Don't Ever Pick WolfServers.Com 0 replies

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#1 8 years ago

This is primary for server admins.

I attempted to contact the BBB but they would not accept my claim unfortunately. Spamming the 50 forums that I regularly visit will have to do instead.

Wolfservers is a complete scam. To put it simple, they took our money and will not give it back. Our team, tG2, had over $100 in donations that were given by clan members put into a ''Teampay'' system they have. No where on their website does it say that this money is not refundable as it has not actually been put towards a server of any type.

We have no reason what so ever to stay with WolfServers as our main game is Call of Duty Black Ops. After the way they treated us, I will not be returning to them in the future.

I personally has to virtually beg them to update our TeamSpeak 3 server. This act alone was like pulling teeth. However, when done, they were able to lock down many features that many clients of theirs undoubtedly took advantage of such as the Maximum Client feature, which at anytime a client could have changed it from a 10 slot TeamSpeak 3 server to a 512 server without Wolfservers knowledge, and the Transfers, where a person could host full movies if he so choose for everyone in the world to download. What is worse, I was the one who had to gather all of the information for them to update it. They made me be their lackey without any compensation what so ever.

GameServers is one of the few other companies that does offer ''TeamPay'' as well and they DO issue refunds. I would highly recommend them over WolfServers or any other company for that matter.

Here is the second ticket that I submitted on the subject and some of the crap that they made me go through.

team Get Good Submitted: 09/10/2010 06:40:40 am Opened Ticket I have approached this issue before. The TeamSpeak3 server is our of date, at least the DB files are. It kind of sucks paying for a server that we cannot use ALL of the features. I wouldn't care if you have to change my IP and move me to a new server install so we can get a current version of TS3 server with an updated DB so we could use all the settings. I just would like you to keep my port the same.

Steve Cossette Submitted: 09/10/2010 08:30:10 am Closed Time between events: 1 hr 49 mins The server has been updated.

team Get Good Submitted: 09/10/2010 11:16:17 am Reopened Time between events: 2 hrs 46 mins Ticket reopened

team Get Good Submitted: 09/10/2010 11:17:46 am Time between events: 1 min Obviously you read nothing on my original post.

<13:16:12> insufficient permission modify power

I am still getting this error when I try to use different features of the server.

FIX IT!

Steve Cossette Submitted: 09/10/2010 11:26:05 am Time between events: 8 mins The only way I can fix it is by starting another server on another ip, you'll get another port. But doing so you lose everything is that ok?

team Get Good Submitted: 09/10/2010 12:02:01 pm Time between events: 35 mins No, I want to keep my port. There shouldn't be any reason why I cannot keep the port on another IP.

I am guessing it's cause we are all sharing the same db right? So this also means you are not giving full TS3 access to everyone who is paying you to mantane their TS3 servers. This is really unacceptable and should be addressed immediatly.

What you're doing is something like buying a new Bugatti for original retail price of 1.75 million that comes with a 8.0 L W16 quad-turbocharged 1,001 brake horsepower but with out your knowledge driving off the lot with a DOHC 1.9 L 4L P.O.S. engine.

Steve Cossette Submitted: 09/10/2010 12:32:29 pm Time between events: 30 mins Well, no.... that's how TS3 reselling works, that's how everyone does it, if you want your own you'd need to get a virtual server then you'll have full control over it.

team Get Good Submitted: 09/10/2010 01:07:49 pm Time between events: 35 mins No it isn't eorality servers for example doesn't do it like that. The problem is here that 20 updates ago, you didn't care enough to update the db. You just added the files and called it good which means features that are accessible inside of the client its self would not have any db entries to connect to or refer to. I would suggest you go into the public teamspeak English channel and check on this to confirm what I am telling you. There are admins who made TS3 there that will tell you that your setup is not setup correctly.

If you can reinstall it on a new server, why can't you just fix the current server?

How much more a month is a VPS through you?

Another option is to charge me 96 dollars for something, then send my 96 dollars to my paypal so I can go to another hosting company.

