LiveTech PC service 5 replies

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I don't spend enough time here

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7th June 2009

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#1 8 years ago

I don't know if this is really the right section for this since the LiveTech service is offered by Cyberdefender which is antivirus software, but it is about computer repair so I thought I would put it here. It all started when I found this article in PC Mag about the LiveTech service: CyberDefender's LiveTech Service Fixes Tech Troubles | News & Opinion | The article reviewed how it worked and it's features. This LiveTech service that they offer will - for $239 - 'give your computer an initial diagnostic and fix any problems found. Then any time you need tech help, day or night, you can call on them. They'll get your printer installed, clean up pesky malware problems, optimize your PC's performance, and more...' For me, and probably most of us on this forum, we can do this stuff ourselves. What I would be willing to pay for is someone to deal with my mom, who is calling me every time he has a computer problem which is about once a month. For $200, LiveTech might be a good solution and gift from her. Now the article mentions that the service is remote control, I assume that is really 'Remote Access'. Correct? Providing this service via Remote Access is secure, right? Now, the article didn't test the service, so does anyone here have any experience with it? It sounds like it would be helpful for the computer illiterate, right?


Trust me, I'm a Doctor

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25th November 2003

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#2 8 years ago

I personally wouldn't trust anything that has to do with remote access. I disable it on all my computers as soon as i install windows.


Your friendly nutcase

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15th December 2002

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#3 8 years ago

It would most likely be making use of a third party to enable them to access a computer, such as using Citrix GoToAssist.

The person you're connecting to has to make some effort to allow the connection (eg go to a web address and click run), and the connection's are usually encrypted so it's generally as secure as you'd reasonably expect.

Of course, nothing is 100% secure.


I didn't make it!

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#4 8 years ago

I read that same article. I tend to not be very computer savvy, which is why I got Cyberdefender in the first place. I use their 24/7 tech support all of the time. I have to assume that if the product is related to Cyberdefender, then it will be a good one.


I take what n0e says way too seriously

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20th November 2007

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#5 8 years ago

I would have to say, knowing computer illiterate people (uhg parents! Or grandparents!), that no matter how insecure it was, unless it was deliberate, it couldn't possibly make things any worse.

Goody. VIP Member

Former Network Admin and Former Forum Admin

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26th July 2005

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#6 8 years ago

Epic thread revival. Please dont revive old threads. :lock: