Posted on April 5, 2008,

Xbox Live Has Another Slow Day and an Open Letter to Microsoft

live-broken.jpg

After the horrible mess that was Xbox Live following the Christmas holidays, things seemed to be back on track. Sure, you’d still run into laggy games here and there, but that’s what you come to expect when playing games online.

Cue yesterday and the release of the first Call of Duty 4 map pack and the ensuing Xbox Live chaos. Reports began coming in that people were having difficulty doing just about anything on Xbox Live. While there’s no real evidence to blame the CoD4 DLC, it seems like the obvious conclusion for the poor conditions. A message on Xbox.com explained the conditions:

live-problems.jpg

Since then, Xbox.com reports that things should be back to normal, and while I’m glad we aren’t dealing with week after week of poor Live performance, it begs the question: is this really what we’re paying for?

Evil Avatar member “fitbabits” has had enough and drafted an open letter to Microsoft, which you can read here. The underlying message, which fitbabits was kind enough to write in large, orange text, is, “It’s not good enough, Microsoft!” And I couldn’t agree more. While I stand by my assertion that Microsoft doesn’t owe subscribers anything because of the issues, that doesn’t change the fact that I can certainly understand why people might not renew that subscription or opt for a PS3 and its free online service when choosing a console to purchase.

It all makes me wonder how I put up with playing the original Unreal Tournament on a 56k connection.

images via Xbox Live Nation, Xbox 360 Fanboy

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11 Comments on Xbox Live Has Another Slow Day and an Open Letter to Microsoft

Dadud

On April 5, 2008 at 10:13 pm

56k POWAH

Anon

On April 6, 2008 at 4:00 am

PSN is free, ITS SUCKS. You disconnect at random times and good look trying to get a game with your friends. PS3 online is a complete mess.

PSN ID: Earthwermjim – Dont know why im posting it…

The one

On April 6, 2008 at 5:47 am

@ Anon

Shut UP, I NEVER get disconnected from PSN, NEVER!! Maybe you should trade your dial-up 14kbps connection with a good DSL provider.

Dragon

On April 6, 2008 at 6:58 am

Fitabits is over reacting, this kind of stuff happens every now and again, MS have not guaranteed 100% uptime for Live, it’s bound to have a bit of downtime now and again, it was only the marketplace having issues this time round, He should just be glad the guys at MS actually apologise and get on with fixing it, if Live were free it’d be days before they even looked at the problem.

Live is way more complex than most think, if one part of that system has an issue then it may cause the whole thing to mess up.

DarthDork

On April 6, 2008 at 11:05 am

Of course when XBL works, which is 98% of the time, its far and away the best online service among consoles.

jay

On April 6, 2008 at 2:29 pm

Well us xbox live gold members are a pretty demanding bunch seeing as we fork over almost a half billion dollars of cash for old money bags Microsoft to keep the servers running… 7 million gold times 60 dollars.
No excuses fix the problem!

Kasulesa

On April 6, 2008 at 3:02 pm

Yes, it is the best online service. But not worth the month for the service that keeps acting up like that. :shock:

Kasulesa

On April 6, 2008 at 3:03 pm

I ment worth a mothly yearly fee^ :roll:

Floodland

On April 6, 2008 at 4:06 pm

Woah, I think The one needs to take a chill pill. Maybe the whole factory. Anyway, as I see it, yes, the service could stand to be better, but look at the sheer influx of newcomers that exploded into Live over Christmas, damn well exponential. If that’s not a clear enough reason as to why things aren’t quite up to snuff right now, I don’t know what is.

bojangles

On April 6, 2008 at 4:35 pm

dude, wtf? What a bull thread, I haven’t experienced 1 bit of lag this whole year [08], and I play nba2k8 or COD4 almost all the time…Could be cause my connection is good, i duno, but for the ppl who do experience lag is most likely cause they have grandma connection…

Albion Knight

On April 7, 2008 at 9:19 am

The loss of a whole day cost me 0.14 If XBL went down for a whole week there would be a loss of time that I paid my hard earned 0.96 to use :eek: Gosh it’s so expensive :roll: