Posted on February 14, 2008,

Xbox 360 Failure Rates at 16% According to SquareTrade

360-rrod.jpgEstimates for the failure rate of Xbox 360 systems have been all over the map, from Microsoft’s 3% to as much as 33%. It’s hard to trust any of the data, as Microsoft isn’t like to come out and show a large number, and the accounts of GameStop employees just don’t seem like solid evidence.

Cue SquareTrade, a company that sells warranties for electronics. Based on data they’ve gathered from their own warranties, they estimate the failure rate of the Xbox 360 to be 16.4% — quite a bit higher than their 3% failure rate estimate for both the Wii and PlayStation 3. 60% of those hardware failures for the 360 were the oh-too-common Red Rings of Death. (I bet a large chunk of the remaining 40% has to do with drive failures.)

If SquareTrade CEO Steve Abernethy is accurate, things are only going to get worse for Xbox 360 owners.

“It is reasonable to believe these failure rates will increase over time, since the Xbox 360 failure issues tend to increase with prolonged use where overheating appears the main culprit,” he said. As 1UP notes, Abernethy stated that the company doesn’t track the different versions of the console, but he “would estimate most if not all were the original motherboard.”

I’m too paranoid about being jinxed, so I won’t speak about my own personal experience. What do you think about this 16% figure? Is it too low or too high? Share your own RRoD/console-biting-the-dust stories in the comments.

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11 Comments on Xbox 360 Failure Rates at 16% According to SquareTrade

havoc of smeg

On February 14, 2008 at 4:40 pm

like the article said, failure rate claims are hard to trust, so i wont bother trying.
all i know for sure is my 2nd 360 hasnt gone wrong.

yet.

ManOfTeal

On February 14, 2008 at 4:41 pm

Mine has RRoD on me twice since I got it in September of 2006. The last time it happend was the first week of January this year. To Microsoft’s credit, I was only without it for about a week – week 1/2.

Even though it has failed me twice I would still rather push a 360 than drive a PS3……… :cool:

TommyBoy

On February 14, 2008 at 4:53 pm

lol, i dunno why they bother sorting it, its fan still blindly follow it into the abyss….

elitebatttlebud

On February 14, 2008 at 4:56 pm

What the f** is this? its only going to get worse for xbox 360 owners

elitebatttlebud

On February 14, 2008 at 4:56 pm

thats bull

Soriin

On February 14, 2008 at 6:44 pm

Meh, I’ve got two 360′s, a near launch Pro and an Elite, and I’ve not had any long-standing issues with either. I got red ringed a few times but I just immediately turned of off, let it sit for a while and no more problems. My girlfriend even dropped the Pro which caused it to red ring for a while, let it sit, came back later and it was fine.

From my personal experienced, they’re made pretty well. Even through very long (4+ hours) gaming sessions.

DB

On February 14, 2008 at 7:57 pm

I’m on my 3rd xbox. I’ve never had the RROD, but the last 2 xboxes I have owned the DVD drive failed.

My xbox now was starting to freeze so I used a lens cleaner and it hasnt had any problems since then.

SpiralGray

On February 14, 2008 at 8:20 pm

According to my study of my 360, the failure rate is 100%.

I bought my 360 in November of 2006. It bricked on me about three weeks ago. According to FedEx tracking it’s supposed to be back tomorrow. MS paid the shipping both ways and repaired it for free (as it would do for anyone else who got RRoD in the first three years, I’m not special), so I’m pleased that they are dealing with the issue.

I do wish they would offer a cross-ship option. When I enter the repair request, take a credit card number. Ship me a new 360 in the coffin. If they don’t get mine back in some reasonable amount of time, charge me for a new 360. They don’t fix your unit and send it back to you anyway (the serial number changed on my registered devices page on Xbox.com), so why not offer this as an option? Other companies do it all the time.

William

On February 14, 2008 at 9:10 pm

The reason they are not offering this as an option is probably that it would be more work for Microsoft. The failure rates are certainly a problem, yet I still feel as if the numbers are inflated.

a.j

On February 15, 2008 at 1:17 pm

haha sucks for you guys to deal with RROD..
i got mine may 2006 and it broke down 3 times already then i got tired of it so i just sold it on ebay for $180 with 5 games plus controller and now I’m a happy ps3 owner =) i use it as a PC a blue ray and a gaming console thats the best deal you could have for $500 well if i where you i would just bought a ps3 but your choice people =)..peace

Wally

On February 15, 2008 at 1:21 pm

Mine bricked on me at christmas exactly one year after I bought it. They Fedexed a shipping container to me to send it back and the people that work at fedex new what it was for right away. They said they get about 9 of these a day…. :shock: For a city of a million.

They should get there stats from the shipping company. It would most likey be a more accurate number.

As for the RR0D I didn’t even get that. The video just failed.

I’ve bought a PS3 since then. Its been great.

BTW the 3 warranty covers the RROD only. I had to raise a stink to get them to cover My issue.

:evil: