and do all nearly… When i go out on internet on super smash brothers brawl everthing works fine but i waited in the dojo when you play with anyone and in team battle and the darn thing just searches but dosent find anyone i waited 2 and half hour and nothing happned i tried team battle as long as with anyone the same thing happned “nothing“ :sad: i have tryed this like 12 times each and nothing is happening plz help me. say a website where i can get help or help me.

from philip