Nintendo's Customer Service is Awesome 16 replies

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Captain Fist

DEUS LO VULT

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17th December 2005

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#1 9 years ago

Check this shit out:

I can’t think of a better way to kick off a weekend. This is one of the most heart-warming stories I’ve heard in awhile. Reader PsyduckWarrior and his family were involved in quite a horrible event. While the first part of the story is far from happy, it ends with a bit of a bright spot, thanks to Nintendomag-glass_10x10.gif. Instead of summarizing the story, I thought I’d let PsyduckWarrior tell it in his own words.

I am a 21 year old Junior in college and as part of my Sports Administration courses, I had to intern as a coach at a local high school. I chose to go home to the high school I graduated from and I moved in with my parents so that I could save a little cash. On September 19th, while my parents and I were at work, our house caught fire. By the end of the day, we had lost everything we owned, save what ever we had in our vehicles. The most important thing was that no one in my family was hurt except for a couple of pets (I lost my pet scorpion and my parents lost their cat). thumb_IM000845.JPG In the days that followed, we had to make inventories of everything we lost. We didn’t have insurance so this was merely so we could find out exactly what we lost and what we could replace in the short term. My list, when it was done, included more than 250 Nintendo games spanning all their consoles, every Nintendo console, almost all accessories, every Gameboy iteration, a DS…I had a lot of Nintendo stuff…including a working Virtual Boy and a Gameboy Light (a Japanese Gameboy Pocket with a backlight). My collection wasn’t very extensive but it had some things that most people wouldn’t. My mom also owned a Wii and a DS and a few games, which were lost as well (in fact, the fire was so hot in the living room that there was no trace of her gaming stuff…it had been completely melted and just dissipated). thumb_0921081550.jpg As time went on, our community helped us out so much by giving us a place to stay, money, clothes, and food. About a month ago, I contacted Nintendo to ask about what I should do about the Wiiware account my Wii had on it and how I should go about suspending it for when I get a new one. Included in the letter were pictures of some of my gaming stuff I could salvage from the rubble as part of a morbid curiosity thing (ever want to see what a melted Wii looks like? So did many of my friends). About two weeks later, I received a call from Nintendo’s Customer Service Department. They had received my packet and wanted to find out how my family and I were getting along. I told them about what had happened and how we were doing. Then, they offered me to replace my Wii and my Gameboy Advance SP for free. They even threw in all the cords for the Wii and the charger and such for the SP! I was blown away that the company would want to know how my family was doing let alone want to help out. I sent off my old, melted Wii and SP and received my new ones. thumb_IM000862.JPG In the past Nintendo has been helpful to me when I had a problem with a console, but this above and beyond anything I expected. It isn’t everything my family and I had, but it helps a little bit to getting our lives back to ‘normal’. thumb_IM000860.JPG

GoNintendo » Blog Archive » GoNintendo ‘End of day’ thoughts - Nintendo customer service at its best: Family suffers house fire, Nintendo steps in to replace lost Nintendo items- What are you waiting for?




Mastershroom VIP Member

Frag Out!

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18th November 2004

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#2 9 years ago

That is a pretty cool story.

God knows if that happened to my Dell, they would refuse to replace it under warranty because of my neglectfully leaving the computer in a house perfectly capable of catching fire. =p




Granyaski VIP Member

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29th May 2008

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#3 9 years ago

....wow....talk about one in a million.

Either the boss was pissed, they wanted a good customer back or they were genuinly worried I would say lucky guy but......




DarkKrucifix7

Geek on the Internets

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26th February 2007

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#4 9 years ago

Now THAT is what Customer Service is supposed to be!




SchaffinOSX

Writer. Gamer. Blogger.

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28th November 2008

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#5 9 years ago

It's good to hear that Nintendo has done at least one things right. If only Microsoft had a Customer Service like that, I'd be a lot more likely to get my 360 fixed this week, instead of in the future when I feel like dealing with people who live a few countries away from me.:rolleyes:




Inyri Forge VIP Member

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15th March 2005

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#6 9 years ago

Reasonably you attempt to alienate the guy whose first Nintendo game was on the Wii, not a family full of people who've been loyal customers for decades. They're probably not losing a lot financially by replacing these items when you think of how this publicity makes them look to people like you guys -- as a caring company worthy of 'donating' money to.

Not saying they don't genuinely care -- as a company, probably not, but the individuals taking care of this issue probably did -- but it goes being simply being a generous donation.

Look at me, I'm such a Debbie Downer. Beyond my realistic approach I do think it was very sweet of them to do that. Although I hope the family learns the benefit of having insurance in the future.




Serio VIP Member

The Dane

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11th November 2006

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#7 9 years ago

Granyaski;4792504....wow....talk about one in a million.

Either the boss was pissed, they wanted a good customer back or they were genuinly worried I would say lucky guy but......

Likely abit of everything. It's not like they need anymore sales, since they're still the owners of the fastest selling console right now.




Inyri Forge VIP Member

[Insert User Title Here]

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15th March 2005

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#8 9 years ago

To understand business you must understand they always need more sales. =p




HeavyMetal

I'm too cool to Post

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5th February 2009

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#9 9 years ago

Too bad they couldn't be all like that w.gif




gravy666

I pretend I'm cooler than AzH

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20th August 2007

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#10 9 years ago

This reminds me, the other day my little brother sent a list of characters he wants in the next Super Smash Brothers to Nintendo's Customer Service, and they actually sent him a letter back, using his name and everything (it didn't say anything like "Dear valued customer", it said "Dear [my little brother's name]"). I'll post a picture of the letter if I get around to it...




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