The War Z is Off Steam; Valve Says Release a ‘Mistake’

The continued weirdness surrounding The War Z’s appearance on Steam may have taken a turn, as Valve seems to have removed the ability to buy the game from its Steam page.

In a statement to Kotaku, Valve called the release of The War Z “a mistake” and stated that players who are dissatisfied with the game (it’s actually in an alpha state, which previously was not mentioned on the game’s Steam store page) can seek a refund.

Here’s the statement Valve sent to Kotaku:

From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam. We apologize for this and have temporary removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here.

Earlier this week, The War Z appeared on Steam, but it quickly became apparent that the game’s store page included a number of features that aren’t actually available in the game yet. Up until now, players have been able to pre-order the game directly from developer Hammerpoint Interactive, which included alpha access, but the Steam page didn’t make any mention of the game being in alpha, nor of the other features that have not yet been launched.

The situation was getting worse, as was reported yesterday. Reportedly, Hammerpoint has been banning users from the Steam forums who are reporting problems with the game, and the game’s executive producer, Sergey Titov, gave an interview to GameSpy that suggested he felt little for players who were struggling.

Last night (or early this morning), Titov issued a forum statement saying that Hammerpoint had altered the Steam page to present features in a way that wasn’t open to “multiple interpretations.” He also apologized for “all players who misread information about game features.”

We’ve reached out to Valve for a comment.

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2 Comments on The War Z is Off Steam; Valve Says Release a ‘Mistake’

Zolicoffer

On December 19, 2012 at 6:12 pm

I love it, blaming consumers for false advertising. Titov either has a lot of balls or is really ing stupid for saying that.

R.J.

On December 19, 2012 at 6:31 pm

So, if people pre-order from the dev, they get access to the alpha version, and if they accidentally bought it through Steam, they received alpha access. Giving access to an early version of a game is usually done for the purpose of getting feedback, so it seems like banning people for reporting problems on the Steam forums would be counterproductive. Sure, these forum posts might be based on mistaken information, but it wasn’t really the consumers’ fault, so banning them seems like an overreaction. Personally, if a dev thought a complaint I made was mistaken, I’d much rather they inform me of that rather than try to silence me. If I were one of the banned individuals, I’d take them up on that refund and not come back.