Steve Cossette Submitted: 09/10/2010 01:44:33 pm Time between events: 36 mins So if I reinstall the server just for you, what do I tell all the other clients who lose everything?

team Get Good Submitted: 09/10/2010 04:03:10 pm Time between events: 2 hrs 18 mins You tell them that they are now getting the full range of services that they should have been getting 3 months ago. Or you can go into the DB and fix it. No one will lose their settings. At some point you will have to do work. Sorry. There are SQL scripts to do this for you. Later versions do all these db updates automatically.

Person to talk with in TS3 if your interested in getting assistance would be Screech in English Talk -1- in the public server IP voice.teamspeak.com:9987. If he cannot help you, he will know who can.

You should not be opposed to fixing something that is wrong with your services. Because none of your other clients may have come to you yet with these issues doesn't mean that you should allow the one client who knows something about what their buying and who intends to use their TS3 to all its potential to go with something that is obviously broken because you failed to run the proper scripts and read the readme 15 updates ago.

When I go get my oil changed I expect Jiffy Lube to also put on the engine cap and replace the fuel filter when they are done. Otherwise what's the point? Same thing does apply here. You have to do the work when you support a beta client like TS3.

Steve Cossette Submitted: 09/10/2010 05:35:01 pm Time between events: 1 hr 31 mins I might have found something, except that requires access to the serveradmin interface. Problem with that is that when we took over Wolfservers, they didn't give us that password.

But there might be a way to recover it, I am working on it. Has to do with the control panel devs though so I don't know if I'll get an answer before the weekend is over.

I'll keep you updated.

Marcus Ott Submitted: 09/10/2010 05:55:29 pm Time between events: 20 mins Forwarding the recovery method to your e-mail steve.

Steve Cossette Submitted: 09/11/2010 07:56:59 am Time between events: 14 hrs 1 min Unfortunately that method didnt work, they removed the commandline reset, im still waiting for the control panel guys.

Steve Cossette Submitted: 09/11/2010 09:35:54 am Time between events: 1 hr 38 mins Aiite took a while, the database was EXTREMELY out of date, try it now

team Get Good Submitted: 09/11/2010 01:44:13 pm Time between events: 4 hrs 8 mins Alright,

<15:37:33> insufficient permission modify power

In order to get new permissions from the DB, i_group_auto_update_type needs to be set to 3 in the normal group and the guest group needs to be set 4. I do not have the rights to do it myself or I would have taken care of it.

Steve Cossette Submitted: 09/11/2010 01:54:06 pm Time between events: 9 mins I searched on every table relating to permissions, nothing related to that....

team Get Good Submitted: 09/11/2010 01:58:05 pm Time between events: 3 mins Without the auto update type settings these server groups will not automatically get new group permissions with new builds, requiring more manual work.

team Get Good Submitted: 09/11/2010 02:00:13 pm Time between events: 2 mins When you are doing a search for that, you need to have it show names in the bottom of the of the window to find it. "Show descriptions" is a less accurate was to finding stuff.

Steve Cossette Submitted: 09/11/2010 02:01:09 pm Time between events: 0 mins Huh?

No no I was searching straight in the sqlite database

team Get Good Submitted: 09/11/2010 03:00:51 pm Time between events: 59 mins Look in tables perm_server_group and perm_channel_groups. If they aren't there that means no one has ever given those permissions. If you don't see those I will give instructions how to edit it. The server group one should deff have an id cause the SA group does as we have a 2 set. Unless your DB is so old it has Ø entry's.

Here is a link to help you out.

We will make you a master TS3 admin yet!

Steve Cossette Submitted: 09/12/2010 07:03:07 am Time between events: 16 hrs 2 mins Nope no dice, what do I gotta add?

team Get Good Submitted: 09/14/2010 02:46:13 am Time between events: 43 hrs 43 mins We are going to swing back to that in a few as I haven't been able to find out.

I am not longer able to change the Host Messages or Host Banners settings after your update.

Dallas Behling Submitted: 09/14/2010 06:15:36 am Time between events: 3 hrs 29 mins The next team speak tech will be in at 6pm est

Marcus Ott Submitted: 09/14/2010 04:46:11 pm Time between events: 10 hrs 30 mins This will have to wait on steve. i don't have access to the database.

Steve Cossette Submitted: 09/15/2010 08:20:27 am Time between events: 15 hrs 34 mins I checked, I used a script given by a ts3 dev that resets the settings to the default values as per beta22+ settings. My guess is they revoked those settings...

