CD's/DVD's not reading - please help 23 replies

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Guest

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#1 11 years ago

My computer, or more specifically my CD/DVD drive, doesn't want to read discs any more. It used to do it without problems but now nothing happens at all - the disc tray comes out when I want it to, goes in when I want it to, but no CD is read - it doesn't even make a noise to indicate that it's 'trying'. I've been fiddling around with the computer settings a bit to try and get the PC to run faster - is there any process I could have ended that would have caused this? Or is it a physical problem?

The DVD/DC-ROM Drive is recognised as HL-DT-ST DVD-RAM GSA-H20N in the Device Manager menu; it has a yellow '!' next to it and has this message in properties:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

I've tried uninstalling and re-installing the hardware (plug-and-play) but it says that the installation could not be completed in a little pop-up from the tray in the bottom right.

Would a driver updated be needed? I've searched through Windows and it says that it is the most up-to-date driver available but it could have missed something...




ConstanceJill

Huh yeah, whatever ^^

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#2 11 years ago

Did you try a system restore ?




marvinmatthew

Tech is where you'll find me..

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#3 11 years ago

Well, since the yellow exclamation point is coming up in the device manager, I'm guessing that it's a software problem and not a physical hardware problem.




Kwould

OK, but wash it first

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24th November 2003

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#4 11 years ago

As marvin said, it's most likely a software issue/conflict. Have you tried physically unplugging it (data and power) and plugging it back in? I have seen that work in a number of cases.




Guest

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#5 11 years ago
Kwould;3651241As marvin said, it's most likely a software issue/conflict. Have you tried physically unplugging it (data and power) and plugging it back in? I have seen that work in a number of cases.

Erm well I have recently installed a new sound card driver but that appears to be working fine. Some of the 'fiddling' I did meant that all but very recent restore points were deleted so I don't see that as much of an option. I haven't tried unplugging and plugging the power; does that actually require that I take the side off of the computer and unplug the specific CD Driver power?




Guest

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#6 11 years ago
Kwould;3651241As marvin said, it's most likely a software issue/conflict. Have you tried physically unplugging it (data and power) and plugging it back in? I have seen that work in a number of cases.

Erm well I have recently installed a new sound card driver but that appears to be working fine. Some of the 'fiddling' I did meant that all but very recent restore points were deleted so I don't see that as much of an option. I haven't tried unplugging and plugging the power; does that actually require that I take the side off of the computer and unplug the specific CD Drive power?




*The.Doctor

Trust me, I'm a Doctor

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#7 11 years ago
NeotenkeI haven't tried unplugging and plugging the power; does that actually require that I take the side off of the computer and unplug the specific CD Drive power?

Yeah, it does. First unplug your computer then push and hold the power button for a few seconds. Then open your computer, touch something metal to ground yourself (so you don't zap anything with static electricity), and unplug the power cable and the IDE cable going to the CD drive. Plug them back in and start up computer up and see if you still have problems.




ConstanceJill

Huh yeah, whatever ^^

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#8 11 years ago
Apollo75;3651460First unplug your computer then push and hold the power button for a few seconds.[...]

Huh ? What's the use of holding the power button if the computer is unplugged ? ... Also, I'd start up Windows once with the drive unplugged, shut down the computer, and plug it again.




Guest

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#9 11 years ago

I've tried unplugging just the power and unplugging the power and data; without the ribbon cable, the computer doesn't recognise that the CD Drive is there, as would be expected; once plugged back in, the same problem arises; all messages are exactly the same - nothing has changed.




Bs|Archaon

I would die without GF

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#10 11 years ago
ConstanceJill;3651854Huh ? What's the use of holding the power button if the computer is unplugged ? ...

It's a method of 'clearing' the PSU. If you do what he suggested (as an experiment, or something), you'll probably notice the PC powers up for around a second.