So why is it in Customer Services 32 replies

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FileTrekker Über Admin

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#1 4 years ago

Why is it that a customer is allowed to speak to you in any rude way they like, but are the first to say how they have a right to this and a right to that?

People are honestly so rude and just don't care the person they're speaking too is a human fucking being.


Danny King | Community Manager | GameFront.com



Nemmerle Forum Mod

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#2 4 years ago

Because, generally, whatever company you're working for, or that your company is working for, wants their money. Comparatively, they don't care much for the welfare of their, often largely fungible, employees.

Though I'm sure it would be different if the big-wigs had to deal with customers themselves.

And of course people don't care. They're safe in their home with a phone - and there's no real penalty for them in being rude. A fair number of people aren't really polite, they just don't want to get into a fight over being impolite. See also, the way they drive (where they're likely to percieve the risk as being similarly low), or people who miss appointments they set, or... well, you could go on for some time. It's the general form of the old anonymity + speech = arsehole.

Though I suppose if we're being fair there are also a fair number of people who are stressed out about whatever, and anger and rudeness are often responses to that - and a fair number of people who manage not to be arseholes even then.




Lindale Forum Mod

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#3 4 years ago

[COLOR=Blue]I worked in such a company. Of course, I will not name them, due to legal reasons. But in any case, I cannot remember any one single call. The entire time I worked there has all blurred into one LONG argument over the telephone. If you were to listen in on my calls, you can CLEARLY tell the point where I stopped caring. Sure, I was getting paid very well, and that job is what bought this computer. But no matter the pay, it was simply not worth shortening my life by several years. And even worse yet, I am not a social person to begin with. Employee shortage or not, they should never have transferred me to Customer Service. After that job, I can see why the Customer Service department had a severe employee shortage. It is not worth the time, or the money. :cort: [/COLOR]


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#4 4 years ago

And I want to get a job like that.... Want is not the correct verb. I have to get a job like that, at least until I get paid enough to set my plan into motion.




FileTrekker Über Admin

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#5 4 years ago

I can see why my place turns over a huge number of staff, I think I need a new job, been looking for one but there is so little going at the moment on the job market that isn't just a side step.

I have a week off now anyway so that's always good :D


Danny King | Community Manager | GameFront.com



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Misanthrope

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#6 4 years ago

I used to like people until I started working in retail. I'd be pretty happy never seeing another human being again at this point.




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#7 4 years ago

I also would like to meet new people for the business services.




FileTrekker Über Admin

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#8 4 years ago
renoldscott;5742118I also would like to meet new people for the business services.

Good for you, son.


Danny King | Community Manager | GameFront.com



MoreGun89

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#9 4 years ago

Ugh, I could do retail again, but only part time. i do my best to be nice to people I interact with, unless there is a blatant discrepancy between paper and their behavior (I'm looking at you, CenturyLink).


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MrFancypants Forum Admin

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#10 4 years ago

I guess if you want/have to work in customer service your best bet are small companies. You are more likely to know the owner and the owner usually has a limit as to how much shit he is willing to take. Alternatively look for companies that do business to business transactions, in that case you usually talk to professionals who want a hassle-free long term relationship with their suppliers.