Is this common? 4 replies

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Aphis_Ikon

F a t e ~ I n ~ M o t i o n

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12th October 2004

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#1 12 years ago

*This all happened while the card was in the computer connected. And since the card is upside down in this position, it caused something bad to happen.

I just bought an AIW ATI Radeon X800XL. And the male plug-in on the card for the external power bent vertically as I was plugging in the female one.

It didn't break the wires that are attached to the male plug-in, but it does feel loose now, and the small white plug-in is bent 45 degrees from the board (I slowly and carefully bent it back as far as it would go). Apparently the glue that was holding it on the board was very thin, and it came off causing the 4 wires that are soldered to the board to bend as well as it's plastic barrier. The plug would not plug-in completely, and so I slowly moved it in... big friggin' mistake!

Does this happen to a lot of video cards that have that small white (not sure of the name... molex?) connector on the PCB?

I'm not sure how I explain this so I can return it for another one. Or is it ok to still keep using? Maybe try to glue it back in place? or get the part replaced?

(Video Card - Example)

Before ..---------------------------------__ ''''----~~~~~~~~-::--#*!!*!!*!!#---'

After

..---------------------------------__ ''''----~~~~~~~~-::--#*!!*!!*!!#-\ \ <- small white external power plug-in




Bs|Archaon

I would die without GF

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15th March 2006

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#2 12 years ago

Never had that problem with mine, but we all know nvidia build quality is superior. :P

Ahem, anyway, RMA it. It's not worth the risk of developing problems later or frying the card and/or other parts.




The Contender

no, i am not a girl,but thanks

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30th January 2005

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#3 12 years ago

the only thing you can do is bend it back and hope the contacts wont break or that the solder points wont come off. there is nothing holding those molex conectors to these gpu other than the solder so you have to be very gentle when conecting the power. dont bother with RMA as it will be considered physical damage by improper installation.




Bs|Archaon

I would die without GF

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15th March 2006

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#4 12 years ago

Didn't think of it like that. Maybe check with the manufacturer first, warranty terms do differ between companies so you might be lucky.




Ultimate-Omen

Fix Yourself Broken

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5th May 2006

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#5 12 years ago

i have a similar card to yours, mine has the same molex adapter you explained. but mine is clipped into the board by use of small plastic pegs. best thing i can recommend is to call tech support and if they give you a bullshit answer (like all tech support usually do), then just RMA.