Mucho Computer help here!!! -1 reply

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#1 16 years ago

:mad: :mad: :mad: :mad: :mad: :mad: :mad: i have a brand new computer pent 4 with 1.87 ghz intel , vpr matrix and i mean brand new top of the line everything , also rtcw. well i have successfully installed this game and everything plays just fine. ill play it for about 15 minutes and then my computer shuts off and i mean power and everything, totally turns off. people have told me it might be my motherboard or graphix card but they fail to realize this computer is newer than new so how can a computer thats brand new have these problems. also these problems only occur while playing rtcw, never any other time. this is the second post i have put up hopefully ille get the answer i need this time thanks to any one thats of help

afrosheen :upyours: :upyours: :upyours: :upyours:




spider

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#2 16 years ago

Dude:

I have been working with computers for the past 20 years or so and believe me, this is not the most bizarre thing I have seen or heard of. Here are my thoughts as to how I would attack the problem:

- if the puter is that new, it certainly sounds hardware related. I would call the help line of the manufacturer and get someone on the phone that actually knows what they are talking about. It may be that your CPU is overheating with all the work it does running this program. Do you hear the fan for the CPU actually running?? I have 2 Pent 4's linked through a router and had no end of problems with one of them getting on the net (machine was less than 6 months old at the time). The manufacturer blamed the problem on the ISP and the ISP blamed it on the router. Finally talked to a guy at the router help line who really knew his stuff and we found the problem in the software. Point is get someone on the phone that actually has a handle on all aspects of your setup.

- What, if any, are the error messages when the puter shuts down? They should help with IDing the problem.

- Have you tried running another multiplayer on line game and what happened?

If I think of anything else, I'll let you know but in my mind it sounds hardware related even though the puter is brand new. I've worked with Dells, Gateways, Apples, HPs, Microns and have seen any one of them act like a toaster oven at times even when they are right out of the box. :uhm:




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#3 16 years ago

Hey the solution is simple...Just click on the Start button then settings then control panel. From there go into power managment and change the following options to never. These are monitor, hard drives, and stand bye. Again make sure they are set to never.

All done bye bye now




spider

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#4 16 years ago

:rolleyes:

I only wish it were always that simple. The nice thing about this site is people like you that take the time to offer their experience and time to try and help another person. At the risk of getting too sappy, if we take the time to help another, we also help ourselves.;)

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#5 16 years ago

these are all good ideas but they dont seem to be the ones im looking for plz give all suggestions and pass the word to everybody who is a computer nerd, no offense if any taken but this is really pissing me off.:mad: :upyours: :upyours: :upyours: :upyours:

thankyou afrosheen




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#6 16 years ago

No offence taken. Just sounded like the classic case where someone gets a new pc and the factory settings are nearly always set to turn the pc off automatically to save power. I'll be sure n pass it on to others to help u get back on Wolf.

Later




spider

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#7 16 years ago

This has got to be one of the strangest problems that I have ever heard of. :eek: :eek: Did you ever get in touch with the manufacturer?? Since it is so new, they should be anxious to help you. I wouldn't tell them that the crash is only happening with RTCW because they will blame it on the game. It's hard for me to believe that there is some line of code in the game that would shut the computer down.:confused: :confused:

Lehm may be on to something with the "Power Options" suggestion. Maybe there is some wierd thing that happens when you run RTCW that triggers the power options to shut down everything. Are you getting any messages before the shutdown?? Why not set the option to like 5 mins and then see what happens. If it shuts down after 5 mins, then it could be that there is something corrupted in Windows. I found this line in my Windows Help section: "To use Power Options, your computer must be set up by the manufacturer to support these features. For more information, see your computer documentation." So maybe something has been set wrong and you need the manufacturer to get at it?? :uhm: :uhm:

Hope this helps...try not using a hammer on the computer even though you want to...I've found that sensitive electronics don't respond well to blunt objects...:smack: :smack:

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#8 16 years ago

Just thunked up something minor to do. Everyone is screaming hardware problems at you so right click on my computer and then click on the device manager tab. In device manager look to see if you have a yellow question mark beside anything. If you do you found ur problem and if u dont well I may thunk up something else twixed here and bedtime. Post if you find any goodies for us.

Later




spider

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#9 16 years ago

Lehm's last thought is a good one so make sure that you follow up on it.:agreed: :agreed:

This is really an interesting problem and you and I and everyone will learn alot from finding the solution.

I've talked again with my computer people at work and here are some more areas to look at:

Software - at the start up of the computer, you will be given the option to enter "Setup" (usually done by hitting the F2 key). Once you are in the setup screen go to the Power management area and make sure that it is disabled. The general feeling from my computer people, however, is that the problem is not software related since it is a "Crash" rather than an orderly shutdown. If the shutdown were done by the software, the program would nicely close everything with all the appropriate messages about saving data and all that good stuff...what you have described so far is a Crash...

Internet...does the machine crash when you surf the net or ONLY when you run RTCW.

Some other hardware areas to consider:

Bad memory - one of my IT peeps had a machine with some bad memory that only acted up when very large graphic files were loaded...then the machine would crash after about 10 minutes (sound familiar??). Once the memory was replaced, the problem went away...RTCW is graphic intensive to say the least and you may be hitting the bad memory only when this program is running...

Bare all - take the cover off the puter before you start RTCW and make sure that the fans for the CPU and the video card (if it has one) are always running. If the crash is longer in coming, you have a cooling issue problem...either the fan(s) are bad or the location for the computer does not allow the hot air to get away from the machine...then just find a new location for the computer.

I know how frustrating it can be to track these problems down especially since the computer manufacturers want all of us to believe that once we plug the sucker in, we will be happy and problem free. :rolleyes: As most of us know, this is not the case. I work in the biotech field and we have had $250,000 machines act totally stupid:smack:until we found the problem and at times it was not real obvious where the problem was. Point is that we [COLOR=red]did[/COLOR] find the problem and [COLOR=silver]were[/COLOR] (was?) able to fix it.

The absolute last step here may be to tell the manufacurer that the computer is defective and that you want a replacement. This would not be the simplest thing to do since you would have to prove to them (and yourself) that there is a problem other than when you run RTCW. Otherwise, they may continue to blame the crash on the game. Soooooooooo...you need to find another instance where the machine will crash. As I mentioned before, run another online MP game and see if that causes a crash too. If it does, the problem is no doubt the computer hardware or loaded software and not the game.

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#10 16 years ago

Spiders last suggestion is probably the best one submitted to you yet. Play another online game and if it crashes, well then at least you have localized the problem. Please post and let us know so we'll be able to help others.

Thanks