If you have a problem first you should contact ea games using this link http://support.ea.com/cgi-bin/ea.cfg/php/enduser/home.php?p_sid=KjF7Q5Sh
They don't give any help though. I tryed for over a month to fix a problem with them. You can get a solution of a forum much quicker, hours or a few days.
They helped me in a matter of days, my game worked fine arfter i done what it said