It's a PHP script, resets everything to default

team Get Good Submitted: 09/15/2010 03:12:14 pm Time between events: 6 hrs 51 mins I am still not able to edit the server settings.

Dallas Behling Submitted: 09/15/2010 05:35:33 pm Time between events: 2 hrs 23 mins Im going to need to wait for Steve Cosette to look at this ticket he will be back at 9am est

Steve Cossette Submitted: 09/16/2010 07:23:33 am Time between events: 13 hrs 48 mins Not sure what to tell you, you seem to be the only one having problems, we have alot of people on this server and you seem to be the only one experiencing issues

team Get Good Submitted: 09/18/2010 02:53:39 am Time between events: 43 hrs 30 mins Ok, when I go to Server Groups, Virtual Server, Settings, everything there is grayed out. I have "insufficient permission modify power" to change them.

team Get Good Submitted: 09/18/2010 02:54:30 am Time between events: 0 mins The only reason why peoples banners are still showing is because they were already there. I am sure that no one has access to edit them now, assuming we all have the same issues.

Steve Cossette Submitted: 09/18/2010 07:09:02 am Time between events: 4 hrs 14 mins Here's the thing.... I tried just for fun to create a new instance to look at the permissions. I'm able to modify icons, change some server settings, server perms and everything, do you have a phone number I can call you at so we can talk about this?

team Get Good Submitted: 09/18/2010 11:59:49 am Time between events: 4 hrs 50 mins Sure, 402-730-3807.

team Get Good Submitted: 09/18/2010 12:02:09 pm Time between events: 2 mins I have no problem doing work. If you want, you can recreate my instance.

Steve Cossette Submitted: 09/18/2010 12:41:15 pm Time between events: 39 mins Leaving into open until I hear back

team Get Good Submitted: 09/18/2010 03:50:24 pm Time between events: 3 hrs 9 mins You *should* be able to determine at this point what you need to do. servergroupaddperm sgid=2 permsid=i_needed_modify_power_group_icon_manage permvalue=100 permnegated=0 permskip=0 servergroupaddperm sgid=2 permsid=i_needed_modify_power_group_max_icon_filesize permvalue=100 permnegated=0 permskip=0 servergroupaddperm sgid=3 permsid=b_group_icon_manage permvalue=1 permnegated=0 permskip=0 servergroupaddperm sgid=3 permsid=i_group_max_icon_filesize permvalue=8192 permnegated=0 permskip=0 servergroupaddperm sgid=3 permsid=i_needed_modify_power_group_icon_manage permvalue=75 permnegated=0 permskip=0 servergroupaddperm sgid=3 permsid=i_needed_modify_power_group_max_icon_filesize permvalue=75 permnegated=0 permskip=0

If that isn't enough refer here:

Also refer to the PDF with the server software that you get get from

If this isn't enough, quit supplying TS servers as you shouldn't be in the business of selling them.

Steve Cossette Submitted: 09/19/2010 08:03:35 am Time between events: 16 hrs 13 mins Aiite you should be able to modify your stuff now.

I also learned alot of neat stuff XD

team Get Good Submitted: 09/19/2010 09:58:10 am Time between events: 1 hr 54 mins Great! I think we are set for now then.

Steve Cossette Submitted: 09/19/2010 10:00:33 am Closed Time between events: 2 mins Cool

It is completely unprofessional on their part and they are doing a disservice to everyone who rents a TS3 server from them.

After the ticket, I asked for standard options that other server companies give. I have went to the managers about the things that we were denied at 3 different companies and all do offer. Not only did they straight up and lie about not being able to do what I asked, after I got them the commands and told them exactly how to do it, it they denied me and tried to charge me extra. I would say that 50% of the options on our TeamSpeak server we are denied access to. Why? Because WolfServers doesn't know how to setup, run, or do anything with it what so ever.

We have all this money lying in an account that will probably never be used.

What a shame...

Our team has already made arrangements to get another VOIP setup. We have no desire to use the one we currently have.

If anyone insist that WolfServers is actually a good company and would like to buy the funds, I have about 80$ left, I would gladly sell it to you via PayPal for 50$ Add me on Xfire or Steam. My ID is the same on both, SightUp.