Xbox One Disc Drive, Loading Screen Issues Reported

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The case of the busted Xbox One disc drive is afoot!

Microsoft’s new console is making its way into the world today, and some early adopters are reporting their disc drives aren’t working. Insert a disc and the result is an error message on screen and a sound that makes it seem like the Xbox One is attempting to eat your game. Here’s a video documenting the issue by YouTuber Bernhard Schuller:

Major launch hardware problem? Minor issue based on user error? Somewhere in between? Those are the unanswered questions, and for now at least, Microsoft Xbox One Support’s only troubleshooting for the problem is to clean your disc, make sure it’s smudge free, and try again. If a second disc has the same result, MS says your Xbox One may need service and you should visit the Xbox Online Service Center.

It’s also important to note the Xbox One, unlike the Xbox 360, must be laid horizontally. Microsoft warns that the Xbox One’s disc drive was not designed to secure discs in the vertical position, and owners do so “at your own risk.” So if your disc drive isn’t working and your Xbox One is standing up, you’ve likely just solved your problem.

The second issue being reported is the green Xbox One logo screen freezing after updating. Microsoft notes that your console is not broken, it is simply applying all of the changes the update brought and it takes time. Unfortunately, there is no “please wait” or “do not turn off your console” message on screen while this lengthy process happens, and a number of users are restarting. That’s bad. Very bad. It’s the restart mid-update that could actually damage your Xbox One, so be patient and the Xbox One logo screen will eventually give way to the home screen.

For now, like Sony’s PlayStation 4 blue pulse of pain launch issue, these appear to be minor problems impacting a very small percentage of Xbox One users. We’ll be monitoring the story throughout the day and will be sure to bring you an update if the issues escalate.

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6 Comments on Xbox One Disc Drive, Loading Screen Issues Reported


On November 22, 2013 at 10:41 am

Fake Xbox One reviews at Amazon


On November 22, 2013 at 1:12 pm

These are not fake. I brought my console from game and I have the same disk drive problem. Contacted microsoft and they know of the problems but want to charge a security payment of £600.00 to repair it.
Just so you know I have a ps4 pre ordered and I’m hoping there’s no problems with that


On November 22, 2013 at 6:29 pm

Both consoles are having teething problems and it’s no big deal and expected.

We won’t know if the problems are serious or widespread until a future time at which it would already have been corrected at production.

Also since they’re using more standard PC hardware than ever the chances of some undiscovered architecture or design flaw is lower than ever.

D edwards

On November 23, 2013 at 3:02 am

@ Nick

Stop talking rubbish,


On November 23, 2013 at 3:31 am

@D Edwards – anything constructive to add to the discussion or are you just here to blindly defend Microsoft?

I’ll take Nick’s claims with a pinch of salt since I’ve yet to hear of them elsewhere, but telling someone they’re “talking rubbish” without providing any counterarguments or contradicting evidence is not helpful.

xbox 360

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