Install / uninstall problem with KOTOR PC. Please help. -1 reply

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rah66jr

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#1 13 years ago

I am having a problem with KOTOR for PC and was wondering if I could get a little help. I installed the game but I didn’t like my graphic card so I installed a new one. But in the time before installing the new card and installing KOTOR I uninstalled KOTOR just to keep my hard drive clean of unused files. Now I would like to install the game again only I have had some problems. Whenever I try to run the setup file an error pops up that says it had a severe error and could not continue. I looked in “Add or Remove Programs” on my control panel and found that my computer still reports the game is on but says that it takes up only about 7 megabytes of space. When I try to run the setup from there it says uninstall failed even though I would like to install not uninstall. I have attempted to remove the files manually and then reinstall but I cant find them on my hard drive anywhere, not under program files or anywhere in my documents. Any help you can offer would be awesome. Thanks.




R.Winters

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#2 13 years ago

Not so much to do about, normally when you remove them manually, the game should be gone, I asume when you installed, you gave the right directory. A system recovery may fix the prob, tho it would be the last to do. Try to visit lucasarts forums, maybe people can help you better there.




rah66jr

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#3 13 years ago

Its not worth a system recovery but I'll try their forums soon then, thanks.




rah66jr

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#4 13 years ago

I sent a message to their tech support and this is what they told me...

Thank you for your message,

You may need to manually remove some additional InstallShield files before attempting to reinstall the game if it is telling you that it is already installed but you cannot uninstall.

- Open the My Computer window, go to VIEW on the menu bar in Windows 9x (go to the TOOLS option in Windows XP/2000), and select Folder Options. - Select the View tab, and click on the option to "Show All Files" in Windows 9x or select the option to "Show hidden files and folders" in Windows XP/2000. - Below this option (for Windows XP/2000) remove the check marks next to the "Hide extensions for known file types" option and the "Hide protected operating system files" option so these options are turned off. Click Yes on the Warning dialogue box that appears. - Click OK at the bottom of the Folder Options window.

- Open the C drive, then open the Program Files folder, and open the InstallShield Installation Information folder. - Within this folder there is a folder called {2A9A40C7-6670-4D5F-8F41-D12E2E08B48B} - Right-click this folder and choose to delete it from your harddrive. (Note: Other folders may have similar names, so make sure that you properly identify the correct folder before you delete it.)

Finally, you will need to remove any Kotor registry entries before you can (re)install it. This involves making changes to your system that could be detrimental if not done properly.

- Click the Start button and select Run... - In the Open window type REGEDIT and click the OK button. This will open the Windows Registry Editor. - On the menu bar click "Registry" and select "Export Registry File..." to backup your registry in case you make an error and the registry needs to be restored. Type a name, such as Regbackup and click Save. - To remove the game's registry entries click the + next to the "HKEY_LOCAL_MACHINE" folder on the left-hand side of the Registry Editor window. - Below this, click the + next to the "Software" folder. - Below this, click the + next to the "Bioware" folder. - Below this, right-click the "SW" folder here and click Delete. - Then click the minus "-" sign next to the "HKEY_LOCAL_MACHINE" folder on the left-hand side of the Registry Editor window to close this folder.

- Now exit. Click the X in the upper right corner of the window to close the Registry Editor.

After doing this, place Disc One of the game in the drive and try reinstalling the game.

Hope this helps!

May the Force be with you,

Jason LucasArts Technical Support




R.Winters

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#5 13 years ago
rah66jrI sent a message to their tech support and this is what they told me...

Looks fine to me. Try it. Be carefull tho, or you mess up your machine.




rah66jr

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#6 13 years ago

Yeah I did it and it worked like a charm... I was just REALLY careful about it.




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#7 8 years ago

THANK YOU!!!

I've had a similar problem after I uninstalled KOTOR... I COULD NOT install it again. Every time I popped the disk in, it would ask to uninstall and it would walk me through that process over and over again! SUPER frustrating.

... That was about 4 months ago or so and I couldn't figure it out. I found out about the registry stuff on my own, but I needed to delete that install folder with the crazy numbers and now it's prompting an install! Thanks for doing something I should have done a while back. ^^ (6 year difference! WOW!)

(I registered on this website just to thank you!)




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#8 8 years ago

Hello,

It would be appeciated if you could not necrobump a thread. Especially one that's as old as this one, even if the entire thread helped you. Please do keep in mind that the limit in this forum is 6 months; bumping threads that exceed this limit would only result in closed threads.

Please do not repeat it in the future, thanks. :)

P.S.: seeing as you're new, you might want to consider creating a new introduction thread. After all, we do prefer getting to know our members a little bit better. That is, if you decide to stick around.

:lock:


Formerly known as Graeme and Arld.