AVG 8.0 Being a bit thick... 28 replies

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SuperSmeg

Renegade Cybertronian

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22nd September 2005

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#1 10 years ago

Recently, the Anti-spam feature in AVG 8.0 stopped updating. Then the firewall, and now the whole AVG 8.0 suite fails to work. I've been lucky enough to not stumble accross any problems while using the internet unprotected tonight.

The really annoying thing though, is when I try to uninstall AVG 8.0 to swap it for Avast! it shows this in a dialog box

AVG8.0Installer initialization failed due to following error: Error: @AvgErrorCode_0x0253 %FILE% = "C:\Program Files\AVG\AVG8" @AvgErrorCode_0x0020

I've tried manually removing it from Program Files and even that fails. It keeps saying I must have permission to delete it, even though I am the Admin for this PC.

My operating system is Vista Home Premium. AVG and Dell Tech Support were no help.

Assistence please.




Kilobyte

What does the Fox say?

69,060 XP

23rd November 2002

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#2 10 years ago

The file may be in use.

First try booting into Safe Mode, and then right-Click My Computer, and select "Run with Administrative Priviledges", or whatever. Then delete the file.

If that doesn't work, then you may be looking at an "unlocker".




SuperSmeg

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#3 10 years ago

Did not work.




Kilobyte

What does the Fox say?

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#4 10 years ago

Try this. Right-click "Computer", and select "Manage". Then go to the "Services" section, and make sure that the "AVG" services are disabled.

Next, type "regedit" in the Start Menu. Using Reg Edit, browse to the "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run" section, and remove any AVG entries.

Then reboot, and delete the file.




SuperSmeg

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#5 10 years ago

Monster_user;4804414Try this. Right-click "Computer", and select "Manage". Then go to the "Services" section, and make sure that the "AVG" services are disabled.

Next, type "regedit" in the Start Menu. Using Reg Edit, browse to the "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run" section, and remove any AVG entries.

Then reboot, and delete the file.

That didn't work either. Why wont AVG stop haunting me? :(




Kilobyte

What does the Fox say?

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#6 10 years ago

I almost forgot about msconfig.

Click on the start button, and type "msconfig". Make sure that there are no AVG entries in the startup tab. How to use MSCONFIG in Windows Vista: NetSquirrel.com




SuperSmeg

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#7 10 years ago

There are no AVG entries in the MSCONFIG.

And now another problem has cropped up. Downloads are not getting saved when I download things. I click on a download link, I get the status bar, it says 'download complete' but the file I just 'downloaded' doesnt appear anywhere in my hard-drive.

This problem happens in both Internet Explorer and Firefox.

I can't undo a system restore since System Restore was used during safe mode and I don't have time or the persistence to format the hard-drive and re-install EVERYTHING.




Sgt. D. Pilla

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23rd October 2007

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#8 10 years ago

Then don't reinstall everything. Reinstall just the OS WITHOUT formatting the HDD. Your programs remain, and documents, it just replaces the "Windows" directory




Kilobyte

What does the Fox say?

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#9 10 years ago
Sgt. D. Pilla;4805089Then don't reinstall everything. Reinstall just the OS WITHOUT formatting the HDD. Your programs remain, and documents, it just replaces the "Windows" directory

To do what Sgt. D. Pilla is talking about, you will have to perform an "Upgrade" installation. Ironically, this will "upgrade" it to the same version you have now,...

If your install CD/DVD has Service Pack 1 on it, and is not some funky OEM copy, then you should be able to upgrade your Vista install. If not, then you may need to uninstall Service Pack 1.

John Barnett's Windows Vista Support: Repair A Vista Installation Using The Upgrade Option Of The Vista DVD Repair Install For Vista - Vista Forums

Its a fairly painless way to go about doing it. The repair options on the Disc are for System Restore, which may work using the Boot DVD.

Unfortunately, I am way out of the game at the moment, and so may not be able to come up with another way. I haven't been servicing computers in about 3 years now, especially not Vista...

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Edit: I've done some digging, and found a program that might be able to help you figure out which program is using the AVG8 file.

Process Explorer

Unfortunately, I am not familiar with the program, but you might could try it first.




SuperSmeg

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#10 10 years ago

I admit, this is going way over my head now.

The original Vista OS disc that came with this computer has SP1 on it. I havn't inserted the disc yet but when I do, what do I need to click on inorder to NOT delete everything I have and to fix my install of Vista Home Premium?

Please summerize it as simply as possible.