Refund Requested from Deep Silver -1 reply

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Guest

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#1 10 years ago

Hey everyone. I've got so frustrated with Clear Sky crashing all the time already I have decided to demand a refund.

Since this game has already gone gold I think the amount of refunds demanded by the people who bought it should also give a true reflection of the game's quality. As I say in my letter to Deep Silver, you would buy a DVD that skipped all the way through or an LCD TV without the screen so why should we accept games that are released half-baked. We are well within our rights to demand a refund, even after the date of purchase. If the product doesn't work, it is deemed as faulty under consumer law.

Please direct refund requests to Deep Silver at the following addresses: Contact: DeepSilver

Here is the letter I sent to Deep Silver:

To whom it may concern,

I would like to request a refund for the latest release of STALKER. As with many, many people, I am having problems with this game crashing constantly. I have tried several fixes for some problems but the game continues to crash in different places. It looks as if this release was also brought out before it was ready (what a surprise). I would like to suggest that you do not use the general, paying, public as your beta testers and actually get the game working well (95 – 100% efficiency) BEFORE you release it. Clear Sky may have gone Gold but I expect a lot of people will be pretty angry over this issue. As if the problems we had with the first game weren’t bad enough, this one is still as full of holes. A DVD movie wouldn’t be released with half the content missing or skipping all the way through; you wouldn’t buy an LCD TV with all but the screen with a sign saying this will be coming later so I don’t expect to pay for a half-baked project from a games company. I for one will not accept this type of behaviour. I expect products I buy to work, and since this is classed as a purchase and it definitely doesn’t work as expected, I am therefore well within my rights to demand a refund. Whether this refund comes from Koch media or from GSC Gameworld is irrelevant, all that matters is that I get one. I presume it would be Koch media as you are the distributor. Please contact me ASAP via email or phone to discuss this issue further. I contacted your UK site as there isn’t any contact information for Australia or the Asia Pacific region. I look forward to hearing from you soon.




razak117

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24th February 2008

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#2 10 years ago

Let us know if you here anything back and what ever their response is




Bad_Motha

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10th May 2008

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#3 10 years ago

The only way they will see your request is if you contact them either directly through the distributor's website or through GSC's lead forum staff.




WARCATT

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14th September 2008

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#4 10 years ago

I sent one of those during the first time I played it, my understanding you should be able to side trac missions as well as join any faction, I sent the a complaint with that as well as the super AI's and how it crashes when you do anything else but the main mission goal as if the user is being punish for not staying with the main mission. I also put in there that it seem like the game was rushed togeather by forcing a re-write off the SOC script as if to save time. that I don't belive it is toatly a fresh program. I have not received a answare from them and I didn't think about the refund thing at the time..




Sikph

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18th September 2008

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#5 10 years ago

I don't know whether to thank my luck that I never crash, or slap you around the face for not patching it.

Please tell me you patched it. Or else I will be forced to virtually slap you.




Ummma

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21st June 2008

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#6 10 years ago

Did you read the EULA? Can you explain why your crashes constantly, while mine has not crashed even once, after two complete play-throughs?? How can you claim the software is defective when it works for many folks - just not for you?

You will have to post the reply, it should be quite a funny one.




Guest

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#7 10 years ago

Ummma;4593880Did you read the EULA? Can you explain why your crashes constantly, while mine has not crashed even once, after two complete play-throughs?? How can you claim the software is defective when it works for many folks - just not for you?

You will have to post the reply, it should be quite a funny one.

Because your a liar? I've seen a few dozen threads by you now, bashing people that have problems with the game. I think you can't even run the game and are extremely envious. Take your e-penis envy out on small animals like you usually do.

My first 4 days of the game I had only 2 CTD's, Now, 10 days later, I can't make it through 5 minutes of the game without a CTD. And I've had to restart the game, from the beginning, 3 times now, because of game-ending bugs/glitches. At least this time, I finally made it past Garbage/Dark Valley, without the game becoming FUBAR... but once I did, now I get CTD's every few minutes. This game is no longer playable.




RadioactiveLobster Forum Admin

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#8 10 years ago

I'm on my third play through (first without mods, second with some skins, this one with larger game changing mods) and have had only ONE crash.

I've encountered the odd bug here and there but none that broke the game.

As far as I am concerned GSC and Deep Silver have delivered a great game that is pretty damn stable.


If there is no image, Mikey broke something...



Ummma

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#9 10 years ago

EdgarHighmen;4598941Because your a liar? I've seen a few dozen threads by you now, bashing people that have problems with the game. I think you can't even run the game and are extremely envious. Take your e-penis envy out on small animals like you usually do.

My first 4 days of the game I had only 2 CTD's, Now, 10 days later, I can't make it through 5 minutes of the game without a CTD. And I've had to restart the game, from the beginning, 3 times now, because of game-ending bugs/glitches. At least this time, I finally made it past Garbage/Dark Valley, without the game becoming FUBAR... but once I did, now I get CTD's every few minutes. This game is no longer playable.

This must rank as one of my favourite posts. It really is quite fantastic. If I was you, I'd seek professional help. I hear 'head-from-ass' removal surgery has a high success rate.

I'm on my third play through, never had any crashes of any kind and only encountered a single important issue during my first playthrough - one that was easily solved by loading my previous save game.




Guest

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#10 10 years ago
EdgarHighmen;4598941Because your a liar? I've seen a few dozen threads by you now, bashing people that have problems with the game. I think you can't even run the game and are extremely envious. Take your e-penis envy out on small animals like you usually do. My first 4 days of the game I had only 2 CTD's, Now, 10 days later, I can't make it through 5 minutes of the game without a CTD. And I've had to restart the game, from the beginning, 3 times now, because of game-ending bugs/glitches. At least this time, I finally made it past Garbage/Dark Valley, without the game becoming FUBAR... but once I did, now I get CTD's every few minutes. This game is no longer playable.

I totally agree, there has been quite a few gamers who seem to be saying page script file...defrag your HDD....dont run anything else in the background...update drivers...dont add mods....the FACTS are that there is a sh*t load of gamers that were really looking forward to Clear Sky (i was counting down the days until release) and all you have to do is see how many problems there are with it...if you manage to play the game without any CTDs or BSODs then you are one of the few lucky ones...i have gone back to SHOC with OL2.2 because i'am soooo p*ssed off with the game...Bottom line is i (and probaly a few more people) haven't had many/any problems with Crysis..Halflife 2...Doom 3....SHOC OL2.2..so why do they run OK and Clear Sky doesn't.....they rushed it out the door to start making money!!!