Faulty graphics card 9 replies

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Radicalmonkeyhead

The Radical

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15th December 2005

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#1 14 years ago

After weeks after posting here on this forums to finally upgrade my computer to make it much better for running games i succeded, until now. After getting a game called lineage 2, a problem starting popping up and i contacted NCSoft with the incident and after a few days and many tests and reply's we finally got to the bottom of it and no it wasn't a bug in the game or it needing a reinstall but it was due to a faulty graphics card what i purchased of ebuyer and the terms say this as follows regarding returns/faulty products: 8. Warranty 8.1 All new goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Supplier's Returns procedure (see condition 12 below). In the event of a valid claim for a defect in the new goods, where clauses 8.4 or 8.5 do not apply, the Supplier will (at its option) either: 8.1.1 replace those goods, if the Supplier has available the same goods at the same price; 8.1.2 repair those goods; or 8.1.3 refund or re-credit you the sum you have paid for the relevant goods within 30 days of the date that the relevant goods are returned in accordance with the Supplier's Returns procedure (see condition 12 below)..

12. Returns 12.1 For all details of the SupplierĀ“s returns policy and procedures please click the link below: http://www.ebuyer.com/customer/help/index.html?action=c2hvd19ybWFfZmFx 12.2 In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage. 12.3 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. So after that i think i should be able to return my graphics card, we do you guys think




groddy Advanced Member

The Real Forums Old Skool

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12th April 2002

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#2 14 years ago

:moved: to tech discussion




Revolver91

Tech Support

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2nd August 2006

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#3 14 years ago

Well, if you purchased it less than 12 months ago than yes, you can send it in and get the problem fixed, but also to warn you, sometimes a company will push towards a false problem to cover themselves, so make sure that your card is the problem.




Radicalmonkeyhead

The Radical

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15th December 2005

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#4 14 years ago

i brought the product in March but how would i check if it is faulty, i only have NCsoft to confirm that




Revolver91

Tech Support

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2nd August 2006

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#5 14 years ago

You have to go through a laborious conversion with the manufacturer to troubleshoot the problem, once they've found that your video card is bad then they'll fix your card.




Radicalmonkeyhead

The Radical

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15th December 2005

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#6 14 years ago

So shall i just contact ATI now and save the bother of going to ebuyer first




Revolver91

Tech Support

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2nd August 2006

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#7 14 years ago

That's realy just whatever you want to do, I would personally go straight to ATI.




Radicalmonkeyhead

The Radical

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15th December 2005

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#8 14 years ago

Well if i have brought a Product and it turns out to be faulty and it is the warranty period i should be able to either exchange or get my money back, and not having to go through days maybe weeks to get it fixed with ATI.




Guest

I didn't make it!

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#9 14 years ago
RadicalmonkeyheadWell if i have brought a Product and it turns out to be faulty and it is the warranty period i should be able to either exchange or get my money back, and not having to go through days maybe weeks to get it fixed with ATI.

I did not read if you bought this and added it in. Adding ANY new hardware in it will probably void your warranty.




Mr.Nitro

Quality not Quantity

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30th November 2004

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#10 14 years ago

Ebuyer are pretty good with returns,"RMA" it,send it back,they will tell you its faulty (by email) and send you a new card, i did it with a 7 month old mouse,with no problems, all in a period of about 8-10 days,You will need the original packaging and bits and bobs that came with it though,also they are good to sort things out on the phone,takes about a minuite to get through and are very helpfull.