I've pretty much had all the shit I can take with my current ISP. I need a new one. And it needs to be cheap. And, while I really don't want to believe it's possible to be worse, it needs to be better then this giant piece of shit.
Jeff is a mean boss
28th July 2002
It would help if we knew your location and what ISP's actually service your area
I take what n0e says way too seriously
20th November 2007
Somewhere near Denver according to his results there.
I use Charter, no major complaints there. 20-25 Mb up, 2-2.5 Mb down.
If you live in the US odds are you have 3 choices. Crappy overpriced cable internet, Crappy overpriced DSL, or crappy dial-up.
My family is switching from Verizon DSL to Comcast cable internet. DSL was $30 a month($100 with phone line and calling plan), and we were getting 1.5mb down(paying for 3mb) and 386kps up(paying for 768kbs). The Comcast plan is part of their triple play(phone, TV, internet) for $125 a month which should give me 7mb down and 1mb up.
What speed are you paying for with Qwest? If it were say only 700k, that would be an acceptable test result. AFAIK they only sell as low as 1.5Mb speed now though, in which case it should be at least 1.2Mb DL speed. Your ping is also horrible, but that is a crap site to test with for ping. Use PingTest.net for ping, packet loss, and jitter.
If you are paying for 1.5Mb, I would call Qwest and insist they do a field test. They did with me when my speeds on my 7Mb connection were dropping under 3Mb and I was losing connection frequently. My ping was also frequently above 100ms, which was causing Netflix streamed movies to pixelate (you need ideally below 70ms for good NF streaming).
They sent a guy out next day after I called, which was a Sat. He was a very nice guy and found that the card my connection was hooked up to at the terminal was bad, replaced it, and since my speeds have been great and my ping is always below 50ms.
Here's my latest test results on my $30 a month 7Mb connection:
My upload speed is actually much better than that though, another thing Speedtest.net is terrible for. Here's the test result done on Qwest's recommended site, SpeedTest.Qwest.Net. It searches for their closest server, which is more accurate to your area, vs 50 mi away.
A score of 89% - 96% of your advertised speed from Qwest is pretty damn good, the best it usually gets. The best I've ever tested is 1.9Mb on a 1.5Mb service just after installing Auslogic's BoostSpeed app (which I still use), but that's the only time I've ever tested above my actual advertised speed. My current speed would probably be closer to 80% of the advertised speed without BoostSpeed, roughly 5.6Mb.
Here's the thing with Qwest, they have reasonable, if not THE best price for the speeds they sell of anyone in the US, but they sometimes bill incorrectly and now and then you need to have someone check your line. They ARE good however at logging customer complaints and responding to them as long as you insist they check past complaints you've logged and there are problems with the line.
There's no two ways about it, if you want a good ISP price you have to know how to get things taken care of on the phone when problems arise, because they will now and then. In the US, only high priced ISPs are non problematic. I find for the most part the problems with Qwest are minimal though for the price they charge.
You can expect yearly calls to their billing department each time you sign up for a 1 yr promo deal, and every now and then maybe have to have them check your line if it's not testing right, and that's IF you live in an area like I do that is close to one of their terminals. We do have a fair amount of storms here though, but they are typically quick to fix outage problems.
So work with Qwest if you can and make SURE it's not a tech problem they can fix before you decide to dump them, because you could believe it or not wind up worse off.
Denver, Colorado ought to get better speed than that, even for DSL. I get 8mb/s down, and 3mb/s up with 71ms ping to Colorado Springs, and I'm in Georgia.
Another issue may be the QoS that Qwest has. If a neighbor is hogging the bandwidth, is Qwest throttling them down?
I might recommend Cox Communications. Not sure how good Road Runner is.
Verizon and Qwest seem to be the major DSL providers though.
"Even" for DSL? DSL is the way to go anymore for speed, esp if you live in an area that has all FO lines. Qwest has up to 40MB FO speed now. DSL is also much more stable in speed, whereas cable can fluctuate a lot. Cable upload speeds are always crappy too.
Well, Cable with Fiber-Optic I get the following
Atlanta ~150 miles (fastest server found.) 72MB/s Down 3.5MB/s Up 15ms ping
Downloaded The Force Unleashed 30Gb on Steam, in about 4 hours.
I'm paying for 3Mbps but I'll call them and see what's going on.
I haven't had any problems with Comcast. Though, if you're only going for Internet, it's going to be pretty expensive after the first 6 months (something like $29.99 for 6 months, then it doubles to $60 just for internet).