New Game not listed below (Dark-n-Light) *Beware!! 3 replies

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I didn't make it!

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#1 12 years ago

here is no option to cancel your subscription. And you will play hell in getting them to stop charging you.

My story. I first had to Buy the game from click-n-buy before I could even get an idea of what the game looked like. I purchased it, then downloaded it. Got my subscription going and then created a character. But every time I tried to log on, I got kicked to desktop. IMO, the game wasn't ready for public release. I fought it for a couple of minutes and tried emailing for any info. I found a link in the forums that showed over 200 people having the same problem as me. About that time I was into 20 minutes of the purchase of the game. I emailed Dark and light and told them I uninstalled my software and wish to be refunded back the money I spent. I then contacted Click-N-Buy and told them the same. They told me they only sell the merchandise and If I wanted my money back I needed to contact D-n-L. So I sent another email. And I waited for over a week. With no response. I then decied to call my credit card company and dispute the charges. All thought the next week I moved my mobilehome from MT to WY. I took me a wek to get my cable modem hooked back up. Once I was hooked up. I did infact receive an email back saying we need you to verify that you want a refund. You have 72hours to respond back. And another email from them saying I didn't respond back within their time frame. So the closed my ticket. Well, I emailed a full response back in detail of all that has gone on, and that I did in fact want to get a refund back. I hear noning from them for several days, and now I got a emailed bill for my first months subscription. And how was I using such said subscription when I had no game to login with. Now I am still fighting to get my refund and to cancel this subscription. (You'd think they would know one cannot be used without the other) I am writing this to let you know what I've had to go through this past month with these guys. Maybe you'll have better luck cancelling your subscription, but like I said, that page doesn't give you the option to cancel and an email asking to cancel doesn't seem to work eigther.

If you dn't believe my situation. Go to the Forums at **LINK REMOVED** under general discussion. You will see just how many are trying to get their money back and the problems they've encountered in doing so. While your there read posts on how alot of the posters feel that the game totally blows. If you choose to ignore this post and sign up to play the game, Good Luck, and don't say I didn't warn ya. :deal:




Tango Protocol

Master of my own domain

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18th July 2003

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#2 12 years ago

May I ask, what the hell are you talking about?




Chris

I pretend I'm cooler than AzH

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20th February 2006

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#3 12 years ago

:n0e:

What the flippety flip are you on about?!




Tango Protocol

Master of my own domain

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18th July 2003

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#4 12 years ago

It's a very random topic. I think it was supposed to be an advertisement of some sort.