Posted on October 26, 2007,

Valve Responds to Orange Box Key Deactivations


Word has been spreading around the Internet that Valve is disabling certain users’ access to The Orange Box. More specifically, copies of The Orange Box purchased from territories outside of their own, such as a Thai website which was offering the game for fairly cheap.

“Valve uses Steam for territory control to make sure products authorized for use in certain territories are not being distributed and used outside of those territories,” said Doug Lombardi.

“In this case, a Thai website was selling retail box product keys for Thailand to people outside of Thailand. Since those keys are only for use in Thailand, people who purchased product keys from the Thai website are not able to use those product keys in other territories.”

In other words, you’re out of luck if you bought one of these keys.

“Some of these users have subsequently purchased a legal copy after realizing the issue and were having difficulty removing the illegitimate keys from their Steam accounts,” added Lombardi. “Anyone having this problem should contact Steam Support to have the Thai key removed from their Steam account.”

Whatever price you end up paying, chances are you’re still getting a deal because of all that’s packed into The Orange Box.

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12 Comments on Valve Responds to Orange Box Key Deactivations


On October 26, 2007 at 5:05 pm

Absolute Garbage, they should be offering some kind of consolation. Valve already has the money!!!
Why are they doing this??

I understand wanting the territory controlled, but at the same time, they already were paid for these keys, they should be deactivating the keys, yes, but they should be charging them a lesser price for the orange box.


On October 28, 2007 at 6:46 am

Utterly outrageous. It’s a legal copy. It’s none of Valve’s business WHERE the customer is playing it. What, it’d be acceptable if I travelled overseas with my laptop and XP stopped working because my copy of XP is only “authorised” for use in Australia?

Foul, anti-consumer nonsense.


On October 29, 2007 at 9:04 pm

So, I nick down to K-Mart and buy a new lawn mower on discount.
Then the lawn mower maker sneaks into my shed, without warning or consent, takes my new lawn mower leaving me a note saying k-mart ought not to have sold it to me.

And this is okay?


On November 24, 2007 at 2:46 pm

What this comes down to is ownership. What Valve have decided is that you as a consumer, nolonger own the game – they do. What you buy for your £30, $60 or whatever you pay, is a lease to the game. It means that you can nolonger sell your game on, or take it around the world on your laptop, or do anything they don’t want you to do.

Some may call it defending intellectual property – others may call it capitalism gone mad. I fear this practice will only become more common as time goes on.


On August 20, 2008 at 11:34 am

i got one of these keyes in thailand on vacation, kinda dissapointed now when my money is gone and lost. wont buy more from valve…


On August 20, 2008 at 12:05 pm

It’s your own fault for buying what is, for lack of better words, and illegal key. So if you could buy a car from India 65% cheaper because it was stolen, you would still buy it?


On August 24, 2008 at 3:46 pm

Errr… The comparison with the stolen car does not work.

There is no stolen key offered from anybody. But to stay with the cars:

If Chevrolet is offering the Impala for “65% off” in India because they want the people to buy the Impala for that money and somebody buys one – why should he not be allowed to drive with it in China?

Or for citizens of the US: The “Impala California” will be wrecked by Chevrolet if they find one driving in Nevada. You are not allowed to have one “Impala California” there and you will never get an “Impala California” again – even when you are back in California…

So much to “your own fault”…


On September 1, 2008 at 2:08 pm

From one line on X-fish Comment

If Chevrolet is offering the Impala for “65% off” in India because they want the people to buy the Impala for that money and somebody buys one – why should he not be allowed to drive with it in China?

China will not any way lol

and i got the Orange Box from a game shop called Game cant play it cos key being used already
took it back and cant get an over copy cos key is being used Valve i what my money back


On September 5, 2008 at 4:24 am

i hate the f****** vavle it is just darn mad with power!!!


On September 12, 2008 at 7:42 pm

I think that Also
Power Is Fun :lol:


On January 11, 2010 at 4:24 pm

Fascism F*****g FASCISM ! ! !

Two weeks after I legitamatley bought mines, I lost my rights to use my Product Code purley because I uninstalled it.

They might as well came in my home and stole the game from me, because its useless now :@



On September 18, 2011 at 12:30 am

lol at some of the comments here, especially Kraig-800i’s drunkposting.