Nintendo DS repair policy. 4 replies

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Locomotor

in spite of erosion

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13th May 2004

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#1 13 years ago

So I'm ballin' it up with some friends and my Nintendo DS happens to fly about 10 feet into the air and falls to the ground, busting one of the hinges. Nintendo's warranty doesn't cover physical damage caused by the owner, a repair is $75 and they only suggest getting a repair if the DS's damage affects gameplay. So... I decided to fix it myself. That was about 6 months ago. Since then my DS has developed a couple problems including cracking audio (Only when the volume is barely on.) and some minor fading on the bottom-left corner of the touchscreen, among a ton of scuffs caused by the constant shaking of the unit in my backpack. Anyway, I've decided to finally send my DS in for a replacement but I have a problem - for some reason there was no thin plastic covering over the serial number as was on all my friends units and this has caused the serial number and the bar code to completely rub away. I'm not sure why or how this happened but one thing that the repair form requires is a valid serial number.

Hmm... :uhm:




Inyri Forge VIP Member

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15th March 2005

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#2 13 years ago

And the moral of the story is: don't go throwing around expensive toys.

If you didn't write down the serial, I don't know what to tell you, unless it's acutally physically stamped into the plastic. If it's just on the surface, you're S.O.L. I'm afraid, unless Nintendo is kind and generous to you.




Locomotor

in spite of erosion

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#3 13 years ago

Well, I sure hope so. I tried calling customer service but was put on hold for nearly twenty minutes so I gave up.

I sure hope I'll be able to send it in, otherwise I'm gonna dump another $50 and just buy a new one.




Mr. Matt VIP Member

#BanRadioActiveLobster

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17th June 2002

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#4 13 years ago

Well really the first thing you should do with an expensive electrical product such as this is write the serial code down, for insurance and warranty purposes. But I don't suppose that helps you now but at least now you won't make the same mistake again... If you're after free repairs, I don't think that you'd be covered by warranty anyway -- not only did you cause the damage, but you also attempted to repair it by yourself. With most products, that is enough to void the warranty. If you were going to pay for it though, I don't see why you can't explain the situation to the customer service department for this particular problem. I'm sure they can do something to help -- maybe the serial number isn't necessarily 'required' if you're paying for the repairs yourself.




Locomotor

in spite of erosion

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13th May 2004

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#5 13 years ago

No, I won't make the same mistake again. I do plan to and always did to pay for the repair, it was my fault and that's only fair. Thanks for the advice guys.

Wish me luck!